Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market. Here’s why.

Analytic Tools 60

Analytic Tools Research Software Feedback Software Customer Communications 60

Pragmatic Marketing

NOVEMBER 16, 2019

Founded in 2009 and officially launched in 2011, Uber Technologies Inc. In the AMA, Jones offered insights into how product marketing works at Uber, along with tips and advice for other professionals in the field. This effectively positions each PMM to serve as the cross-functional (XFN) lead for that program area.

Reporting Tools 70

Reporting Tools Product Marketing Marketing Research Software 70

Pragmatic Marketing

NOVEMBER 16, 2019

Founded in 2009 and officially launched in 2011, Uber Technologies Inc. In the AMA, Jones offered insights into how product marketing works at Uber, along with tips and advice for other professionals in the field. This effectively positions each PMM to serve as the cross-functional (XFN) lead for that program area.

Reporting Tools 70

Reporting Tools Product Marketing Marketing Research Software 70

The Product Coalition

MAY 6, 2020

We understand that’s not an easy choice since you’re likely looking for a team that not only writes an excellent code but also grabs your vision, cares about your business needs, and contributes with its own industry insights and recommendations. They provide mobile app development, web development, and custom software development.

Research Software 78

Research Software Analytic Tools Feedback Software Development 78

Mixpanel

JANUARY 14, 2019

Segmentation has been our most heavily used report since its release in late 2011, and until recently, it was the report that greeted users when they logged in. million, to be more precise) of queries for our customers. Trends was Mixpanel’s very first report, dating back to 2009, and the original ancestor of Segmentation and Insights.

Data Visualization 45

Data Visualization Reporting Tools Analytic Tools Customer Feedback 45

Mixpanel

JANUARY 28, 2020

Sometimes it’s crystal clear that the products we deliver to customers today won’t be what they want in the long run, or even a year from now. It might be revenue, a good-sized user base, or even all the time you spent to get where you are. Getting innovation tips from customer data. The trick is finding those clues.

Research Software 81

Research Software Reporting Tools Data Visualization User Testing 81

The Product Coalition

OCTOBER 4, 2019

Assume nothing, and listen to customers. It’s true that product managers have to anticipate what the customer wants before they even realise, but it has to be based on data. Without customer interviews/feedback, your decisions are based purely on assumptions, and then you’re really playing with fire. What went wrong?

User Testing 61

User Testing Product Research Product Management Product Manager 61

Nulab

JULY 27, 2022

In 2009, two friends founded a company called Airbnb with the aim of providing an alternative to traditional hotel accommodations. It’s about innovating for the future and creating something previously unimagined, rather than creating something based on existing customer needs. Keep your existing customers happy.

Research Software 73

Research Software Feedback Software User Testing Weak Development Team 73

Userpilot

SEPTEMBER 20, 2021

But it's part of a new business model that previously sales-led companies are using to achieve rapid growth and higher customer satisfaction ratings at a lower customer acquisition cost. The key is helping users realize the ongoing value of a product as quickly as possible. It’s called product-led growth.

Analytic Tools 82

Analytic Tools Research Software Feedback Software Onboarding KPIs 82

The Product Coalition

MARCH 22, 2021

In the startup world, making software user-friendly and easy to use has become a real trend lately. When the success of your project depends on the quality of the UI/UX design, choosing the right user experience agency to work with is an extremely important task. score on Clutch.co Brave UX is a small team of passionate people.

UX 95

UX Research Software Feedback Software User Testing 95

Radical Product

SEPTEMBER 5, 2018

By now, we all know the “right” approach for building a product: Build : Launch a focused, early version of the product Measure : Gather feedback from the market Learn : Make iterative, incremental changes based on feedback Scale : Achieve product-market fit and scale up Once we hit step 4, we’ve officially achieved product nirvana?—?after

User Testing 40

User Testing Feedback Software Customer Feedback Product Research 40

BrainMates

NOVEMBER 27, 2022

If we reflect back on the noughties (2000-2009) through the lens of today, we’ll see plenty of high-profile cases where businesses that were built on high expectations failed to deliver with their product. Users of the site could browse through different categories, choose products they like and have them conveniently delivered to their home.

Weak Development Team 52

Weak Development Team Development User Testing Product Research 52

UX Studio: Product Management

JANUARY 8, 2021

As a digital product agency, it strives to help clients with branding, positioning, web and app development, copywriting, and information architecture. . Since 2009, they have worked with many notable companies such as Netflix, Adobe, Salesforce, Opera, and Avast, just to name a few. Look for partners who do user research.

Research Software 72

Research Software User Testing Product Research Artificial Inteligence 72

Business of Software Conference

SEPTEMBER 10, 2018

It’s an eye-opening study of how homogenous (and, therefore, ignorant) teams accidentally create products & customer experiences that insult, exclude, or even harm people. Its a mainstream concept now, but the way he talked about cloud computing back in 2009 when cloud was still “a fad” really stuck with me.

CTO Coach 49

CTO Coach Software Review Research Software Fractional CTO 49

Business of Software Conference

FEBRUARY 16, 2021

2:44 James Avery, Kevel: And this around 2009 I started the company that became Adzerk right around when I went to my first business of software in San Francisco. 2:44 James Avery, Kevel: And this around 2009 I started the company that became Adzerk right around when I went to my first business of software in San Francisco.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Business of Software Conference

JUNE 29, 2020

So, it would really help if as we kind of go through this I can get some feedback from folks about what you’ve heard what you’ve done. Do we create any value for our business for our customers? And, 2) as leaders we need to learn how to give feedback and give input without dictating outputs.

User Testing 59

User Testing Feedback Software Research Software Product Research 59

Business of Software Conference

JANUARY 6, 2020

I think, as software companies, the UX game is being upped universally and great user experiences have a direct correlation to the ability to do AI. This is that same one from 2009 and 2009. If you’re a customer service leader do you know what that means? actually work. And so taking those sort of sub fields of A.I.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

Business of Software Conference

JUNE 5, 2019

In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. We started our company in May of 2009 with quite literally a blank screen and a blinking cursor. Video, Slides, & Transcript below. It’s one I’ve been a part of for quite some time.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Business of Software Conference

MARCH 11, 2020

Currently, he’s co-founder and CEO of Drift, a startup that’s making it easier for businesses to talk to their customers. DC : Drift basically helps B2B businesses connect with the customers that are interested in buying now that are on their website. But you know in 2009 we started performing two thousand like 18 months later.

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52

Userpilot

MARCH 7, 2024

So I talked to several female leaders in SaaS – about their experience with breaking into leadership positions in tech startups – what challenges they’ve faced, and how they managed to overcome them. That turned into an agency because everyone wanted their version customized. The opportunities should be the same.”

Technical Review 103

Technical Review CTO Coach Startups Feedback Software 103

Business of Software Conference

JULY 6, 2020

Previously, in 2009, he co-founded Evidity, a healthcare data analytics firm serving the physician market. And almost all the variables were the same; the same team, the same founders, the same customers in many instances, and because it’s the health care industry things don’t change very quickly in health care.

Healthcare 52

Healthcare User Testing Customer Experience Analytic Tools 52

Business of Software Conference

NOVEMBER 19, 2019

And so when that plane landed on the Hudson River back in 2009, the news broke on our website called TweetMeme. Remember when social media was going to be all things about positive change for the world and people had big banners that said “thank you Facebook”? We didn’t start with this proposition. We had high relevance.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Intercom, Inc.

MARCH 22, 2018

Upon joining that team, I led online marketing and user acquisition growth for about a year. Then, comparing them to TaskRabbit too because I had some insight there, Thumbtack is effectively ServiceMagic 2.0 (now What was it about the company’s position at that time that made decide to deliberately invest in growth?

Analytic Tools 189

Analytic Tools Reporting Tools User Testing Data Visualization 189

Intercom, Inc.

AUGUST 25, 2022

In 2010, after noticing how young people were using social media to report what was happening, he founded Storyful, the world’s first social media newswire that combined a traditional news agency with authenticated user-generated content. Who is the user of Kinzen? Liam: For listeners who don’t know, what is Kinzen?

Reporting Tools 208

Reporting Tools Feedback Software Artificial Inteligence Data Visualization 208