2006, Differentiation, Inbound and Strategy

Getting conversational: HubSpot’s CEO on a new species of disruptor

Intercom, Inc.

SEPTEMBER 22, 2020

Brian also shares HubSpot’s strategy for creating an industry-defining category that helped more than 86,000 customers in over 120 countries move from unwelcome outbound marketing to permission-based inbound marketing. This was one of the defining moments that inspired the creation of HubSpot back in 2006.

Inbound

Inbound Outbound Reporting Tools Customer Experience

Reflecting on the Intercom journey – Karen Peacock and Des Traynor in conversation

Intercom, Inc.

OCTOBER 29, 2020

In this very special episode of Inside Intercom, I sat down with Des, our co-founder and Chief Strategy Officer, for a wide-ranging conversation about our respective journeys so far, our thoughts on Intercom through the years, and what the future holds. Short on time? Here are a few quick takeaways: Focus on your customers.

Feedback Software

Feedback Software Research Software User Testing Reporting Tools

Product Management Today

Getting conversational: HubSpot’s CEO on a new species of disruptor

Reflecting on the Intercom journey – Karen Peacock and Des Traynor in conversation

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