Intercom, Inc.

MAY 1, 2018

At Traction Conference, an event all about how to keep and grow customers and revenue at scale, I explained how to build onboarding based on your customers’ goals, and why when your product improves, your onboarding must improve with it. I’ve been working with my co-founders since 2007-2008. This was around 2010.

Customer Experience 223

Customer Experience User Testing Weak Development Team Definition 223

Business of Software Conference

JULY 26, 2016

Upcoming Events. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Mikey Trafton: How To Manage Your Badass Team. Bethany Pagels-Minor: The Many Flavors Of Agile – What’s The Right One For Your Team? BoS Europe 2019 BoS USA 2019.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback User Testing 70

Business of Software Conference

FEBRUARY 16, 2021

It was 2007, which I realized is 13 years ago, which feels like a very long time. But back, but yeah, I mean, back-to-back in like 2007-2008 timeframe, I actually acquired a small ad network. And I was a software developer before. The Good and the Bad of Taking Money. 10:02 James Avery, Kevel: They weren’t too bad.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Business of Software Conference

MARCH 24, 2021

So before we get into product, and I think there are two or three things that keep coming up in in questions. One is that some stuff around product and team and building a new, a new breakout, very different product to the one that you’ve got. But again, you forget that the real work comes from maintaining products.

Feedback Software 40

Feedback Software Research Software User Testing Data Visualization 40

Business of Software Conference

AUGUST 1, 2019

Upcoming Events. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? An external and internal ecosystem of customers supporting teams, professional I.T. So on the one hand obviously for developers it again radically reduces the cost of launching software.

Analytic Tools 10

Analytic Tools Reporting Tools Software Review Enterprise 10

Business of Software Conference

NOVEMBER 19, 2019

How do you motivate and lead a team when the future is uncertain? Upcoming Events. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Being British we like a bit of bad news. But my personal journey is a developer to CEO. This is a B2B product.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8