Remove 2021 Remove Enterprise Remove Marketing Remove Onboarding KPIs
article thumbnail

Best New User Onboarding Tools for SaaS in 2021

Userpilot

For SaaS companies who want to make sure their customers hit the ground running, it's difficult to avoid the subject of new user onboarding tools. The fact is that coding an onboarding process from scratch is near-impossible for most SaaS businesses, both in terms of cost and in terms of having enough free developers available.

article thumbnail

The 5 Best Onboarding Workflow Software in 2021

Userpilot

When you first hear the term onboarding workflow software, you might think, what is a workflow? They are completing a series of steps or tasks from when they sign up for your product until they get their job done. You also have to be aware of the solutions that fit smaller companies vs more mature products. Table of Contents.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

8 Best SaaS Onboarding Tools in 2021

Userpilot

We hate to admit it, but there isn’t one product that is going to increase your conversion rate and reduce your churn magically. Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! What Is User Onboarding? Why Is SaaS Onboarding So Important? Table of Contents.

article thumbnail

Best Userpilot Alternatives in 2021 – By Use Case and Persona

Userpilot

They are not helping you – the potential user; they are not helping our smaller competitors, who find themselves juxtaposed with enterprise software for a completely different user persona, and it’s not helping us – when we get leads that want something we can’t offer anyway. Choose Pendo if you need mobile app onboarding.

article thumbnail

Product Conferences In 2021 You Can’t-Miss

Userpilot

Wondering what the best product conferences of 2021 are? We’ve collected the best events for product folks that you can attend online or in-person. February Product Conferences. Product World. Product Marketing Rendezvous. Source: Product Marketing Alliance. Table of contents.

article thumbnail

6 Tips for Crushing SaaS Net Dollar Retention Rates in 2021

Gainsight

Growth rate, gross margin, and other traditional metrics matter greatly. But software leaders have increasingly recognized the importance of a new metric unique to the SaaS world, Net Dollar Retention (NDR). If you want to dive in more on why Dave thinks NDR is the new metric, see his SaaStr presentation here. to get there.

article thumbnail

The future of support: 5 key trends that will shape customer care in 2021

Intercom, Inc.

For enterprises that have more than 3,000 employees, they’re 50% more likely to want to make that transition. Today the leading metric for support teams is customer satisfaction. Nearly a quarter (24%) of support leaders say this is the metric they most closely track. A note about methodology.