Intercom, Inc.

MAY 26, 2021

As we’ve grown from a tiny team when I joined in 2016 to the 160 or so folks we have today, there’s still this incredible empathy, kindness, and desire to lift each other up and see each other succeed.”. We had this big, ambitious vision grounded in a deep understanding of a problem that really mattered to our customers.

Customer Feedback 138

Customer Feedback User Testing Customer Experience Product Research 138

Product Innovation Educators

JULY 29, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Use Google’s “design sprints” in your product management work. Need to validate product-market fit assumptions and prototypes in just a few days?

Customer Feedback 48

Customer Feedback User Testing Product Management Product Manager 48

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Mind the Product

JUNE 13, 2018

But most importantly #mtpcon will, as usual, bring you the best minds in product from around the world for a day full of thought-provoking insight, inspiration, and learning. We’re delighted to announce the first six speakers who will share their unique insights with us in October! Joe Leech, Product Strategy Consultant.

User Testing 87

User Testing Data Visualization Workshop Product Research 87

Userpilot

JUNE 25, 2021

Both of them may become Snapchat users eventually but the 16-year old is more likely to adopt it sooner. And that’s because of the Product Adoption Curve. The Product Adoption Curve shows how a product is adopted through multiple segments of the market. The best Product Adoption tools. Conclusion.

Analytic Tools 59

Analytic Tools Feedback Software Research Software User Testing 59

Mind the Product

MAY 25, 2018

We ran through various exercises in the first week to give us direction, including user journey mapping , product in a box , and the speedboat game. From there we put together a basic roadmap and started writing user stories. One of many tweets from users about the thank-you cards. Show people how they made a difference.

User Testing 109

User Testing Weak Development Team Onboarding KPIs Customer Experience 109

Good Product Manager

FEBRUARY 8, 2016

Upcoming Events: Spring 2016. Product Marketing Community: The Toronto Conference (Friday, April 22): I’m very excited to be a keynote speaker and panelist at this first-ever conference, where I’ll be speaking on “Sorting Out Product Marketing and Product Management” and other product marketing related topics.

Research Software 60

Research Software Data Visualization Events User Testing 60

Good Product Manager

FEBRUARY 8, 2016

Upcoming Events: Spring 2016. Product Marketing Community: The Toronto Conference (Friday, April 22): I’m very excited to be a keynote speaker and panelist at this first-ever conference, where I’ll be speaking on “Sorting Out Product Marketing and Product Management” and other product marketing related topics.

Research Software 60

Research Software Data Visualization Events User Testing 60

Mind the Product

MARCH 23, 2017

But most importantly #mtpcon will, as usual, bring you the best minds in product from around the world for a day full of thought-provoking insight, inspiration, and learning. Scott is a bestselling author and popular speaker on creativity, philosophy, leadership and culture. Scott Berkun, Author. So what are you waiting for?

Research Software 80

Research Software Enterprise User Testing Workshop 80

Mind the Product

JANUARY 23, 2017

Mind the Product San Francisco 2017 promises to be one of our best product conferences yet, with double the number of workshops, more networking events around the conference, and more fun than ever before. Tickets go on sale tomorrow – the early birds sold out in mere minutes so don’t miss out!

Research Software 70

Research Software User Testing Customer Experience Workshop 70

Mind the Product

APRIL 18, 2017

UPDATED Mind the Product San Francisco 2017 promises to be one of our best product conferences yet, with double the number of workshops , more networking events around the conference, and more fun than ever before. He was the product lead for growth and relevance at Twitter, growing Twitter’s active user base by nearly 10x.

Research Software 76

Research Software User Testing Customer Experience Workshop 76

Mind the Product

APRIL 11, 2017

But most importantly #mtpcon will, as usual, bring you the best minds in product from around the world for a day full of thought-provoking insight, inspiration, and learning. We’re delighted to announce our first six speakers, who will share their unique insights with us in September: Tickets are on sale now!

Research Software 70

Research Software Analytic Tools User Testing Product Research 70

Mind the Product

MARCH 16, 2017

UPDATED Mind the Product San Francisco 2017 promises to be one of our best product conferences yet, with double the number of workshops , more networking events around the conference, and more fun than ever before. He was the product lead for growth and relevance at Twitter, growing Twitter’s active user base by nearly 10x.

Research Software 75

Research Software User Testing Product Research Workshop 75

Gainsight

APRIL 12, 2023

But what I learned, after years of procrastinating on tough moves for our leadership team, is that the leaders’ teams suffer greatly through that inaction. Eventually, you end up with 2000 contract types for 1000 customers. Lesson: Be REALLY careful about custom deals and make sure they are worth it.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Business of Software Conference

FEBRUARY 16, 2021

3:00 James Avery, Kevel: But yeah, so I started it started back in 2009, it took a little while to get a real customer of the ad network, the software to kind of run display advertising and things like that. And then in 2010, we got our first customer. Especially in like a SaaS business where it’s like, okay, we sign a customer.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Intercom, Inc.

OCTOBER 31, 2019

Tim has spent his entire professional career focusing on productivity, from Sybase to TLA-Tencor to Facebook where, over his six-year tenure (2010 – 2016), the amount of revenue per employee doubled to $1.8 Dee: That’s a really interesting insight, and you mentioned Facebook there at the start of it. million apiece.

Data Visualization 169

Data Visualization Artificial Inteligence Customer Experience Technology 169

Userpilot

MARCH 6, 2020

Kinga Odziemek – CEO of Brainy Bees , content marketing, social media, PR and link building agency for SaaS, tech and B2B companies. Women in Product. According to Mind the Product , as of 2016 (we didn’t find newer data), only 35% of all Product Managers were female. What is your background?

Research Software 133

Research Software Analytic Tools Feedback Software Reporting Tools 133

Intercom, Inc.

APRIL 4, 2019

The second stage is treating growth as top of funnel marketing and layering on sales to open up profitable yet harder to reach segments. Back in 2016, this is exactly the situation Stripe found themselves in. So how did they go from product-market fit to actually scaling a sales org around a repeatable sales process?

Weak Development Team 162

Weak Development Team Outbound User Testing Research Software 162

Business of Software Conference

JULY 26, 2016

Shawn Anderson & Shane Corellian: Alternative Marketing, or “Oops I Did A Marketing” Ayat Shukairy: Why “Customer First” Fails & What To Do About It. Rahul Vohra: The Product-Market Fit Engine. Marty Cagan: Customers Are Not The Source Of Innovation. Talks from BoS USA 2016.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback User Testing 70

Andrew Chen

NOVEMBER 1, 2018

The reason for this is that the steps for starting and scaling a new startup share many of the same skills as investing in a new startup: 1) First, we seek to understand the existing state of customer growth – including growth loops, the quality of acquisition, engagement, churn, and monetization. My continuing leadership in the field.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111

Business of Software Conference

MARCH 11, 2020

Currently, he’s co-founder and CEO of Drift, a startup that’s making it easier for businesses to talk to their customers. Previously, he was at HubSpot as Chief Product Officer after they acquired his company Performable. David Cancel is a 5x founder and 2x CEO with four successful exits to date. ML : Describe David Cancel.

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52

Business of Software Conference

OCTOBER 23, 2019

But I want to talk about it from a product level and a company and a software company level. So things worth prioritizing – customer problems or jobs to be done. It’s also worth prioritizing entirely new product ideas. Even if it’s customers, even if you’re doing a good job of talking to customers.

Customer Experience 61

Customer Experience User Testing Onboarding KPIs Research Software 61