Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Mind the Product

MARCH 23, 2017

In 2013, the Bank of England scaled back the rules and regulations involved in starting a bank. They hoped to kick-start technological innovation within the banking industry through increasing competition. Technology Shouldn’t be a Bottleneck. Ole describes the dire state of technology within existing banks in 2012.

Banking 114

Banking Technical Review Customer Experience Systems Review 114

UX Studio

JUNE 30, 2023

USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area. California is the home of technology and innovation. Flexibility is a key aspect of our approach.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

APRIL 30, 2021

Rather than hiring a bunch of marketing people in-house and figuring out a process from scratch, it can sometimes be more cost-efficient to hire an agency, plug your business model into their existing systems, and press play. This is especially true if none of your founding team members have any deep marketing strategy expertise.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Mixpanel

APRIL 29, 2021

What’s the right balance between customer usage data, customer interviews, and general intuition when you’re trying to build the right product and product roadmap? To take it a step further, the performance reviews of everyone working on a certain customer behavior should be identical. Read on for the full discussion with Gokul.

Analytic Tools 76

Analytic Tools Data Visualization Customer Experience User Testing 76

Gainsight

OCTOBER 7, 2019

Customer success has taken the business world by storm, and not just in tech and SaaS. Unity technologies, ADP, and Slack are just some of our new Gainsight customers. What a way to expedite our product roadmap, ensuring our priorities are in line with our customers and meeting their demands.

Research Software 13

Research Software Reporting Tools User Testing Customer Experience 13

Intercom, Inc.

MAY 22, 2019

The customer defines the problem, but it’s on you to do root-cause analysis and solve the problem with your technology. I started in technology at Salesforce – I was their first female engineer and learned early on how valuable it can be to build a company from the perspective of your customer. Building a customer-led product roadmap.

Feedback Software 199

Feedback Software User Testing Analytic Tools Research Software 199