Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. For us, that first fit was with growing sales teams.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Intercom, Inc.

DECEMBER 21, 2021

Later’s Farhan Virji on adapting B2C support strategies for B2B teams. Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee. Not work, work, work.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Business of Software Conference

OCTOBER 3, 2019

And I did it in 2010. Some developers want to work for the next “big thing” and you won’t be able to hire them but you will be able to hire people who’ve done it. This conference serves a great purpose to give a home to a more mature, understated-but-enormous part of the software industry. Title: Software Engineering Manager.

Weak Development Team 40

Weak Development Team Engineering Positioning Customer Experience 40

Business of Software Conference

OCTOBER 3, 2019

And I did it in 2010. Some developers want to work for the next “big thing” and you won’t be able to hire them but you will be able to hire people who’ve done it. This conference serves a great purpose to give a home to a more mature, understated-but-enormous part of the software industry. Title: Software Engineering Manager.

Weak Development Team 40

Weak Development Team Engineering Positioning Customer Experience 40

Mind the Product

MARCH 7, 2017

Or “ How to Manage Software Development in Teams who Think Nothing Like you “ Product management has two diversity problems. Cultural homogeneity in product teams is dead, welcome cultural diversity. The Ukrainian engineer has lived in Japan since he was six, an experience which has made him bi-cultural.

Weak Development Team 168

Weak Development Team Product Management Product Manager Management 168

Business of Software Conference

MARCH 11, 2020

Originally software engineer, long time ago no one on my team believes that anymore that I ever coded and then have started five companies and Drift is the fifth. DC : Yeah an engineer, software engineer and then yes. ML : Describe David Cancel. DC : In 30 seconds? ML : Fantastic. It’s a long story.

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52