Alchemer Mobile

JANUARY 21, 2021

eCommerce sales reportedly increasing by more than 30 percent in 2020. These are also great upsell opportunities to get your customers to join your loyalty program quickly in-app or perhaps offer them a coupon for their next purchase. Our research found that 38.3 Our research also found that 56.1 The options are endless.

User Testing 182

User Testing Customer Experience Customer Feedback Research Software 182

Haines-Group

DECEMBER 28, 2023

The Problem Customer research is needed to discover new needs or to gather impressions of existing products. The Solution Of course, the central point of customer research is to disabuse us of our assumptions and to learn what is new. All these perceived necessities tend to hold us back. Read on… Putting it into Action How Few?

Customer Feedback 78

Customer Feedback User Testing Customer Experience Product Research 78

Modus Create

OCTOBER 20, 2020

You have probably heard that user research is a great way to limit risk. Exploratory user research is the best way to do this. Research also allows us to understand customers deeply enough to build something that actually impacts their lives. They found them through research. Instead, we need innovation.

User Testing 52

User Testing Research Software Product Research Customer Experience 52

Userpilot

SEPTEMBER 14, 2022

Product marketing is responsible for market research, product development, branding, advertising, and pricing. Market Research. Source: 2020 State of Product Marketing report. One way to get to know your customers is to conduct customer research. Also, focus on what differentiates your product in the market.

Product Research 84

Product Research Feedback Software Research Software Product Marketing 84

Roy Madden

MAY 27, 2021

Started using Feedly Cybersecurity: 2020. No matter how knowledgeable you are, cybersecurity at human speed can’t keep up with ransomware crews using increasingly complex software to manage their operations. THE SOLUTION A stream of AI-powered security intelligence. Client names have been changed.

Research Software 109

Research Software Reporting Tools Data Visualization Customer Experience 109

The Product Coalition

SEPTEMBER 29, 2020

The proposed solution, supported by research, was Smart Auto-Dropping of Images. Everything was well and dandy, till, accusations of the algorithm being racially biased popped up in 2020. We design brilliant solutions to the problem, invest a lot of effort in A/B testing, focus group interviews, and whatnots.

User Testing 132

User Testing Customer Experience Product Research Differentiation 132

Intercom, Inc.

NOVEMBER 5, 2020

Retail is constantly changing: from stalls to malls, the way we shop is always evolving in tandem with cultural, economic, and technological shifts. Looking at these photographs today, they feel like a particularly fitting metaphor for the state of the store in 2020. Listen below, and read on for our companion post.

User Testing 206

User Testing Reporting Tools Customer Experience Travel 206

Mixpanel

JUNE 23, 2020

Simply put, one of the most important jobs of an experience researcher is to ask questions. It’s questions that help researchers understand the true nature of their problem—and whether or not their design presents a solution. Begin with research grounded in empathy and accountability.

B2B 52

B2B User Testing Research Software Product Research 52

Mixpanel

JUNE 23, 2020

Simply put, one of the most important jobs of an experience researcher is to ask questions. It’s questions that help researchers understand the true nature of their problem—and whether or not their design presents a solution. Begin with research grounded in empathy and accountability.

B2B 52

B2B User Testing Research Software Product Research 52

Product Management Unpacked

APRIL 27, 2020

The National Bureau of Economic Research (NBER) Business Cycle Dating Committee, the group entrusted to call the start and end dates of a recession, defines a recession as “a significant decline in economic activity spread across the economy, lasting more than a few months.” The Great Lockdown (March 2020-?). Nothing new.

Product Management 158

Product Management Product Manager Management Management 158

freshtrax

JUNE 28, 2022

As you probably know, many of the apps out there implement similar or identical UI/UX. It is often difficult to differentiate between apps at a glance due to their large, bold headlines in rounded sans serif typefaces and minimal black-and-white interfaces with lots of negative space. Popular UI/UX are all alike.

UX 52

UX Research Software Customer Experience User Testing 52

Amplitude

DECEMBER 18, 2020

Adience’s research highlights the power of product analytics. When they spoke with over 350 product development leaders for Amplitude’s 2020 Product Intelligence Report , they found that 44% of the companies we surveyed grew by at least 25% by using product analytics as a part of their growth strategy.

Data Visualization 116

Data Visualization Analytic Tools User Testing Product Research 116

Mind the Product

NOVEMBER 28, 2019

Currently, John is the product evangelist at San Francisco product analytics software developer Amplitude. By this he means that he doesn’t spend his time directly advocating for Amplitude products: “Although I think we have an amazing product, my role focuses on the surrounding systems and ‘culture’.”. Who has the power?

CTO Coach 123

CTO Coach Analytic Tools Fractional CTO Research Software 123

Usersnap

NOVEMBER 15, 2019

It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Walker predicts that by 2020 customer experience will overtake price and product as the main differentiator between competition. . They research technologies their customers find useful.

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

Centercode

NOVEMBER 14, 2019

On November 12, the Walt Disney Company launched their long-awaited video streaming platform, Disney+ …surprising no one. By 2020, 1 in 5 Americans will have “cut the cord” on cable. So what does the research show? These three platforms also boast the highest rate of customer satisfaction.

Reporting Tools 63

Reporting Tools User Testing Telecommunications Research Software 63

BrainMates

FEBRUARY 12, 2020

Updated February, 2020. It’s more than just market research. It’s easy to say that a market-driven product is a result of market research. But market research does not really get to the heart of truly understanding the customer. How to differentiate your Product. From market research to market-driven.

Marketing 59

Marketing User Testing Research Software Product Research 59

BrainMates

MARCH 23, 2020

With clients that include many of the best technology-powered businesses in the world, Marty Cagan is one of the most well-known and respected leaders in the Product Management industry. Beginner mistakes with discovery include: The team using the wrong tools for the job. Real’ Product teams are more than ‘feature factories’.

Product Research 64

Product Research Product Management Product Manager Research Software 64

Agile Velocity

MAY 20, 2020

As a coach, having worked with countless organizations and executives over the years, from fortune 100 level to start-ups, I’ve reflected on all of the patterns I’ve seen displayed by C-suite level leaders and what differentiates those that have helped create sustainable agility versus those that don’t. . Balancing the Agile Enterprise .

Agile 80

Agile Feedback Software Data Visualization Research Software 80

Pragmatic Marketing

JULY 18, 2018

This has serious implications for a wide range of companies—from technology, to services, to online media and many others—that collect personal data on customers. When the CCPA goes into effect in January 2020, it will be the most stringent and far-reaching consumer privacy regulation in the United States.

User Testing 70

User Testing Data Visualization Technical Review Research Software 70

Pragmatic Marketing

JULY 18, 2018

This has serious implications for a wide range of companies—from technology, to services, to online media and many others—that collect personal data on customers. When the CCPA goes into effect in January 2020, it will be the most stringent and far-reaching consumer privacy regulation in the United States.

User Testing 70

User Testing Data Visualization Technical Review Research Software 70

Modus Create

FEBRUARY 24, 2020

Organizations from early-stage startups to mature enterprises have been prioritizing design and its methods as a competitive differentiator for years. The February 2020 McKinsey Quarterly article Are You Asking Enough From Your Design Leaders? Get Involved with Research. indicates the struggle is real. What should they uncover?

User Testing 106

User Testing Product Research Customer Experience CTO 106

Roman Pichler

FEBRUARY 14, 2023

1] As simple as this sounds, there is a catch: To create value with Scrum, you must understand who the users and customers are, why people would want to use and pay for the product, which business benefits it should generate, and, in the case of commercial products, which features differentiate it from competing offerings.

Product Research 342

Product Research Feedback Software Research Software User Testing 342

BrainMates

DECEMBER 12, 2019

Both groups are striving to find new market gaps and solutions that return value to their shareholders and customers — they now just need to expand this to include other stakeholders. When market research for Product development is done well, we: look at our target market’s needs. Spots are limited so please RSVP by 3 February, 2020.

Product Management 52

Product Management Product Manager Reporting Tools Weak Development Team 52

Gainsight

NOVEMBER 18, 2019

So, with 2020 around the corner, many business leaders and customer success practitioners are considering how to raise their game in the New Year. As more B2B companies make CX a priority, it becomes harder to differentiate—unless you are continuously evolving and maturing your programs. Ensure you have “real” buy-in.

B2B 8

B2B Customer Experience Data Visualization Feedback Software 8

The Product Coalition

MARCH 24, 2021

Narrowing Down the Battlefield Figure 1 shows the ‘Technology Adoption Life Cycle’ for discontinuous innovations. Figure 1: Technolgoy Adoption Life Cycle Explore the Battlefield Geoffrey Moore suggests in his book “Crossing the Chasm” to create different target customer scenarios and select the target niche market based on a scoring system.

User Testing 132

User Testing Research Software User Friction Customer Experience 132

Indicative

OCTOBER 8, 2020

You need an analytics solution and data strategy that can help make that information useful. . What in-app or in-game purchases were made? DAU (daily active users), MAU (monthly active users), and ARPU (average revenue per user) are simple KPIs that are easily measured using an analytics platform like Indicative.

Data Visualization 145

Data Visualization Analytic Tools Research Software User Testing 145

Intercom, Inc.

OCTOBER 29, 2020

If 2020 taught us anything, it’s that a passive attitude towards non-discrimination isn’t enough. I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. Then, I moved to Intuit and worked there for 14 years.

Feedback Software 209

Feedback Software Research Software Reporting Tools User Testing 209

ProductPlan

SEPTEMBER 8, 2021

foot fungal cream, a family-sized bag of chips, and a pair of sweatpants) and the apps and services supported by AWS. Amazon is a multinational technology company known worldwide as a mega e-commerce marketplace. Moreover, they are the go-to for on-demand cloud computing platforms and APIs. Britannica.com ).

Product Strategy 67

Product Strategy User Testing Strategy Technical Review 67

Business of Software Conference

AUGUST 30, 2019

After this talk, you’ll understand how the ‘jobs-to-be-done’ theory helps SaaS companies create effective positioning — and a proven, step-by-step process for uncovering your best customers’ ‘job-to-be-done’ Video, Slides, and Transcript below. BoS USA 2019 BoS Europe 2020. an analytics tool?

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

PMLesson's Ace the PM Interview

MARCH 20, 2021

Khan Academy Computer Science Linear Algebra Differential Equations Multivariable Calculus Learn the Necessary Skills Photo by Branko Stancevic / Unsplash What skills do aspiring data scientists need to bring to the table to get the job offer?

Data Visualization 64

Data Visualization Artificial Inteligence Reporting Tools Analytic Tools 64

Business of Software Conference

NOVEMBER 12, 2019

Her Social Media scheduling SaaS MeetEdgar is proudly bootstrapped in a market that has some very well-funded competitors – Hootsuite alone has taken nearly $300 million in funding. In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. Upcoming Events.

Research Software 45

Research Software Software Review Data Visualization User Testing 45

Business of Software Conference

NOVEMBER 12, 2019

Her Social Media scheduling SaaS MeetEdgar is proudly bootstrapped in a market that has some very well-funded competitors – Hootsuite alone has taken nearly $300 million in funding. In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. Upcoming Events.

Research Software 40

Research Software Software Review Data Visualization User Testing 40

Business of Software Conference

MAY 21, 2020

Alex Yang: The company where we work builds technology to fight global poverty. Our current product is a biometric fingerprint scanner paired with an Android app. The first, is to list specific technology in your stack. like all craftsmen hackers like good tools. So here are some ways to do that.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Usersnap

JULY 1, 2019

According to ThinkJar ’s customer strategy research, 86% of consumers are willing to pay more for an upgraded experience. Usersnap ’s feedback tool will slide open more feedback options once your customers have interacted with the embedded rating. But what defines a good experience? What should you improve?

Data Visualization 75

Data Visualization User Testing Customer Experience Product Research 75

Userzoom

DECEMBER 11, 2019

As we wrap up another thrilling and fast-paced year in the life of the experience industry, it’s time to take a quick breath, take stock of how far we’ve come and think about what’s in store for 2020. This may even become a competitive differentiator. Becky Wright, Senior Product UX Researcher. Lee Duddell, Senior UX Director.

Data Visualization 92

Data Visualization User Testing UX Research Software 92

Business of Software Conference

JANUARY 16, 2020

Sometimes it takes a system design engineer and some cat gifs to really help you see what you’re doing and this funny and informative talk from Boston in 2019 has both! April is returning to BoS in 2020! BoS Europe 2020 BoS USA 2020. The research on this is kind of interesting. Upcoming Events. Transcript.

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108

Business of Software Conference

OCTOBER 23, 2019

Bruce McCarthy (Founder, Product Culture) – Prioritization: Saying No To Good Ideas from Business of Software Conference. BoS Europe 2020 BoS USA 2020. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Upcoming Events. Unsubscribe anytime.

Customer Experience 61

Customer Experience User Testing Onboarding KPIs Research Software 61