Userpilot

JANUARY 10, 2022

Oracle’s 2011 CEI report found that 86% of buyers are willing to pay more for a product if they have a better customer experience. Having interactive product guides at the start of the onboarding process is another practice that can reduce inbound support tickets while improving the customer experience.

Feedback Software 93

Feedback Software Analytic Tools Research Software User Testing 93

Intercom, Inc.

MARCH 29, 2022

Des Traynor laid out the six unique beliefs that guide our vision, mission, and roadmap here at Intercom. And I’d like to talk you through some of the trends we’ve observed since 2011 and some of the beliefs that underpin what we build in Intercom. We had an inbound sales team as well, basically quite a few groups.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Business of Software Conference

JULY 26, 2016

Rich Mironov: Answering Your Audience’s Roadmap Questions. Rand Fishkin: Helping Customers Find You Online – The Ever Changing World of Inbound Marketing. Talks from BoS USA 2011. Bob Moesta: The 5 Skills Of An Innovator. Jared Spool: Design Metrics That Matter. David Cancel: Leading A High-Growth Company.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback User Testing 70