Usersnap

FEBRUARY 15, 2021

“Phew” is what your users say when they realize it’s that easy to take a screenshot of a bug. But can you win customers’ hearts with “phew”? The new Usersnap widget and project templates are here to boost your “wow” levels by making user feedback more versatile and adding research value to help you make wiser product decisions.

User Testing 52

User Testing Feedback Software Customer Feedback Customer Experience 52

Userpilot

JULY 14, 2021

They are not helping you – the potential user; they are not helping our smaller competitors, who find themselves juxtaposed with enterprise software for a completely different user persona, and it’s not helping us – when we get leads that want something we can’t offer anyway. Same with SaaS user onboarding tools.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

NextBigWhat

DECEMBER 25, 2020

It is equipped with Gantt charts, calendars, workload view for resource management, custom dashboards, and real-time updates. Starting Price -Free (up to 5 users). Its features such as customizable branding, webhooks, API, idea management, public road-mapping offer users plenty of options to choose from.

Feedback Software 52

Feedback Software Data Visualization Reporting Tools Roadmap 52

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

JUNE 14, 2021

Product managers take product feedback seriously, but can customers always identify their issues correctly? Product analytics allows you to track and analyze user activity and understand what users actually do rather than what users say they do. FullStory tracks user interactions. What is product analytics?

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52

Indicative

JANUARY 6, 2021

We released a complete overhaul of our user experience with a focus on fresh design and improved usability. We more than doubled the size of our customer base and reached new heights in query activity. Check out our latest improvements below: CSV Download for Events, Event Properties, and User Properties.

Data Visualization 116

Data Visualization Customer Experience User Testing Customer Feedback 116

Userpilot

OCTOBER 8, 2021

Paths show you all the actions taken by users before or after a specific event. Funnels show you how many users completed each stage of a specific funnel that you pre-determined. Retention shows you the percentage of customers who stick around relative to the first time they used your product. Userpilot includes NPS for free.

Data Visualization 96

Data Visualization Analytic Tools Software Review Feedback Software 96

Reveal

DECEMBER 14, 2021

Ever since we launched our embedded analytics product, we’ve had 3 main goals: Fast & Easy Integration – Provide an easy to integrate data analytics solution that customers can integrate into their existing applications with no added requirements. Reveal’s 2021 Achievements. SDK Improvements.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Artificial Inteligence 52

Userpilot

JUNE 4, 2021

We’ve tried 5 of the biggest WalkMe alternatives over the last couple of weeks, and we wanted to share our in-depth feedback. Because we have several years of expertise in user onboarding, product adoption, and UI/UX design, we’ve used all the tools from this list. Are you looking for WalkMe alternatives?

Feedback Software 59

Feedback Software Analytic Tools User Testing Customer Feedback 59

Userpilot

JUNE 11, 2021

Analytics tools help SaaS businesses generate actionable insights from the data they collect, which then fuels their decisions. In this post, we will break down the analytics software each SaaS business needs to understand their buyer and user personas, prospects, users, and revenue metrics & company health. Conclusion.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Userpilot

NOVEMBER 21, 2022

Before the release, the product launch manager is involved in market and customer research. Its objective is to uncover unsolved user problems and solutions that would be worth exploring. The insights from the market research feed into the go-to-market strategy. Market and customer research. Is the problem big enough?

Product launches 93

Product launches Product Research User Testing Research Software 93

Userpilot

JULY 19, 2021

It is not enough to support your users only when they have issues with your product. You have to engage with them at various stages in their user journey for a great customer experience. said that customer experience at most companies needed to improve. What is a customer engagement platform (CEP)?

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

The Product Cafe

MAY 29, 2023

No need to shell out bucks for editing or customizing product images anymore. ☕️ It's been a thrilling week for us with our biggest launch since 2021! Striving for real customer-led innovation? And, it's launching in the US in just a few months! Google's gifting you the power to do it all, and it's absolutely free!

Feedback Software 52

Feedback Software Reporting Tools Customer Feedback Generative AI 52

The Product Coalition

SEPTEMBER 13, 2022

So eCommerce firms need to optimize their spending and gain insights into their operations. in 2021, going up to $1.06 trillion (2022), a 12% increase from 2021. trillion in 2021, retail eCommerce sales will reach $5.86 Nowadays, outsourcing software development services build custom apps for eCommerce landscapes.

Data Visualization 115

Data Visualization User Testing Software Developers Software Development 115

Alchemer Mobile

MAY 19, 2021

Now, more than ever, your customers want to be heard. They’re itching to give you feedback. To help you with this, we compiled a list of the top mobile in-app feedback tools of 2021. Mobile in-app feedback tools & solutions. mParticle is the customer data platform for brands leading the CX revolution.

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Feedback Software Data Visualization User Testing Customer Feedback 236

PMLesson's Ace the PM Interview

DECEMBER 1, 2021

Product design questions assess a candidate's creativity , knowledge of user-centric design principles, understanding of industry-wide trends, product vision, product strategy, and passion for product management. Tell me about a time you solved pain points for customers. How would you increase the number of users on Youtube?

Technical Review 52

Technical Review Analytic Tools Feedback Software User Testing 52

Amplitude

OCTOBER 14, 2020

In a digital everything world, customers expect innovative, personalized, and even prescriptive product experiences. This leads to the builder’s paradox: You can either build fast without data, or you can make data-informed decisions and fall behind on customer demands. Luckily, you don’t have to wait.

Data Visualization 119

Data Visualization Analytic Tools Reporting Tools Research Software 119

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. Now, more than ever, your customers want to be heard.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Mixpanel

FEBRUARY 25, 2022

In 2021, we started reviewing Mixpanel support ticket metrics with … Mixpanel. Note: Both weekly/monthly volumes and escalation times are used for capacity planning while “my” daily tickets is more of an individual metric that gives each support engineer their own dashboard with the volume of types of tickets they are working on.

Data Visualization 64

Data Visualization Customer Experience Analytic Tools Reporting Tools 64

Amplitude

JANUARY 29, 2021

For Amplitude, that meant diving deep into our customers’ challenges, and innovating across all aspects of our platform to become the complete, best-in-class solution for product analytics. . If we removed the limits for our customers to build faster, smarter, and together, we knew we could help them thrive in 2020.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Government 52

eG Innovations

MAY 17, 2022

Recently, there has been a lot of interest in AVD (Azure Virtual Desktop) technologies to support users working from home, to scale VDI capacity dynamically, and even as backup for VDI deployments on-prem. AVD is Reaching Customers Traditional VDI Struggled to. Close to 50% of deployments have less than 250 users.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Feedback 52

eG Innovations

MAY 17, 2022

Recently, there has been a lot of interest in AVD (Azure Virtual Desktop) technologies to support users working from home, to scale VDI capacity dynamically, and even as backup for VDI deployments on-prem. AVD is Reaching Customers Traditional VDI Struggled to. Close to 50% of deployments have less than 250 users.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Feedback 52

Business of Software Conference

SEPTEMBER 22, 2021

Logi Analytics, an insight software company, empowers the world’s software teams with the most intuitive, developer-grade embedded analytics solutions and a team of dedicated experts invested in your success. For over 20 years, Logi Analytics has helped companies embed sophisticated dashboards and reports in their applications.

Embedded Analytics 40

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 40

Userpilot

MAY 10, 2023

to analyze customer data and predict customer actions. They include: Userpilot’s new AI writing assistant helps its users generate, edit, or improve content for their onboarding and in-app messages. Amazon grants its AWS customers access to its recommendation engine to help them personalize their user experience.

Data Visualization 65

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 65

Revulytics

AUGUST 14, 2018

Software usage analytics is the ability to collect, analyze, present, and visualize data on the use of software applications and describes the solutions to understand the adoption of specific features, user engagement, product lifecycles, computing environments, and more.

Data Visualization 66

Data Visualization Analytic Tools Reporting Tools Customer Feedback 66

Userpilot

JUNE 2, 2022

But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics. The 6 key B2B metrics are customer acquisition cost, customer retention rate, adoption rate , customer churn rate, NPS score, and Monthly Recurring Revenue.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

APRIL 23, 2021

You’re not going to recoup all that investment with just one round of monthly payments per customer. Categorize user feedback 4. Don’t provide experience flows to users who don’t need them 6. Use content to educate your customer 9. A customer is said to “churn” when they stop doing business with your company.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 52

Amplitude

OCTOBER 14, 2020

In a digital everything world, customers expect innovative, personalized, and even prescriptive product experiences. This leads to the builder’s paradox: You can either build fast without data, or you can make data-informed decisions and fall behind on customer demands. Luckily, you don’t have to wait.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Userpilot

MARCH 11, 2021

Let me be frank: if you’re a SaaS company and you’re not using customer retention management software , you’re missing out. Not only is it significantly easier and cheaper to retain a customer than it is to acquire a new one, retention is also where all the money is in the SaaS world. What is Customer Retention Management Software?

Analytic Tools 98

Analytic Tools Data Visualization Reporting Tools User Testing 98

eG Innovations

FEBRUARY 12, 2021

Role of eG Enterprise in the Citrix User Experience. IT admins were concerned about which reports they needed to look into which would help them scale up to ensure that user experience levels were as good as working from the office. eG Innovations helped all customers and prospects with advice and roadmaps for the new normal. “88%

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Userpilot

MAY 26, 2021

Looking for customer engagement software? Today we’re walking you through the best customer engagement software solutions for SaaS in 2021 based on four main criteria: user analytics & tracking features. user segmentation. customer engagement automation. What is Customer Engagement Software?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Reveal

JULY 11, 2022

A great embedded analytics solution can enhance data-driven decision-making and lead to improved outcomes with powerful, high-impact dashboards. Overcrowded dashboards with confusing and misleading information keep users from extracting actionable insights. . What is dashboard UI? What Is Dashboard UI?

Data Visualization 52

Data Visualization Analytic Tools Dashboard Reporting Tools 52

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. All of these concerns can be easily resolved with AI in customer service. AI is changing the way customers interact with brands.

Artificial Inteligence 95

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 95

Userpilot

JULY 12, 2021

The right set of SaaS analytics tools can help you generate actionable insights that fuel strategic decisions. SaaS analytics collects, inspects, and analyzes data generated from user interactions with your product. Mixpanel is a powerful product analytics tool offering great functionality to track and collect user data in real-time.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Intercom, Inc.

JULY 14, 2022

At Intercom we focus on customer experience above all – our service’s availability and performance is our top priority. Our production environment is where our code, infrastructure, third-party dependencies, and our customers come together to create an objective reality – it’s the only place to learn and validate the impact of our work.

Data Visualization 272

Data Visualization Onboarding KPIs Customer Feedback Engineering 272

eG Innovations

NOVEMBER 30, 2021

Since early 2020, there has been a massive growth in the number of active Microsoft Teams users and organizations deploying Teams; now, there are more than 200 million monthly active users across the globe. Multimedia processing, however, can quickly send the end-user experience south. User launches Microsoft Teams.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Software Review 52