Intercom, Inc.

FEBRUARY 7, 2019

How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools? Three major changes in the past decade have changed the tech landscape: the evolution and maturity of the web browser, the use of SaaS tools in the workplace, and the opening up of APIs to the broader public.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Business of Software Conference

DECEMBER 14, 2023

Rule Worth Breaking #5: You shouldn’t make big decisions without substantial data to back them up. Cohen starts his presentation by telling a story about how he started blogging in 2009. What this means is, if you’re Adobe, you don’t have a choice but to buy a code review tool from us. Besides, why am I doing demos all day long?

Software Review 64

Software Review Weak Development Team User Testing Customer Experience 64

Business of Software Conference

JUNE 5, 2019

In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. We started our company in May of 2009 with quite literally a blank screen and a blinking cursor. Peldi knows, a few people know – yeah, mother of demos guy. We were struggling.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Userpilot

DECEMBER 15, 2021

If it’s a really big purchase, I might follow the company on social media for a bit to see how their customer service is – or it might be their amazing social media presence that put them on my radar in the first place. Here are some common examples of conversion micro-conversion metrics: Seeing your business’ name on a banner ad.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

MARCH 7, 2024

Check out this viral post by Andrew Gazdecki to learn more about what a ‘tech CEO’ is like US Census data from 2022 revealed that only 17% of tech CEOs are female. According to the World Economic Forum’s 2022 Global Gender Gap report – women represent just 36.9% of leadership roles. Again…Why? Else : “There’s a lot of bias.

Technical Review 105

Technical Review CTO Coach Startups Feedback Software 105

Mixpanel

MAY 5, 2021

He was the Director of Product at Slack, focused on growth in the freemium, self-service business. “Joining an All Hands meeting to demo a new feature is always going to feel better than coming to the meeting as the grim reaper saying, ‘We killed this feature.’ ” which we’ll cover next.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Userpilot

APRIL 6, 2021

Retention strategies are used by SaaS companies to maximize repeat business and make revenue more predictable. Support-based retention strategies include regularly measuring customer sentiment with tools like NPS, and then categorizing the feedback received so that it can be acted on. Be consistent in your messaging and positioning 14.

Feedback Software 64

Feedback Software Research Software User Testing Customer Experience 64