Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Subsequently, McKinsey & Company found that the COVID-19 crisis had accelerated the digitization of customer interactions by several years.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization User Testing 228

Alchemer Mobile

APRIL 9, 2020

Why are more people leaving reviews? Download the 2020 Mobile App Engagement Benchmark Report. See the full 2020 report for more information on general benchmarks and other category-specific data. These deals may work in the short-term, but they aren’t great for retaining customers over time. App Ratings and Reviews.

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Alchemer Mobile

FEBRUARY 2, 2021

Landing pages can be set up with no cost or hassle with a tool like Squarespace or Wix. Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy. Register your domain (e.g.,

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Coalition

JUNE 17, 2020

2020 is only halfway done, but it already was a big year for Product Management. We manage everything from product launch, forecasting, planning to product marketing and sales and when things change drastically Product Managers are expected to be agile and stay on top of technology tools to save the day.

Customer Communications 86

Customer Communications Feedback Software Reporting Tools Technical Review 86

The Product Coalition

SEPTEMBER 9, 2021

We were driven by the desire to create a solution that would help businesses address the budding demand for one increasingly popular communications channel: live, interactive video and audio streaming. Think back to the way business was conducted in 2020. Think back to the way business was conducted in 2020.

Reporting Tools 149

Reporting Tools Feedback Software Customer Communications Customer Experience 149

Intercom, Inc.

APRIL 29, 2020

I shared how we’re navigating these big changes, from the immediate impacts on customers, to the implications for our marketing and product plans, and, finally, to our customer communications strategy. — accuRx (@accuRx) March 30, 2020. Review every line on your marketing plan.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Gainsight

JUNE 10, 2021

We were incredibly proud of companies who strived to keep customers’ businesses alive in a show of genuinely human-first behavior. The Visionary 2020 Winner: Jamf . Nominated by Ben Michael, Director, Customer Operations, Jamf. Nominated by Erika Tornice, Customer Success Sr Director, RD Station.

Feedback Software 52

Feedback Software Reporting Tools Customer Communications Data Visualization 52