Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? Well, you thought you had actionable insights, but then the end result was a big floparoo? That gold mine list of feedback turned into a mine field? Feedback alone isn’t fully actionable and usable.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Indicative

JANUARY 6, 2021

Continuing to climb in G2’s quarterly industry rankings, Indicative was again named a Leader in Customer Journey Analytics by G2 in their 2021 Winter Report. Indicative provides actionable insights in seconds that empower teams to optimize customer engagement, increase conversion, and improve retention.

Data Visualization 101

Data Visualization Customer Satisfaction Reporting Tools Customer Experience 101

The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model.

Analytic Tools 119

Analytic Tools Data Visualization Reporting Tools Startups 119

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

JULY 19, 2021

It is not enough to support your users only when they have issues with your product. You have to engage with them at various stages in their user journey for a great customer experience. said that customer experience at most companies needed to improve. In a PWC study , more than 54% of consumers in the U.S

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

NextBigWhat

DECEMBER 25, 2020

Product roadmap tools enable companies to manage their products, evaluate their life cycles as well as communicate the product’s goals and progress to their team members and management. Here is the list of top 10 product roadmap tools, curated for you. Starting Price -Free (up to 5 users). URL – [link].

Feedback Software 52

Feedback Software Data Visualization Reporting Tools Roadmap 52

Reveal

AUGUST 15, 2022

But is Logi Analytics the right embedded analytics solution for your organization? We are taking a deeper look into the pros and cons of the Logi Analytics embedded analytics solution and introduce you to the #1 Logi Analytics alternative – Reveal. Why choose Reveal? Logi Analytics Overview. The Pros of Logi Analytics.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

JUNE 11, 2021

This is where analytics software comes in. Analytics tools help SaaS businesses generate actionable insights from the data they collect, which then fuels their decisions. What types of Analytics software does every SaaS business need? Marketing Analytics Tools for SaaS. Traffic analytics software for SaaS.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Reveal

JULY 11, 2022

A great embedded analytics solution can enhance data-driven decision-making and lead to improved outcomes with powerful, high-impact dashboards. Overcrowded dashboards with confusing and misleading information keep users from extracting actionable insights. . What is dashboard UI? What Is Dashboard UI?

Data Visualization 52

Data Visualization Analytic Tools Dashboard Reporting Tools 52

Userpilot

JUNE 14, 2021

Product managers take product feedback seriously, but can customers always identify their issues correctly? Product analytics allows you to track and analyze user activity and understand what users actually do rather than what users say they do. FullStory tracks user interactions. Table of Contents.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52

eG Innovations

MARCH 1, 2022

When a user called in about poor application performance, there was always the suspicion that the reported issue could be on the user’s end point or in their home network or with their ISP (Internet Service Provider). The Challenge of Help Desk Teams: Lack of Tools and Visibility. Help Desk vs. IT Support.

Reporting Tools 52

Reporting Tools Data Visualization Customer Feedback Customer Experience 52

Indicative

JUNE 4, 2021

We hope that our valued customers stateside had a thoughtful Memorial Day Weekend spent with family and friends. When adding an event, property, or user segment to your query, click the little “i” on the right-hand side to open your event/property/segment details. Direct Link to User Activity Timelines. Read all about it.

Data Visualization 71

Data Visualization Analytic Tools Reporting Tools Feedback Software 71

Revulytics

AUGUST 14, 2018

Depending on what you do (product management, software development, etc.), you may call it software usage analytics, runtime intelligence, software business intelligence, or software intelligence (if I missed your favorite please add it in the comments).

Data Visualization 66

Data Visualization Analytic Tools Reporting Tools Customer Feedback 66

Userpilot

JUNE 4, 2021

We’ve tried 5 of the biggest WalkMe alternatives over the last couple of weeks, and we wanted to share our in-depth feedback. Important Note: WalkMe, Userlane, and Whatfix are suitable for the employee onboarding use case when you’re onboarding with a third-party tool like Salesforce and Workday.

Feedback Software 59

Feedback Software Analytic Tools User Testing Customer Feedback 59

eG Innovations

NOVEMBER 9, 2022

Microsoft are well placed to capture an increasing part of this market to deliver digital workspaces to end users to run their business applications. Using Azure as the umbrella we see new Microsoft services arise each year. It’s hosted in the Windows 365 service and is accessible from anywhere, on any device.”

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Experience 52

Userpilot

OCTOBER 8, 2021

We had a play with some of their tools to save you the trouble of testing them out yourself. Paths show you all the actions taken by users before or after a specific event. Funnels show you how many users completed each stage of a specific funnel that you pre-determined. First impressions of how Pendo measures user behavior.

Data Visualization 98

Data Visualization Analytic Tools Software Review Feedback Software 98

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

The Product Cafe

MAY 29, 2023

They're pulling the curtain back on their new tool, the dazzling Product Studio. Packed with the power of generative AI, this tool is a game-changer for Shopping merchants. No need to shell out bucks for editing or customizing product images anymore. Striving for real customer-led innovation? Say hello to Zeda.io

Feedback Software 52

Feedback Software Reporting Tools Customer Feedback Generative AI 52

Amplitude

OCTOBER 14, 2020

In a digital everything world, customers expect innovative, personalized, and even prescriptive product experiences. Most teams strive for this, but some run into problems when they try to force fit incumbent data storage and visualization systems to the real-time behavioral analytics this strategy demands.

Data Visualization 119

Data Visualization Analytic Tools Reporting Tools Research Software 119

eG Innovations

MAY 17, 2022

Technology advancements have now made it possible for organizations to adopt virtual desktop technologies in a hassle-free manner, from the cloud. Microsoft’s multi-session Windows desktop technologies supported on Azure cloud allow admins to provision virtual desktops on-demand. – Simon Binder, Co-Founder AVD TechFest.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Feedback 52

eG Innovations

MAY 17, 2022

Technology advancements have now made it possible for organizations to adopt virtual desktop technologies in a hassle-free manner, from the cloud. Microsoft’s multi-session Windows desktop technologies supported on Azure cloud allow admins to provision virtual desktops on-demand. – Simon Binder, Co-Founder AVD TechFest.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Feedback 52

eG Innovations

AUGUST 3, 2021

Troubleshooting with automated and built-for-Citrix monitoring tools. 3 How could I monitor the end-user network, client, etc. But every time while talking with the user, they told me “My network is ok I tested it through streaming a video and it runs fine but the Citrix connection is slow.”. Questions & Answers.

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

Business of Software Conference

SEPTEMBER 22, 2021

Not only do they help and support the conference and the community, they also help fund our scholarship program to enable awesome people who wouldn’t otherwise be able to attend, come, take part and get a leg up into the world of software and SaaS. 27 - 29 September 2021, Online. A Little about Logi Analytics.

Embedded Analytics 40

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 40

Userpilot

JUNE 2, 2022

But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics. B2B SaaS stands for businesses that provide cloud-based software solutions to other businesses. Userpilot , Mixpanel, and Chartmogul are the top 3 analytics tools.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Business of Software Conference

OCTOBER 14, 2021

The 2021 State of Analytics: How Data Literacy Improves Decision Making report found these conflicting statistics: 84% of application teams think their end users have “high” or “very high” levels of data fluency 10% of users consider themselves data fluent. Going Beyond Data Collection. Context is Key.

Data Visualization 83

Data Visualization Analytic Tools Customer Experience Reporting Tools 83

Mixpanel

MAY 30, 2022

Though his day jobs as Head of Product & Data at Meltano (spun out from GitLab in 2021) and “Weird Little Data Influencer” on Twitter might seem far apart, Taylor says they’re both more or less about the same thing: building community in the data world. And it doesn’t just stop at providing access to our tools.

Data Visualization 110

Data Visualization Analytic Tools Reporting Tools User Testing 110

eG Innovations

FEBRUARY 12, 2021

Role of eG Enterprise in the Citrix User Experience. solutions to enhance IT service performance, increase operational efficiency, ensure IT effectiveness, and deliver on the ROI promise of transformational IT investments across physical, virtual, and cloud environments. But what role will they play in the future of work?

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

eG Innovations

JULY 8, 2021

Once you have set up a Log Analytics Workspace you will be able to setup and view various Dashboards or Workbooks in Azure Monitor or use other methods of visualizing and collating the data – for example, Power BI and Graphana are some of the integrations available. Terminal Services. Terminal Services. Terminal Services.

Data Visualization 92

Data Visualization Analytic Tools Reporting Tools User Testing 92

Mixpanel

FEBRUARY 25, 2022

In 2021, we started reviewing Mixpanel support ticket metrics with … Mixpanel. Note: Both weekly/monthly volumes and escalation times are used for capacity planning while “my” daily tickets is more of an individual metric that gives each support engineer their own dashboard with the volume of types of tickets they are working on.

Data Visualization 64

Data Visualization Customer Experience Analytic Tools Reporting Tools 64

Mixpanel

JUNE 12, 2023

Hear me out: In my role, I’m tasked with working stride-for-stride with the product teams across our large company to arm them with the data insights needed to improve their products. Understanding the products themselves is tremendously important, including things like the different user flows, buttons, and various versions across platforms.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Experience 52

Mixpanel

JUNE 12, 2023

Hear me out: In my role, I’m tasked with working stride-for-stride with the product teams across our large company to arm them with the data insights needed to improve their products. Understanding the products themselves is tremendously important, including things like the different user flows, buttons, and various versions across platforms.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Experience 52

Amplitude

OCTOBER 14, 2020

In a digital everything world, customers expect innovative, personalized, and even prescriptive product experiences. Most teams strive for this, but some run into problems when they try to force fit incumbent data storage and visualization systems to the real-time behavioral analytics this strategy demands.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Business of Software Conference

OCTOBER 14, 2021

The 2021 State of Analytics: How Data Literacy Improves Decision Making report found these conflicting statistics: 84% of application teams think their end users have “high” or “very high” levels of data fluency 10% of users consider themselves data fluent. Going Beyond Data Collection. Context is Key.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Reporting Tools 52

Mixpanel

JUNE 12, 2023

Hear me out: In my role, I’m tasked with working stride-for-stride with the product teams across our large company to arm them with the data insights needed to improve their products. Understanding the products themselves is tremendously important, including things like the different user flows, buttons, and various versions across platforms.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Customer Experience 40

eG Innovations

NOVEMBER 30, 2021

Since early 2020, there has been a massive growth in the number of active Microsoft Teams users and organizations deploying Teams; now, there are more than 200 million monthly active users across the globe. Multimedia processing, however, can quickly send the end-user experience south. Key Considerations and Best Practices.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Software Review 52

Gainsight

SEPTEMBER 25, 2023

Customer Success Management has matured over the last decade to become a mission-critical practice that efficiently and effectively protects Net Revenue Retention (NRR) and fuels expansion pipeline. As such, Customer Success (CS) has grown to rely on mission-critical platforms that serve as a single source of truth for customer data.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Research Software 52

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? How many analytics tools do you need? Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. What are product analytics tools? What is product analytics?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98