The Product Coalition

FEBRUARY 22, 2021

Several reasons are causing this phenomenon ranging from a founder or entrepreneur who pursues his or her product vision without engaging in customer discovery activities. The sales department probably deems a direct contact of the Scrum Team members with customers too risky and hence prevents it from happening.

Product Research 97

Product Research User Testing Customer Experience Reporting Tools 97

PMLesson's Ace the PM Interview

OCTOBER 21, 2019

While having a strong cloud background helped me land an interview, my ability to think how cloud can address customer pain points and build a business viable product helped me seal the deal. Q: When you first transitioned into Product around 2011 from your role back then as a VMWare architect, how was the process like?

Technical Review 40

Technical Review Customer Experience Technical Advisors Research Software 40

Intercom, Inc.

AUGUST 25, 2021

We have achieved a great deal in the past decade – we have built a lot of great product , hired hundreds of wonderful people , and helped thousands of amazing companies form lasting relationships with their own customers. It’s in our nature to look forward, to focus on shipping , to keep innovating and providing value.

Data Visualization 220

Data Visualization Customer Experience Onboarding KPIs User Friction 220

Userpilot

MARCH 5, 2019

In order for behaviour to occur, the user needs all of the three sources. Let’s see an example of how this can be implemented in user onboarding: Your target audience’s biggest pain point is the impossibility to publish all posts for their clients on time, so you’re developing a scheduling tool for social media.

Customer Experience 62

Customer Experience User Testing User Friction Product Research 62

Userpilot

SEPTEMBER 4, 2023

Key metrics like revenue growth, customer acquisition costs, and net promoter score can indicate the success of a blue ocean strategy. New customer segments – Blue ocean strategies unlock demand from demographics outside existing industry segments. This supports premium pricing and customer loyalty.

Analytic Tools 70

Analytic Tools Data Visualization Feedback Software User Testing 70

Userpilot

SEPTEMBER 4, 2023

Key metrics like revenue growth, customer acquisition costs, and net promoter score can indicate the success of a blue ocean strategy. New customer segments – Blue ocean strategies unlock demand from demographics outside existing industry segments. This supports premium pricing and customer loyalty.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

UX Planet

FEBRUARY 26, 2024

Don’t make the mistake of thinking that in every country, even in Europe, a UX Designer or a Developer is always paid more than, for example, a Recruiter, a Marketing Manager or a Customer Support Team Leader, because this is not always the case. That is perhaps more of an American, German and some Northern European countries reality.

Research Software 94

Research Software Feedback Software User Testing Data Visualization 94

Business of Software Conference

JUNE 29, 2020

Do we create any value for our business for our customers? What outcomes are we driving for our customers and for our business? We forget it’s not really just about our preferences, it’s about our customer; the need we’re trying to solve. Your responsibility is to deliver these outputs ‘.

User Testing 59

User Testing Feedback Software Research Software Product Research 59

Mixpanel

OCTOBER 6, 2023

In my 10 years of working with big data and partnering with thousands of different customers across nearly every industry, I’ve seen many data warehouse projects fail. Ryan Dahl, the creator of node.js, said it best in his 2011 rant: “I hate almost all software. Spectacularly. What does it look like when a data warehouse “fails”?

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

Userpilot

OCTOBER 20, 2023

TL;DR Product-led growth is becoming the go-to growth strategy and PLG tactics can help sales-led companies to improve customer experience. To create customer-centric products, PMs will have to draw on multiple data sources, like user behavior analytics. That’s also how users prefer to access support.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Intercom, Inc.

JANUARY 18, 2023

Massive online open course platforms must create a supportive and simple environment to make sure users enjoy the experience and get actual value from the apps. To provide amazing experiences for their users, learner-driven businesses need to find the right metrics and continuously seek out customer feedback.

Feedback Software 205

Feedback Software User Testing Education Customer Experience 205

Business of Software Conference

OCTOBER 29, 2018

Wade Foster and his co-founder started Zapier (it rhymes with ‘happier’) back in 2011 during a hackathon. Um, there were some pain points we had around like authentication, load times and performance metrics and things like that. Wade Foster, CEO & Co-Founder, Zapier. Uh, what was the first question again?

Weak Development Team 79

Weak Development Team Reporting Tools Feedback Software Data Visualization 79