Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Davin O’Dwyer , Senior Managing Editor.

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Reporting Tools Technical Review ChatGPT Customer Experience 118

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. The state of tooling in 2010 or 2011 was that there was no Stripe, there was no subscription management and the idea of a SaaS economy was just nonsense.

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Feedback Software Research Software User Testing Reporting Tools 209

Business of Software Conference

JULY 26, 2016

Mikey Trafton: How To Manage Your Badass Team. Peldi Guilizzoni: 10 Years Of Balsamiq – What I’ve Learned. Azeem Azhar: Should We Be Worried About AI and Machine Learning? Rand Fishkin: Helping Customers Find You Online – The Ever Changing World of Inbound Marketing. Talks from BoS USA 2011.

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Weak Development Team Data Visualization Customer Feedback User Testing 70

Intercom, Inc.

MARCH 29, 2022

You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. We believe primary platforms will manage and orchestrate all customer communications. Oh no wait, file a ticket.

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Feedback Software Customer Communications Reporting Tools Events 118