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Defining Continuous Discovery: Setting a Clear Benchmark In my book that came out in May of 2021, I decided to define continuous discovery. As I coached teams on how to make better decisions about what to build, I often got feedback that it was messy. I identify as a coach and not a consultant. I hate definition wars.
With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. And here at Intercom, 2021 saw us reach many milestones.
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All Atlassian’s ITSM competitors are monolithic solutions that start at half a million dollars and need an army of consultants to get started. Forrester Wave, Enterprise Service Management Q4 2021. As part of Jira Service Management, Percept.ai’s virtual agent technology will automate day-to-day support interactions.
Jen gave critical insight on how to provide training, coaching, assets, and tools through Gainsight’s CS Enablement. PX, I Still Love You: Nurturing Customer Success Using Your Product Harshi Banka Regional Director of CS, Gainsight P and Mickey Alon CTO and Founder, Gainsight PX star in the session “PX, I Still Love You.”
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