2011 User Friction Vision 
Intercom, Inc.
AUGUST 25, 2021
We have achieved a great deal in the past decade – we have built a lot of great product , hired hundreds of wonderful people , and helped thousands of amazing companies form lasting relationships with their own customers. Eoghan describes the original vision behind Intercom. They were seeking an initial $600,000 in funding.
Userpilot
OCTOBER 20, 2023
TL;DR Product-led growth is becoming the go-to growth strategy and PLG tactics can help sales-led companies to improve customer experience. To create customer-centric products, PMs will have to draw on multiple data sources, like user behavior analytics. That’s also how users prefer to access support.
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Intercom, Inc.
JANUARY 18, 2023
Massive online open course platforms must create a supportive and simple environment to make sure users enjoy the experience and get actual value from the apps. To provide amazing experiences for their users, learner-driven businesses need to find the right metrics and continuously seek out customer feedback.
Pragmatic Marketing
NOVEMBER 16, 2019
Founded in 2009 and officially launched in 2011, Uber Technologies Inc. PMMs need to take the time to understand PMs’ needs and pain points. At the same time, PMMs should share their vision for how their role can add value to the overall team. revolutionized the direct transportation market. Influencing the Roadmap.
Pragmatic Marketing
NOVEMBER 16, 2019
Founded in 2009 and officially launched in 2011, Uber Technologies Inc. PMMs need to take the time to understand PMs’ needs and pain points. At the same time, PMMs should share their vision for how their role can add value to the overall team. revolutionized the direct transportation market. Influencing the Roadmap.
The Product Coalition
FEBRUARY 22, 2021
every organization needs to acquire a holistic understanding of an agile product creation process: A vision leads to a strategy that (probably) results in a portfolio of products (and services). The sales department probably deems a direct contact of the Scrum Team members with customers too risky and hence prevents it from happening.
Userpilot
SEPTEMBER 4, 2023
Key metrics like revenue growth, customer acquisition costs, and net promoter score can indicate the success of a blue ocean strategy. New customer segments – Blue ocean strategies unlock demand from demographics outside existing industry segments. This supports premium pricing and customer loyalty.
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