The Product Coalition

DECEMBER 17, 2019

There was a lot of praise for the ingenuity of the technology, but the user experience left a little to be desired…perhaps we were all a little too inspired by the flawless communication abilities of Sci-Fi virtual assistants. With a name inspired by the Library of Alexandria, Alexa promised big things.

Wireless 79

Wireless Technical Review Research Software User Testing 79

Intercom, Inc.

AUGUST 15, 2019

And so I moved to specialize a bit more initially in information architecture and then user experience design and then product management. There is a much broader set of components to being a successful designer in 2019 than there were in 2009 or 1999 for that matter. I hit a critical point about 10 years into my career.

UX 179

UX User Testing Weak Development Team Customer Experience 179

Intercom, Inc.

FEBRUARY 7, 2019

How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools? One of my favorite examples is if you hit flag on a YouTube video back in 2008 or 2009, it would create a row in a spreadsheet on an ops person’s desk. Some people saw this as crazy. Shishir: True.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Business of Software Conference

JUNE 5, 2019

We started our company in May of 2009 with quite literally a blank screen and a blinking cursor. If you think back in 1968 computers were just massive calculators – in fact they took the name from the people (if you remember the hidden figures movie), they took the name from the people who just calculated stuff all day.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Business of Software Conference

JANUARY 6, 2020

My name’s Rick. All right so as I mentioned my name is Rick. I think, as software companies, the UX game is being upped universally and great user experiences have a direct correlation to the ability to do AI. This is that same one from 2009 and 2009. We will never sell your email address. Transcript.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

The Product Coalition

JULY 17, 2018

Magazine has named it one of the ‘fastest growing private companies in America’?—?for In 2017 the company became a part of Rightpoint, an independent customer experience agency. Raizlabs really cares deeply about user experience, and they understand it very well.”?—?Michael for four consecutive years.

Research Software 60

Research Software Weak Development Team Development CTO Coach 60

Userpilot

DECEMBER 15, 2021

Here are some common examples of conversion micro-conversion metrics: Seeing your business’ name on a banner ad. Pay attention to your bounce rate on both mobile and desktop and compare – if it’s higher for mobile, chances are you need to improve your mobile experience so it’s on par with your desktop stats. #11 11 – Load times.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Usersnap

JULY 17, 2020

Providing software in our customer’s native language impacts the user experience a lot. LingoHub – recently named as a high performer in 2020 by G2 – is one of the hidden champions in translation management. Crowdin is a cloud-based localization management software, originally founded in 2009.

Feedback Software 52

Feedback Software Reporting Tools Research Software Software Review 52

Andrew Chen

NOVEMBER 26, 2018

Even the names of services can vary: what one home cleaning service calls a “deep clean” can be different from another provider’s definition. It’s a huge leap in terms of user experience over Craigslist’s Childcare section. The “Uber for X” Era (2009-).

Startups 111

Startups Technical Review Customer Experience Software Review 111

Intercom, Inc.

AUGUST 30, 2018

Both are design partners at GV (launched as Google Ventures in 2009 as the venture capital arm of Alphabet, Inc.), Kate: I graduated with a graphic design degree in the late ’90s before there was anything like “user experience” and really got my start in graphic design, advertising, branding, and that kind of stuff.

Customer Experience 149

Customer Experience Research Software Leadership User Testing 149

Mixpanel

MAY 5, 2021

’ To change this culturally, you really need to work hard at emphasizing quality throughout the user experience.” Other names and phrases for unshipping: killing, reverting, deprecating, sunsetting, rolling back, removing, winding down, retiring, and obsolescence. Mixpanel: Messages & experiments product.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Userpilot

APRIL 6, 2021

Other common gamification elements include: Points – especially combined with leaderboards Badges Funny success messages Setting users missions or quests Playful rivalry between groups of users. Back in 2009, a lot of Foursquare’s initial user retention was down to gamification. Source: Foursquare.

Feedback Software 62

Feedback Software Research Software User Testing Customer Experience 62

The Product Coalition

NOVEMBER 14, 2018

Photo by Alexandr Bormotin on Unsplash Ride-sharing in Australia Uber shot to prominence in 2009 as a rapidly growing ride-hailing service with a fantastic user experience, but its entry into the Australian market has only been relatively recent. The above could well describe the ride-sharing industry in Australia.

Marketing 60

Marketing Customer Experience Data Visualization Government 60

UX Planet

APRIL 12, 2024

Typically, and I remember interviewing for these roles in 2009/2010, the hiring manager would typically ask me: would you consider yourself a generalist, or do you specialize in particular field. Now keep in mind, I’m not stating the concept of Experience Design didn’t exist before.

Research Software 100

Research Software Analytic Tools Feedback Software User Testing 100

Alchemer Mobile

OCTOBER 22, 2020

Designers make sure it has a great user experience and looks good. In 2009, Simon Sinek started a movement to help people become more inspired at work, and in turn inspire their colleagues and customers. .” Every experienced product manager has heard some version of those words at some point in their career. Buy it here.

Books 236

Books Research Software Feedback Software Product Management 236