Why customer engagement is the key to business growth in 2022 and beyond
Intercom, Inc.
MARCH 28, 2022
Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”. They predict that by 2023, 75% of organizations will have comprehensive DX implementation roadmaps, compared to only 27% in 2020. As a result, digital technologies are being seen as the critical differentiators they are.
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