Mind the Product

APRIL 18, 2017

He was the product lead for growth and relevance at Twitter, growing Twitter’s active user base by nearly 10x. Josh was an early employee at LinkedIn and helped establish early models for user growth and launched v1 of LinkedIn Jobs. Caitlin Kalinowski, Head of Product Design Engineering, Oculus.

Research Software 76

Research Software User Testing Customer Experience Workshop 76

DISQO

JANUARY 8, 2018

Two distinct operational models collide to form a blended third culture and deliver meaningful financial innovation to consumers. The company’s product director and unofficial historian considers how drastically the world has changed since then. LearnVest, on the other hand, has always been focused on brand, innovation, and design.”.

User Testing 40

User Testing Technical Review Customer Experience Research Software 40

DISQO

JANUARY 8, 2018

Two distinct operational models collide to form a blended third culture and deliver meaningful financial innovation to consumers. The company’s product director and unofficial historian considers how drastically the world has changed since then. LearnVest, on the other hand, has always been focused on brand, innovation, and design.”.

User Testing 40

User Testing Technical Review Customer Experience Research Software 40

DISQO

JANUARY 8, 2018

Two distinct operational models collide to form a blended third culture and deliver meaningful financial innovation to consumers. The company’s product director and unofficial historian considers how drastically the world has changed since then. LearnVest, on the other hand, has always been focused on brand, innovation, and design.”.

User Testing 40

User Testing Technical Review Customer Experience Research Software 40

The Product Coalition

AUGUST 13, 2018

How a financial services startup acquired 4MM+ users in 3 years. In this piece, I discuss what I believe led to the hyper-growth of Robinhood and its remarkable ability to attract such a young user base. In Robinhood’s case, it is able to profit off both segments of users. Marc Andreessen Good Market ?

Reporting Tools 60

Reporting Tools User Testing Customer Experience Definition 60

Department of Product

MAY 22, 2020

Why Product Features Matter Product strategy, features and the value chain What outcomes are you trying to achieve? What evidence do you have to suggest that the features you’re building will actually matter to customers? Product managers and product leaders should have an inherent sense of what’s valuable to customers.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

DISQO

SEPTEMBER 16, 2019

Every week, we shine a spotlight on a founder, designer, researcher or leader in product who is building something that will shape our future. Then I went into voice interface, and again, so obvious the technology was ready, however, consumer willingness wasn’t there yet. Kelly : Curiosity is the core of it for me.

Reporting Tools 40

Reporting Tools Product Research Research Software Feedback Software 40

DISQO

SEPTEMBER 16, 2019

Every week, we shine a spotlight on a founder, designer, researcher or leader in product who is building something that will shape our future. Then I went into voice interface, and again, so obvious the technology was ready, however, consumer willingness wasn’t there yet. Kelly : Curiosity is the core of it for me.

Reporting Tools 40

Reporting Tools Product Research Research Software Feedback Software 40

DISQO

SEPTEMBER 6, 2019

Every week, we shine a spotlight on a founder, designer, researcher or leader in product who is building something that will shape our future. Then I went into voice interface, and again, so obvious the technology was ready, however, consumer willingness wasn’t there yet. Kelly : Curiosity is the core of it for me.

Reporting Tools 45

Reporting Tools Research Software Product Research User Testing 45

Roadmunk

MARCH 20, 2018

That means we’ll discuss topics like handling tricky relationships with non-technical team members, how to effectively think like a product manger, and how to disrupt human behaviour with human-centered AI design (just to name a few topics!). Lulu: I am a product manager on our discovery team. How big is the team you work on?

Product Research 45

Product Research User Testing Feedback Software Customer Feedback 45

DISQO

SEPTEMBER 6, 2019

Every week, we shine a spotlight on a founder, designer, researcher or leader in product who is building something that will shape our future. Then I went into voice interface, and again, so obvious the technology was ready, however, consumer willingness wasn’t there yet. Kelly : Curiosity is the core of it for me.

Reporting Tools 40

Reporting Tools Research Software Product Research User Testing 40

Intercom, Inc.

FEBRUARY 1, 2018

It was what I later learned was the classic startup experience of really smart founders and founding team have an idea that’s really clever, don’t validate it at all in the market, build a product, build out a team, realize they don’t have product-market fit, and just freak out and don’t know what to do.

User Testing 174

User Testing Marketing Research Software Feedback Software 174

Amplitude

SEPTEMBER 19, 2019

And Amplify has something for more than just PMs—our speakers come from a host of backgrounds including growth marketing, engineering, and customer experience. In 2015, Merci joined Slack as the Director of Product and Growth. In 2015, Merci joined Slack as the Director of Product and Growth. Merci Grace.

Feedback Software 8

Feedback Software Fractional VPE User Testing Data Visualization 8

ProductPlan

SEPTEMBER 27, 2020

It’s all the rage, and is often the reason we get out of the bed each day – we want to delight our customers in everything we do. I’d bet that at least 75% of those reading this post would say that “Customer Delight” is somewhere in the top 3 stated goals of their company for the year. The Diluted Definition of Customer Delight.

Customer Experience 86

Customer Experience User Testing Customer Feedback Strategy 86

Mind the Product

DECEMBER 2, 2016

Drift founder and CEO David Cancel spoke about the importance of listening to your customers at this year’s London MTPCon, and gave us some apposite examples of what can happen when companies listen to their customers and when they don’t. Listening to your customers is “one of things we always talk about but few people do.

User Testing 70

User Testing Customer Feedback Customer Experience Feedback Software 70

Intercom, Inc.

SEPTEMBER 26, 2019

Former Head of Marketing at MadKudu, Liam Boogar-Azoulay, on ensuring you value customers and partners. Here, Ceci unpacks her thinking for Intercom’s Group Product Marketing Manager, Jasmine Jaume. For instance, you build an iOS because you know you’re going to get users through it.

User Testing 170

User Testing Data Visualization Customer Experience Weak Development Team 170

Userpilot

JANUARY 12, 2024

Funnel charts A funnel chart is useful in business contexts for tracking how visitors or users flow through a pipeline. The width of each part of the chart shows how many users make it to each stage relative to other stages. Number of users to perform one action versus another. Product usability tests , etc.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Research Software 105

Business of Software Conference

FEBRUARY 16, 2021

3:00 James Avery, Kevel: But yeah, so I started it started back in 2009, it took a little while to get a real customer of the ad network, the software to kind of run display advertising and things like that. And then in 2010, we got our first customer. Especially in like a SaaS business where it’s like, okay, we sign a customer.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

PMLesson's Ace the PM Interview

SEPTEMBER 28, 2020

One of them was our co-founder Stephen Cognetta back in 2014-2015. When it comes to hiring, Google's HR emphasizes on ensuring the right culture fit before making a job offer. They are: Focus on the user and all else will follow. What hasn't changed, though, is the emphasis on 'Googleyness,' or Google's form of culture fit.

Reporting Tools 98

Reporting Tools Software Engineering User Testing Customer Experience 98

Intercom, Inc.

JUNE 19, 2019

And as the Group Product Marketing Manager for Platform here at Intercom, I’ve loved seeing all the creative apps our partners have built. So we’re delighted to host Slack’s Director of Platform Marketing, Ceci Stallsmith, on the show. If there’s customer adoption , developers generally will come.

Marketing 217

Marketing User Testing Weak Development Team Product Research 217

Intercom, Inc.

JULY 4, 2018

The term “product-first” is implicitly set up in contrast to what came before, which were mostly sales-driven companies. Their approach: “First we sell it, then the product team has to quickly build it.” Big clients end up dictating the roadmap, there’s no product vision, and your product quickly turns into incoherent bloatware.

Marketing 191

Marketing User Testing Customer Experience Messaging 191

Intercom, Inc.

JULY 4, 2018

The term “product-first” is implicitly set up in contrast to what came before, which were mostly sales-driven companies. Their approach: “First we sell it, then the product team has to quickly build it.” Big clients end up dictating the roadmap, there’s no product vision, and your product quickly turns into incoherent bloatware.

Marketing 165

Marketing User Testing Customer Experience Messaging 165

Userpilot

JULY 13, 2021

The UI of your SaaS needs to leave a lasting impression on your users, which is why we’ve compiled a list of 11 top UI designers for you. UI design is a subset of UX and a UI designer is responsible for designing the visual experience of a digital product for users. Who is your ideal customer and who isn’t? Let’s dive in!

Research Software 98

Research Software Feedback Software Data Visualization Reporting Tools 98

Userpilot

MAY 19, 2021

SaaS marketers need to move fast and break things, but rather than jumping from one ‘shiny new growth hack’ to another, stick to a few tried and tested tactics first. SaaS Content Marketing. SEO Keyword Research. Product-led Growth. Influencer Marketing. What job do they need to get done with your product?

Research Software 119

Research Software B2B User Testing Customer Experience 119

Business of Software Conference

JULY 20, 2020

So, as a business begins to discover its business model, its product market fit it begins to enjoy the recipe for success or, more specifically, its leaders do. And both of those companies figured out how to serve customers better how to keep stock better how to keep people well coming into the stores. No running out.

Weak Development Team 75

Weak Development Team Reporting Tools Research Software Data Visualization 75