Userpilot

OCTOBER 19, 2021

Said every product manager and product marketing manager currently working in SaaS ever ??????! The super-short answer is: Find the best customer retention software that helps you build user engagement and combat churn ; and. In SaaS, customer retention is the sum of all activities a business undertakes to keep its users.

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Experience 98

Userpilot

AUGUST 21, 2021

The more features users interact with, the more value they get from the app. This leads to an increased customer retention rate. When you increase feature engagement for your SaaS, you automatically increase user engagement and feature adoption for the app in general. What is feature engagement in SaaS?

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Userpilot

SEPTEMBER 16, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? As there are no universal metrics that apply to every product, finding the right SaaS product management metrics can be quite challenging for product managers. In this article you’ll learn about: Ways to measure SaaS products.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 98

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? In this ultimate guide for product growth, we’ll walk you through everything you need to know about product-led growth and how to implement it for your SaaS. The term was originally coined in the 2010s for self-serve SaaS businesses.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

FEBRUARY 25, 2022

Want to improve your user experience metrics to make your SaaS business successful? User experience is key to keeping your customers engaged and happy. It begins with the first-ever interaction a user has with your product and continues throughout the user journey until they decide to leave. User error rate.

Customer Experience 105

Customer Experience Feedback Software Onboarding KPIs Analytic Tools 105

Userpilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. How do you turn that around and deliver mobile experiences that keep users returning to your platform ? A step-by-step walkthrough of the mobile user experience design process. This article will provide an in-depth guide.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

UX Planet

JUNE 1, 2025

Over time, it has evolved from a simple set of metrics into a comprehensive system for understanding user behavior at each stage of the product journey PostHog,2023. This striking statistic illustrates the potential impact when growth decisions are grounded in robust user research.

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User Testing Product Research Research Software Data Visualization 59

Userpilot

SEPTEMBER 27, 2023

Product-led growth is one of the big SaaS buzzwords. Our ultimate guide explores what PLG is, how it differs from different growth strategies, and why product-led growth matters for SaaS businesses. The strategy allows companies to reduce customer acquisition costs and skyrocket growth in a sustainable way.

Feedback Software 105

Feedback Software Analytic Tools Onboarding KPIs Data Visualization 105

Userpilot

APRIL 14, 2022

How to achieve high customer retention rates, and. Tools you can use to boost your retention rate. Customer retention rate is the percentage of loyal customers who repeatedly purchase from you. The retention rate is an important indicator of good business health and customer satisfaction. Let’s get started!

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

JANUARY 28, 2022

As a SaaS owner or product marketer, you definitely know that success is highly dependent on good customer experience optimization. After all, customer success is directly tied to customer lifetime value and feature adoption which makes it even more important to keep the customer’s experience positive.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

JUNE 21, 2021

The Net Promoter Score (NPS) captures your user sentiment and informs you how likely your users are to recommend your tool to their friends. But what is the best NPS feedback software for this task? NPS scores are a standardized metric for measuring user satisfaction. What is NPS feedback software?

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Feedback Software Analytic Tools Data Visualization User Testing 52

Userpilot

APRIL 28, 2022

What is the opportunity solution tree? This article covers Teresa’s Torres famous opportunity solution tree method for continuous discovery and steps to build one. The OST is a visual aid illustrating the interdependencies between the desired outcome, opportunities, solutions, and the experiments needed to validate the solutions.

Research Software 98

Research Software Feedback Software Analytic Tools Product Research 98

The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. One of the main benefits of AI transformation in marketing is gaining a deeper comprehension of customer behavior. billion U.S.

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Data Visualization Artificial Inteligence Reporting Tools Customer Communications 145

Userpilot

MAY 26, 2021

Looking for customer engagement software? Today we’re walking you through the best customer engagement software solutions for SaaS in 2021 based on four main criteria: user analytics & tracking features. user segmentation. customer engagement automation. Get a demo now!

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Reveal

AUGUST 15, 2022

Reveal Embedded Analytics. Logi Analytics is one of the first white-labeled/OEM embedded analytics providers for small-to-medium-sized businesses. But is Logi Analytics the right embedded analytics solution for your organization? Logi Analytics Overview. The Pros of Logi Analytics.

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Userpilot

MAY 17, 2021

Product marketing KPIs: activation rate, customer acquisition cost, retention rate. OKR examples: Objective: Increase revenue by 15% by the end of 2021. Key result: increase customer retention by 25%. Product Marketing Metrics – Customer Journey Metrics (KPIs) to track. Key result: increase activation rate by 30%.

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Onboarding KPIs Analytic Tools Feedback Software Product Marketing 98

Usersnap

OCTOBER 6, 2021

User behavior analytics are part of the puzzle for a SaaS company’s success. They unlock the insights, both said and unsaid, by customers, and create better product decisions for customers over time. If you need even more context, feel free to check out our ultimate guide to customer feedback.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

JULY 26, 2022

Looking for the right retention KPIs to track and improve your customer retention rates? Customer retention is the key ingredient when it comes to growing your SaaS product without having to acquire new customers. You can also collect feedback on user sentiment and act on it. What are retention KPIs in SaaS?

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 98

Userpilot

FEBRUARY 4, 2023

Efforts that wow your customers tend to have a large ROI since they can optimize your conversion rate and generate revenue. How to wow a customer in SaaS There are 10 tried-and-tested ways to wow your customers and increase customer satisfaction. Userpilot’s self-service knowledge base.

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Userpilot

FEBRUARY 27, 2023

We also analyze successful onboarding flows and evaluate various tools that can help product managers , product marketers and UX designers deliver outstanding onboarding experiences. User onboarding helps users experience value and achieve their goals in less time, which has a long-term impact on retention and revenue.

Onboarding KPIs 105

Onboarding KPIs User Testing Customer Experience Customer Feedback 105

Userpilot

SEPTEMBER 15, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? As there are no universal metrics that apply to every product, finding the right SaaS product management metrics can be quite challenging for product managers. In this article you’ll learn about: Ways to measure SaaS products.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 52

Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth. So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth. Userpilot , Mixpanel, and Chartmogul are the top 3 analytics tools.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

NOVEMBER 21, 2022

Before the release, the product launch manager is involved in market and customer research. Its objective is to uncover unsolved user problems and solutions that would be worth exploring. For some products, a Product Hunt and WOM are more suitable, whereas for others in-app announcements work better. In-app onboarding.

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Product launches Product Research User Testing Research Software 98

Userpilot

JUNE 24, 2022

Based on the responses, the users are divided into 3 groups: promoters (score = 9-10), passives (score = 7-8), and detractors (score = 6 or lower). According to the NICE Satmetrix 2021 benchmark, the average NPS for the SaaS industry is 41. Userpilot, Qualaroo, and Survicate are the top 3 NPS feedback tools.

Data Visualization 52

Data Visualization Feedback Software Analytic Tools Research Software 52

Gainsight

SEPTEMBER 25, 2023

Customer Success Management has matured over the last decade to become a mission-critical practice that efficiently and effectively protects Net Revenue Retention (NRR) and fuels expansion pipeline. As such, Customer Success (CS) has grown to rely on mission-critical platforms that serve as a single source of truth for customer data.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Research Software 52

The Product Coalition

APRIL 19, 2021

Join more than 145 peers from May 27–29, 2021 , for the Virtual Agile Camp Berlin 2021, a live virtual Barcamp using open space technology principles and practices. A Product Owner is an innovator at heart and thus a value creator for customers and organizations if given a chance to work in an agile manner.

Product Research 141

Product Research Customer Experience User Testing Agile 141

UX Studio: Product Management

JANUARY 25, 2022

The impact from our work and the value we create in collaboration with our clients is recognised by world-known companies such as Zeplin and the leading rating platform for business service providers, Clutch. Design agency in Manchester building apps and websites. If you are looking for the right UX agency, we will be happy to help.

Research Software 83

Research Software Feedback Software Analytic Tools Product Research 83

Userpilot

JANUARY 12, 2024

TL;DR Funnel charts are excellent tools for visualizing how data flows through a funnel. It is also a great tool for finding outliers. Bar charts are excellent numeric comparison tools, with bar sizes revealing the relative difference in sizes. Analyzing event distribution over multiple platforms. A vertical bar chart.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Research Software 105

Userpilot

JUNE 15, 2022

Learning to differentiate between the two can help you understand your SaaS business in greater depth and drive customer retention. Net Revenue Retention is the percentage of revenue that you retain from existing customers within a particular period. Then you can improve in-app experiences to reduce churn and downgrades.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Usersnap

APRIL 27, 2022

This article will show you how to reduce your SaaS churn by following the proven strategy that we have already successfully implemented. For us, it all started in 2020, when our monthly SaaS churn rate was 6.22%, more than double our target benchmark (high pressure, you bet). The aimed benchmark was 3%. Tension” is in the air.

Feedback Software 52

Feedback Software Analytic Tools Research Software User Testing 52

Centercode

FEBRUARY 11, 2021

And in the realm of technology, Centercode research revealed that 55% of consumers planned to skip in-store shopping completely and purchase new tech devices online — an 8% increase from 2019. Winning over your customers first requires an understanding of how changes brought by 2020 affected purchasing habits and behavior.

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User Testing Technical Review Customer Experience Product Research 98

Mixpanel

MARCH 22, 2024

While grappling with volatile interest rates and overall low credit growth, traditional banks have had to fend off increasing competition in retail from financial technology (fintech) and platform-based competitors, all of which threaten the profitability of traditional banks. billion globally in 2021, and it’s projected to reach $22.9

Data Visualization 40

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Userpilot

JUNE 18, 2021

Alongside NPS metric, other survey types for measuring user sentiment include: CES survey: measures customer effort score. CSAT survey: measures customer satisfaction score. According to NICE Satmetrix NPS 2021 benchmarks, a good NPS score for SaaS businesses is around 41. NPS survey in Userpilot.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Customer Feedback User Testing 52

Userpilot

JUNE 9, 2021

The answer is in the numbers: 86% of consumers are willing to pay up to 25% more for a better customer experience. Customer experience management can be a big differentiator for SaaS businesses. What is Customer Experience (CX)? Why is Customer Experience Management important? Table of Contents.

Customer Experience 52

Customer Experience User Testing Customer Feedback Feedback Software 52

Intercom, Inc.

AUGUST 12, 2021

For years, we’ve been following a best-in-breed approach, searching for the very best communication app for each specific need. Few people are better advocates for a unified view of the customer experience than Dan O’Connell. Most companies end up with a variety of tools that don’t really play nicely with each other.

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Analytic Tools Data Visualization Customer Experience User Testing 223