Alchemer Mobile

DECEMBER 6, 2018

On December 5, 2018, we hosted a webinar on how product managers can better understand their customers. According to recent research , the top two reasons why customers leave companies are 1) they don’t believe companies care about them, and 2) they are dissatisfied with the service. Let customers know their feedback was heard.

User Testing 170

User Testing Product Research Customer Feedback User Friction 170

DISQO

FEBRUARY 26, 2018

Today, there are more conferences, resources, and tools than ever to support product management. If you’re interested in really leveling up, you can read the full 16-page report here and listen to my interview with The Everyday Innovator. That’s why our annual report is always so grounding.

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Product Research Data Visualization Customer Feedback Product Management 40

DISQO

FEBRUARY 26, 2018

Today, there are more conferences, resources, and tools than ever to support product management. If you’re interested in really leveling up, you can read the full 16-page report here and listen to my interview with The Everyday Innovator. That’s why our annual report is always so grounding.

Product Research 40

Product Research Data Visualization Customer Feedback Product Management 40

Userpilot

SEPTEMBER 5, 2022

by Jana Frejowa from Spendesk – How to Speed Up Your Feedback Loops? The talks below are helping you make better budget decisions by prioritizing projects using data insights, or helo you learn from…the speakers’ mistakes. How to Use Data to Prioritize the Projects That Drive Real Growth.

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Product Research Customer Experience Feedback Software Research Software 52

DISQO

JANUARY 10, 2019

Alpha, the rapid consumer feedback platform, today announced the findings from its annual Product Management Insights Report , highlighting the powerful role product managers can play in driving digital innovation — if they are supported and freed up to experiment.

User Testing 40

User Testing Product Research Reporting Tools Data Visualization 40

DISQO

JANUARY 10, 2019

Alpha, the rapid consumer feedback platform, today announced the findings from its annual Product Management Insights Report , highlighting the powerful role product managers can play in driving digital innovation — if they are supported and freed up to experiment.

User Testing 40

User Testing Product Research Reporting Tools Data Visualization 40

Business of Software Conference

JUNE 5, 2019

In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. And he really thought that if he did this, he really saw computers as not the tool they were at the time. Video, Slides, & Transcript below. Why didn’t you go?

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Feedback Software Research Software Reporting Tools Data Visualization 40

Business of Software Conference

JANUARY 6, 2020

Within ML there’s a very specific subfield that people are particularly excited about these days called deep learning where if you have access to Google amounts of data you can do a pretty amazing set of predictive outcomes using that data. The cost to store data has gone way down. actually work.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

Userpilot

JULY 24, 2023

Thankfully, you can get all the data you need by speaking to your existing customers or those of your competition. Then, use the data you acquire to create your ideal user persona. Likewise, your customer service team should work with your product team to understand the product’s features and how it works.

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Product launches User Testing Product Research ChatGPT 98

DISQO

JULY 11, 2019

Given the most recent privacy scandals , Facebook has taken steps to assure their users that data from their social media activities and financial transactions won’t be mixed. 2018 was a difficult year for Facebook. appeared first on Feedback Loop. This according to eMarketer senior analyst Jasmine Enberg : .

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Reporting Tools Product Research User Testing Data Visualization 40

DISQO

JULY 11, 2019

Given the most recent privacy scandals , Facebook has taken steps to assure their users that data from their social media activities and financial transactions won’t be mixed. 2018 was a difficult year for Facebook. appeared first on Feedback Loop. This according to eMarketer senior analyst Jasmine Enberg : .

Reporting Tools 40

Reporting Tools Product Research User Testing Data Visualization 40

Surya Suravarapu

FEBRUARY 27, 2020

A possible solution, for example, is to provide import/export tools to migrate the data safely. This kind of tooling has to be part of your product management and go-to-market strategy. Continue to match your intuition with the data by validating your bets in a timely manner. A proactive approach wins the day.

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Feedback Software Product Research Reporting Tools Research Software 52

The Product Coalition

MARCH 23, 2018

We’ve been working with scaling & Enterprise SaaS companies for a few years now and when it comes to product feedback and prioritization, process & data are absolutely key. It’s not your fault, you simply can’t do it with your data spread around like that! Get all your data in one place.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

The Product Coalition

OCTOBER 22, 2018

What you think the title might be sums how a lot of customers feel about their experience with SaaS organizations big and small when it comes to giving you their ideas, feedback & feature requests. However, customer feedback is actually a huge opportunity for your business. It’s all part of a great SaaS service.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

DISQO

OCTOBER 10, 2019

But maybe there’s an end in sight: According to Google Trends data, searches for ‘pumpkin spice latte’ begin in earnest in late August, peak in September, and dip in October. The search term was most popular in 2018, and so far in 2019 there are half as many searches as last year. appeared first on Feedback Loop.

User Testing 40

User Testing Product Research Feedback Loop Positioning 40

DISQO

OCTOBER 10, 2019

But maybe there’s an end in sight: According to Google Trends data, searches for ‘pumpkin spice latte’ begin in earnest in late August, peak in September, and dip in October. The search term was most popular in 2018, and so far in 2019 there are half as many searches as last year. appeared first on Feedback Loop.

User Testing 40

User Testing Product Research Feedback Loop Positioning 40

DISQO

AUGUST 28, 2018

Product leaders at the company, who are focused on building a world-class digital experience, are more confident than ever that their network of nearly 8,000 independent representatives will drive sustained growth in its relationship-centric financial services model. There’s reason to listen to the 160+ year old institution.

Feedback Software 40

Feedback Software User Testing Analytic Tools Research Software 40

DISQO

AUGUST 28, 2018

Product leaders at the company, who are focused on building a world-class digital experience, are more confident than ever that their network of nearly 8,000 independent representatives will drive sustained growth in its relationship-centric financial services model. There’s reason to listen to the 160+ year old institution.

Feedback Software 40

Feedback Software User Testing Analytic Tools Research Software 40

Revulytics

SEPTEMBER 6, 2019

While it’s easy to have missed those short-lived or misconceived products, it’s much harder to ignore the fiasco Snapchat encountered when it redesigned the platform in 2018, triggering a tsunami of user backlash, including a petition begging the company to reconsider and a 2% loss of its daily active user community in a single quarter.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 69

The Product Coalition

DECEMBER 21, 2018

The Customer is NOT Always Right A transcript of my talk at SaaS North, Ottawa, 2018 Hi everyone, I’m Hannah Chaplin, the CEO at Receptive. In all the years I’ve been involved in producing software and SaaS products, customer feedback is still a really hot topic and one on which you still see lot of conflicting advice?

User Testing 60

User Testing Feedback Software Customer Feedback Customer Experience 60

Alchemer Mobile

NOVEMBER 29, 2018

Partnering with a customer feedback platform to help you listen and respond to customers allows for a more targeted, strategic, and dollar-efficient approach to gathering and acting on feedback. Let’s look at five reasons why you should consider using a customer feedback platform. Feedback Should Drive Your Product Roadmap.

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Feedback Software User Testing Customer Feedback Reporting Tools 173

BrainMates

APRIL 30, 2018

In April 2018, Brainmates hosted a Product Talks Sydney Meetup based on the “hypotheticals” format popularised by Geoffrey Robertson. Elizabeth Pek (Head of UX): I think you would have to have a look at sort of existing services that are out there, and seeing what the reaction to that is, or the sentiments are around that.

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Fractional CTO User Testing Product Research Research Software 40

Usersnap

APRIL 18, 2019

What is Net Promoter Score (NPS) and what insights does it offer? A low NPS means your customers aren’t completely happy with the service or products you provide. When you have access to your NPS data, you’ll gain significant insight into how your current marketing efforts are at not only acquiring new customers but retaining them too.

Customer Experience 76

Customer Experience Customer Feedback User Testing Product Research 76

Split

AUGUST 28, 2020

In short, approval by an external body (such as a manager or CAB) simply doesn’t work to increase the stability of production systems, measured by the time to restore service and change fail rate. Ingest system and user behavior data and align it with the exposure data indicating who is in and out of each user cohort.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Weak Development Team 105

Mind the Product

MAY 13, 2019

We recently reached 1,800,000 current account customers – after launching in January 2018 – and are focusing on growing our user base and revenue. An inspiring vision should help people understand how their work contributes to individual users, by explaining what your product or service aims to do for users.

Research Software 163

Research Software Feedback Software User Testing Customer Experience 163

The Product Coalition

MAY 11, 2018

Are your product teams acting on the best product feedback data? As a SaaS leader, ensuring that your teams are acting on relevant, up-to-date and prioritized information (without the gathering of the data taking up hours and even weeks of their time!) This data is there anyway and it’s building up fast.

Feedback Software 68

Feedback Software Product Research User Testing Customer Feedback 68

Usersnap

JULY 26, 2020

If it was the latter, I’d write up a defect report for a developer to look at—and possibly fix. Impact by the severity of the problem: If you had a bug in the accounting software that caused all of the data to become corrupted every 1,000th time the data was saved, that would be a huge impact, but very low frequency.

Reporting Tools 128

Reporting Tools Feedback Software User Testing Software Review 128

Andrew Chen

NOVEMBER 1, 2018

As of early 2018, when I had presented this, these were some of the companies that had growth titles or formal growth teams). This includes CEOs/founders, VPs, PMs, marketing folks, data science, engineers, and so on. How do you predict the future? It’s hard to predict the future. It’s hard to be predictive.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111

The Product Coalition

FEBRUARY 2, 2019

It’s the idea that motivates the “build, measure, learn” feedback loop and all its attendant techniques in Reis’ book. How could an idea that is so simple and obvious appear to be so uncommon and profound? Now, obviously, there’s more to lean than this basic idea, but this is the fundamental idea. I don’t buy this explanation either.

Reporting Tools 60

Reporting Tools Product Research Feedback Software Startups 60

Intercom, Inc.

FEBRUARY 27, 2020

In the past two years, there’s been a huge leap forward in the accuracy and the predictive power of the neural networks. Additionally, we have more data available to us that allows Resolution Bot to hone in on subtle distinctions in wording that a customer might throw at it. Resolution Bot is available in 7 different languages.

User Testing 23

User Testing Artificial Inteligence Customer Experience Data Visualization 23

Business of Software Conference

AUGUST 1, 2019

Rahul’s spoken and written on the subject at length since BoS 2018, but it was here that he first laid forward his process for optimizing for Product-Market Fit. With technology changing at such a pace, Rita will give you tools to help you spot future inflection points and stay ahead of the curve. Watch Rita's Talk.

Feedback Software 8

Feedback Software Research Software User Testing Product Research 8

DISQO

SEPTEMBER 19, 2019

When you dig into the demographic data, that’s when the results get really interesting. Or in 2018, when MLB slowly began to re-evaluate their stance on sports betting once it was legalized. The post Baseball’s Era of Experimentation: What it Means for Fans Who Love the Game appeared first on Feedback Loop.

Feedback Software 40

Feedback Software User Testing Product Research Feedback Loop 40

DISQO

SEPTEMBER 19, 2019

When you dig into the demographic data, that’s when the results get really interesting. Or in 2018, when MLB slowly began to re-evaluate their stance on sports betting once it was legalized. The post Baseball’s Era of Experimentation: What it Means for Fans Who Love the Game appeared first on Feedback Loop.

Feedback Software 40

Feedback Software User Testing Product Research Feedback Loop 40

The Product Coalition

MAY 25, 2018

Authorizing our newsletter service provider ConvertKit to process your data to deliver newsletters. Upcoming Hands-on Agile Webinars Save the dates: On May 22nd, 2018 , the fourth webinar will address Agile Failure Patterns in organizations. On June 5th, 2018 , the fifth webinar will address Sprint planning anti-patterns ??

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Webinar Agile Product Research Customer Experience 60

Business of Software Conference

OCTOBER 29, 2018

Wade’s talk is followed by a mammoth Q&A – full of insights from someone who lives and breathes remote work. A job is one of the most important things your company can offer to people because if you bring really great people in, you’re able to, uh, sell your products and services much more successfully.

Weak Development Team 79

Weak Development Team Reporting Tools Feedback Software Data Visualization 79

Usersnap

AUGUST 26, 2021

These include: Customer reviews Complaints and bug reports Requests for new features and services Satisfaction of customer experience Questions/inquiries. What is customer feedback? Put simply, customer feedback is any piece of information that customers give to a business about their experience with a product or service.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

ProductBoard

JANUARY 29, 2019

JAM is a big product management conference where product people share stories and insights. However, we should be transparent and mention that we—productboard—sponsored Jam London 2018. From Business to Buttons calls itself “Scandinavia’s premier User Experience and Service Design Conference.” So there’s that.

Research Software 74

Research Software Feedback Software Product Research User Testing 74