Intercom, Inc.
SEPTEMBER 22, 2020
Old communication tools, like email and forms, simply don’t match the ways modern customers want to talk, connect, and receive help. At the time, the advent of modern technology, like caller ID, spam protection software, and ad blockers, offered a way to finally dodge brands’ non-relenting bids for attention.
Mind the Product
AUGUST 19, 2019
According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. trillion to global GDP, “making it the biggest commercial opportunity in today’s fast changing economy”, according to a recent report by PwC. Lesson 4: Find Counter Metrics.
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The Product Coalition
FEBRUARY 22, 2021
resulting in personal agendas being pursued, A complex, multi-layered reporting structure within organizations that filters as well as delays the flow of information, thus impeding communication and decision-making. software is eating the world?—?, Loving the solution : This is a variation of the ‘we know what to build’ syndrome.
UserVoice
MARCH 21, 2017
Leading a product management organization is a unique role in modern technology companies, and one that was quite uncommon until fairly recently. While many roles in an organization are highly measurable—salespeople hitting their quotas, customer support issue turnaround time, system uptime, etc.—there’s
BrainMates
AUGUST 7, 2018
Product Managers are in short supply – named as one of just five key roles in the Startup Talent Gap report released in July 2018 by start-up peak body StartupAUS in collaboration with Microsoft, the University of Technology Sydney and Google – alongside coders, startup-focused sales roles, user experience designers, and data scientists.
The Product Coalition
MAY 21, 2020
In a nutshell, product design encompasses the process of creating a product, from understanding the problem to creating a solution. Now, we can use it to describe both hardware and software design. Accessible: Around 19% of Americans use accessibility tools to surf the web. Today’s topic; What Is Product Design?
Mind the Product
MAY 16, 2018
In 2006, Alan Mulally took over as president and CEO of a struggling Ford Motor Company. In just over five years, Ford was reporting $20 billion in profits and was the only automotive company in the US to avoid a government bail-out. A tool that I use to facilitate constructive feedback in coaching is the Johari window.
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