Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market. Here’s why.

Analytic Tools 60

Analytic Tools Research Software Feedback Software Customer Communications 60

UX Planet

APRIL 12, 2024

Typically, and I remember interviewing for these roles in 2009/2010, the hiring manager would typically ask me: would you consider yourself a generalist, or do you specialize in particular field. The expectation was essentially for the professional to be able to be a “Swiss Army knife” of the Design world. Full Stack Product Designers.

Research Software 88

Research Software Analytic Tools Feedback Software User Testing 88

UX Planet

FEBRUARY 22, 2024

Instead, it’s covered in sticky notes — feedback from real people who navigate the digital world through designs I’ve shaped. Sometimes, reading a heartfelt “This app helps me stay connected to my family!” The very idea of “choice architecture” in design sounds helpful, but in the wrong hands, it becomes a powerful tool for control.

Data Visualization 74

Data Visualization UX User Testing Research Software 74

Mixpanel

APRIL 20, 2023

They’re tools to express ideas. By evolving the brand, our efforts across product, design, marketing, sales, partnerships, support, and community are enhanced by unified tools and flexible systems that allow us to build together. Why does analytics matter? These are essential elements of a brand. Brand is behavior.

Branding 93

Branding Data Visualization Analytic Tools Feedback Software 93

Userpilot

MARCH 25, 2022

There are also some other methodologies that testing tools can easily handle. You can also use product analytics tools like Userpilot. What is message testing in SaaS? Your conversion rates will suffer if the language you use doesn’t resonate with customers or help them identify you as a solution.

User Testing 86

User Testing Product Research Messaging Data Visualization 86

UX Studio: Product Management

JULY 12, 2021

Agencies with specific eCommerce platforms in focus and full-stack eCommerce design companies. We have experience in completing eCommerce website design from scratch as well as UX research services for eCommerce platforms, which gives the team a unique skill set when working with our partners.

Research Software 92

Research Software Data Visualization Feedback Software Analytic Tools 92

Mixpanel

FEBRUARY 24, 2022

It really changed the way we started collecting and taking insights from data from our apps and websites. We would all be still using Google Analytics and its vanity metrics. Thanks to the Mixpanel of 2009, it’s now inconceivable to not collect first-party data and make decisions with it. Operational analytics: Data in action.

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Reporting Tools 59

Melissa Perri

MAY 5, 2016

Watching and waiting for the numbers to go up in Google Analytics, only to be let down again. It was so ripe with assumptions: “Do our customers want to hear about what are celebrities are up to directly in our platform? A week after that we found a different solution that increased clickthrough rate threefold on our products.

User Testing 120

User Testing Feedback Software Research Software Customer Experience 120

Business of Software Conference

JULY 6, 2020

Thompson is also co-founder and CEO of Relate, an intelligent platform that helps people be better versions of themselves. Previously, in 2009, he co-founded Evidity, a healthcare data analytics firm serving the physician market. So heavy on the technology but pretty heavy on the people sign the service side as well.

Healthcare 52

Healthcare User Testing Customer Experience Analytic Tools 52