Amplitude

NOVEMBER 2, 2018

This was in 2014, around the time on-demand products were really picking up. It’s probably really inefficient compared with other products, but it’s a system that works for me. For product specific resources, First Round Capital and Brett Berson’s team for put together an amazing repository of resources on First Round Review.

Data Visualization 53

Data Visualization Analytic Tools Technical Review Product Management 53

Intercom, Inc.

OCTOBER 27, 2022

If you’re running a business, especially in banking or fintech, it’s important to do due diligence and verify the identity of a customer to assess the risk they pose to your business. And like you said, the difference between the names of SaaS companies you would’ve known has exploded. What does it look like now?

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

Intercom, Inc.

FEBRUARY 7, 2019

How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools? Then I left Google in 2014 to start Coda. Google uses a system for goal-setting called OKRs. Because it was our system, we could be nimble in how we planned. Matt: Incredibly impressive.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Usersnap

JULY 18, 2022

At Usersnap , we had the difficulty of naming our floating action button for the specific use case we provide, which is a customer feedback menu. The buttons became more popular after Google released material design principles in 2014. Floating action buttons can distract you due to their design.

Feedback Software 52

Feedback Software Research Software User Testing Customer Feedback 52

Gainsight

JULY 7, 2021

Plus, it wasn’t often that someone starting a SaaS company in Phoenix, Arizona got to hear from the likes of SaaS all-stars such as Aaron Levie, Tien Tzuo, Neeracha Taychakhoonavudh, Bill Binch, Bernie Kassar, Kia Puhm, Byron Deeter, Roger Lee…and some guy named Nick Mehta. Creative Themes Help Drive Engagement.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Intercom, Inc.

JULY 21, 2022

Rachel Hepworth: In 2014 and 2015, Slack had this incredible growth, but it was growth off a small base, based on very early adopters. We use a multi-touch attribution system. We spent a lot of time and effort setting up that foundational system, making sure that our data was really good. We actually have a bit of a system.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Mixpanel

MAY 5, 2021

Other names and phrases for unshipping: killing, reverting, deprecating, sunsetting, rolling back, removing, winding down, retiring, and obsolescence. We’ll cover why in the next section, after reviewing examples. Most notably, our NPS tripled in the last 18 months due to the focus on feature quality over quantity.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Modus Create

MARCH 8, 2020

I needed to do research and found out that while Modus was not well-known at the time, it had great reviews in Glassdoor, blogs from those who were going to interview me, and a culture of teaching and learning. I have an Engineering degree in Information systems from Universidad Tecnológica Nacional. Location: Alajuela, Costa Rica.

Research Software 106

Research Software Technical Review Feedback Software Analytic Tools 106

svpg

SEPTEMBER 30, 2016

Necessity being the mother of invention, this is where the queue, the ratings system, and the recommendation engine all came from. In three month’s time, the team redesigned the site, introducing the queue, the rating system, and the recommendations engine all in support of Netflix being a subscription service.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

freshtrax

SEPTEMBER 24, 2019

Q: Adjust expanded to Japan in 2014. We will always show the kind of service system and documents that are available for product integration, all of which have been localized to the Japanese market. Maybe this is due to agency culture—many agency employees work until midnight. Opening a new global office in Japan.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

The Product Coalition

NOVEMBER 26, 2019

Photo credit: Byron Ortiz Also, due to uprisings at British colonies worldwide, it became expensive for plantation owners to maintain control over their respective slave populations. After reviewing several writings and conversations with individuals in humanitarian organizations, education, government, public and private industries?—?several

Reporting Tools 85

Reporting Tools Development Government Data Visualization 85

Business of Software Conference

JULY 20, 2020

She is also one of the most regularly published authors in the Harvard Business Review. Now the other interesting thing about Eddie Lampert story is there were other players in the areas served by a company like Sears namely Home Depot, Lowe’s Sears was a big provider to home hobbyists. There’s no slack in the system.

Weak Development Team 75

Weak Development Team Reporting Tools Research Software Data Visualization 75

Intercom, Inc.

JANUARY 10, 2019

Bots are great at things that are suitable for computer calculations, like when your next bill is due. Instead of saying “name” with an input field, the bot would ask, “What’s your name?” It’s a drag-and-drop system where you can build your own AI systems. Or showing you your bank balance.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Business of Software Conference

JUNE 19, 2020

So just like starting soft here a little bit of background on who in God’s name am I to come up here and talk about these things. We actually had name confusion like that pricing consulting company What’s this product. And in the 2014 version there was only like 400 companies on it. Like us doing fake reviews.

Analytic Tools 52

Analytic Tools Data Visualization Research Software User Testing 52