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Let’s Talk About Faster Horses

The Product Coalition

I went to do some research to figure out whether it was true or not. In 2006, Henry Ford’s great-grandson said that the attribution to Ford was accurate. Understanding Even when you’re listening closely to customers, they’ll often speak in terms of solutions. Sounds like someone has been reading cruise industry magazines, right?

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Alchemer Named to Inc.’s 2025 Best Workplaces List 

Alchemer Mobile

June 17, 2025 – Alchemer, a global leader in customer experience and feedback technology, is proud to announce it has been named to Inc.’s Alchemer empowers customer-obsessed teams to move from asking to action with software that scales from a one-time survey to sophisticated feedback programs.

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Alchemer Acquires Apptentive, Market-Leading Mobile Feedback Platform

Alchemer Mobile

. – January 4, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – announced today the acquisition of Apptentive, the industry leader in mobile feedback technology. Alchemer’s broader experience management platform allows those same respondents to provide deeper feedback.

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Building What Customers Need: The Ultimate Recipe

The Product Coalition

A few days back, I was chatting with a product manager at one of the biggest software companies of our time. Upon investigation, it turned out that automation was possible just by tweaking the systems. In fact, upon more profound research, it turned out that this automation wasn’t necessary at all.

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5 Machine Learning Lessons for Product Managers

Mind the Product

But with machine learning the solution itself is so exciting and novel that it’s tempting to forget to ask yourself why you need it in the first place. An ML system would probably catch more mistakes but would be far more expensive to build. It’s a combination of user research and expert consultation. What can we do about that?

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Telerik Retiring: Alternatives and Next Steps for Software Usage Analytics Customers

Revulytics

The Telerik Platform is retiring on May 10, 2018 (“retiring products that have served their purpose”). This leaves users of Telerik Analytics (formerly EQATEC Analytics) in a bit of a jam as they seek an alternative software usage analytics platform. Platform Support and Easy Integration You Need.

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HubSpot’s Michael Redbord on staying in touch with your customers as you scale

Intercom, Inc.

Move away from this concept and toward the idea of a flywheel instead: feeding energy back into the system instead of success rates diminishing over time. We coined the term way back in 2006 when we founded the company, and a lot of our story, historically speaking, has been around marketing. Source: HubSpot Research.