Gainsight

APRIL 13, 2020

5 Ways to calibrate your product & GTM strategy with Product-led growth. The market instantly becomes volatile and companies are focusing on the fundamental business metrics. The market instantly becomes volatile and companies are focusing on the fundamental business metrics. The new normal.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 52

The Product Coalition

JUNE 14, 2020

Photo by Wynand van Poortvliet on Unsplash In this article, I’ll share some lessons learned by adapting an existing digital product for new customer segments. I’ll keep this article not attached to the product itself but in the process of building it and it’s the current process up until now.

Vision 83

Vision User Testing Onboarding KPIs Product Research 83

Userpilot

AUGUST 26, 2021

You know how when you log into a SaaS product, you often notice the UI has changed or there are new options that weren't there before? That's SaaS product management hustling in the background to give you the best experience. You don't have to lift a finger and you get to access the latest updates whenever you log in.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Arpit Rai

MAY 31, 2020

I moved from Bombay to Bangalore in Feb 2020 to join ThoughtSpot. This post is about what one should do in the first 30–60–90 days of joining a new product management job. This would primarily include the product, design and engineering teams. the product, sales, marketing, support etc.

Onboarding KPIs 72

Onboarding KPIs Product Management Product Manager Customer Feedback 72

Gainsight

JANUARY 8, 2021

” Companies with well-built solutions are discovering when they partner with equally good and complementary products; the results are outstanding. That happened when Adobe’s top-performing Product Adoption Team combined efforts using their Audience Manager with Gainsight’s PX solution. Internal Team Alignment.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs User Testing 52

Arpit Rai

MAY 31, 2020

I moved from Bombay to Bangalore in Feb 2020 to join ThoughtSpot. This post is about what one should do in the first 30–60–90 days of joining a new product management job. This would primarily include the product, design and engineering teams. the product, sales, marketing, support etc.

Onboarding KPIs 52

Onboarding KPIs Product Management Product Manager Customer Feedback 52

Gainsight

JANUARY 12, 2021

Her team manages nine B2B products across 4,500 accounts in the Americas. In the past year, she has seen an increase in small and medium-sized businesses’ interest in all products, especially e-commerce. Nick: Which of these tools or initiatives were you able to launch at scale to help educate customers about your products?

User Testing 59

User Testing Webinar Onboarding KPIs Technical Review 59

Userpilot

FEBRUARY 12, 2021

However, our State of SaaS Product Onboarding study we did in 2020 (2021 report coming soon!) Of the 1000 companies we signed up for to study their onboarding, 73% of B2C companies offered a free or freemium product, and 86% of B2B brands offered a free trial instead of freemium. So Freemium isn’t dead.

User Testing 98

User Testing Reporting Tools B2C Onboarding KPIs 98

Userpilot

NOVEMBER 1, 2021

If you've ever heard the term "user onboarding " and felt confused as to what it meant, you're not alone. Here at Userpilot , we regularly talk to hundreds of SaaS companies about their onboarding across the whole user journey. Allow us to share our understanding of user onboarding with you.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 98

Userpilot

JULY 8, 2021

Product manager courses are everywhere. Product management is one of the most diverse disciplines and requires an extremely broad set of skills. Additionally, the product manager role drastically changes with your seniority. Beginner product manager. Mid-career product manager. Advanced/pro product manager.

User Testing 70

User Testing Research Software Analytic Tools Feedback Software 70

Userpilot

DECEMBER 23, 2020

Which product trends emerged in 2020 and are here to stay? What are the biggest trends in Product for 2021 you must implement into your Product Growth strategy? Who’s who in Product these days? And what new product growth terms made it to our dictionary? Trends to Watch In Product – Table of Contents.

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Userpilot

JULY 8, 2020

If you don’t know which of your new users are going to turn into paying customers and which are going to drift away, you need to be thinking about User Adoption Metrics. Improving your metrics and pushing new users to the Activation milestone is critical to the long-term growth of your SaaS business. Define ‘Activation’.

Onboarding KPIs 72

Onboarding KPIs User Testing Customer Experience Analytic Tools 72

Userpilot

JULY 20, 2021

Are you looking for the best tactics to increase user engagement for your SaaS product in-app? That’s brilliant, as when more of your users/customers continue engaging with your product, your customer retention rate will keep improving. Stickiness is a great measure of the value your product provides to your users.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

JUNE 28, 2021

As the user experience is becoming increasingly important (even more so than product and pricing for many brands), improving user engagement is crucial. CEM Strategy #1: Personalise user onboarding using data. Using the right metrics to measure customer engagement success is as essential as measuring customer engagement itself.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Userpilot

JULY 1, 2021

User onboarding is critical for a number of your SaaS metrics – but to do it correctly, you need to understand the difference between proactive vs. reactive onboarding. In this post, we will explain the differences between proactive and reactive user onboarding, their individual benefits, and when to use each.

Onboarding KPIs 67

Onboarding KPIs Customer Experience User Testing Reporting Tools 67

Mixpanel

JULY 7, 2020

But beyond just being active, a product is made great by users who find enough value to form a habit around their usage of it. For loyal users of Mixpanel, for instance, performing on-the-fly product analysis is about as routine as a morning coffee, workout, or PM standup. Users like Brett: A Mixpanel power user. How we found LUV.

Data Visualization 137

Data Visualization Customer Experience Feedback Software Onboarding KPIs 137

Userpilot

APRIL 16, 2021

The LTV/CAC metric measures if the revenue your customers generate for your business justifies the effort you put into acquiring new customers. You can use tools like Userpilot to create contextual onboarding for your users to help them derive value from your product right away and thus improve your average LTV and the LTV:CAC ratio.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Reporting Tools 98

Gainsight

DECEMBER 18, 2020

percent for private SaaS companies with ARR over $5M in 2020. CAC is the cost you incur by bringing in new customers, such as sales, marketing, salaries, overhead, and onboarding expenses. The data is a significant indicator that companies need to pay more attention to retention rates and other metrics to survive.

Onboarding KPIs 59

Onboarding KPIs Feedback Software Data Visualization Reporting Tools 59

Userpilot

FEBRUARY 14, 2021

on marketing in 2020. Product-Led Growth Lifecycle Marketing Personalized In-App Experiences Product Marketing Viral Loops Affiliate Marketing Conclusion. In-app marketing can include notifications and tooltips to guide users to build habits or use a feature – thus improve user activation, engagement and feature adoption.

Feedback Software 96

Feedback Software Research Software Customer Experience User Testing 96

Userpilot

NOVEMBER 11, 2020

Product adoption has picked up a fair amount of jargon over the years. And since new fancy terms seem to pop up every week, it can be a bit hard to navigate for both the newcomers and even for the well-established product pros. Hence: team Userpilot has put together the ultimate guide to product adoption and onboarding terminology!

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Mixpanel

JULY 7, 2020

But beyond just being active, a product is made great by users who find enough value to form a habit around their usage of it. For loyal users of Mixpanel, for instance, performing on-the-fly product analysis is about as routine as a morning coffee, workout, or PM standup. Users like Brett: A Mixpanel power user. How we found LUV.

Data Visualization 59

Data Visualization Customer Experience Feedback Software Onboarding KPIs 59

Intercom, Inc.

NOVEMBER 5, 2019

Derek: We’re a product led company, so most of our leads come through a free trial. When we think about speed, first of all, it’s how fast we can get someone to value in the product. There’s momentum when you start using a product and, if you let that lag in this day and age, it’s kind of deadly.

Research Software 139

Research Software User Testing Analytic Tools Reporting Tools 139

Userpilot

NOVEMBER 18, 2020

It’s not the users who use your product most often. That’s why retention is a key metric and reducing churn is a key objective. Pro users drive up your ACV because they are stable, content, long-term users of your product. What is so attractive about power users is that they help you to market and sell your product.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Userpilot

AUGUST 6, 2020

SaaS product managers should bear in mind the words of Homer Simpson: Source: memegenerator.net. Here, he shows an example of how daunting the empty dashboard of Autopilot was for their new user who skips the onboarding steps. That’s why so many businesses treat Time To Value (TTV) as a core metric. Source: Shiv Patel.

Data Visualization 52

Data Visualization Research Software Customer Experience Reporting Tools 52

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Product-led growth. in revenue in 2020. in revenue in 2020. No coding required- talk to a product specialist today.

Research Software 76

Research Software User Testing Outbound Marketing 76

Userpilot

APRIL 30, 2021

Look for an agency with expertise in your chosen channel, a solid productized services model, excellent customer service and reasonable prices. Userpilot has put on the Product Drive summit , for example, and this has both increased our profile in the SaaS world and driven leads. Healthy boundaries.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

The Product Coalition

SEPTEMBER 20, 2020

TL; DR: 11 Proven Stakeholder Communication Tactics Stakeholder communication: It is simply not enough for an agile product development organization to create great code and ship the resulting product like a clockwork. Marketing your journey to the rest of the organization? Do you want to get this article in your inbox?

Data Visualization 112

Data Visualization Technical Review Reporting Tools Software Review 112