Userpilot

DECEMBER 18, 2022

Which Product Trends will take 2023 by storm? After the overnight success of Chat OpenAI, it’s no wonder predictions related to using AI and machine learning to increase our understanding of user behavior , greater automation of low-level tasks , and GPT-4 dominate Product Managers’ and Marketers’ projections for the upcoming year.

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Userpilot

JULY 20, 2021

Let me guide you through the brass tacks of the only, may I say, “growth hack” that can safely lead your product to success. Yet Growth Marketing and Product Growth is not where I started. By investigating factors that differentiated a product from failing or succeeding, the product/market fit concept came to me.

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User Testing Research Software Feedback Software Product Research 105

Userpilot

APRIL 14, 2022

The average customer retention rate differs from one industry to another. For SaaS industries, the minimum CRR is 35 %. These are customers who keep renewing their subscriptions and actively engage with your product. In another example, assume your product has 3,500 users as of June 2021.

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Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Gainsight

FEBRUARY 18, 2022

NRR-TV is hosted by Gainsight CEO Nick Mehta, and each episode is explicitly geared to topics that are top of mind of the CS industry. According to a recent release by the US Bureau of Labor Statistics , the number of people who quit their jobs in December 2021 alone was 4.3 The Creative CS Team You Build.

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Technical Review Customer Experience Customer Feedback Software Review 97

The Product Coalition

NOVEMBER 11, 2021

Once you have completed enough discovery on your product or feature, the next stage is to prepare for the development process?—?to Hopefully you’ve already discovered the features that are going to give you a higher return on investment, so now is the time to break them down and understand them in more detail?

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ProductPlan

OCTOBER 1, 2020

Product managers, product leaders, and product executives have no shortage of educational opportunities. From books , podcasts , and blogs to earning certificates and joining online communities , there is truly an abundance of options (read the short Guide to Product Management Resources to learn even more).

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Userpilot

JULY 30, 2021

What exactly is the product manager role? And the role of a product manager can vary drastically depending on the type of product manager. That’s why we’ve put together a comprehensive post on everything you need to know about the product manager role, including: Responsibilities of a product manager. Let’s dig in!

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Gainsight

DECEMBER 20, 2020

In fact, we observed Chief Revenue Officers doubling down on Customer Success more than ever in 2020 due to this phenomenon. Net Dollar Retention Becomes THE Metric. Most public companies now disclose the metric, and analysts and money managers know to ask about it. Often we see: Product teams build features.

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Gainsight

FEBRUARY 23, 2021

Well, we made it to 2021, everyone! The reason why this is so critical boils down to one ultimate metric: your Net Dollar Retention (NDR) Rate. . Driving Product Adoption to Accelerate Time to Value. Aligning Product Experience with High Touch Client Management. Driving Product Adoption to Accelerate Time to Value.

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Framework Feedback Software Onboarding KPIs Customer Experience 64

Gainsight

JANUARY 12, 2021

Her team manages nine B2B products across 4,500 accounts in the Americas. In the past year, she has seen an increase in small and medium-sized businesses’ interest in all products, especially e-commerce. And due to your customer’s aspirational natures, you are trying to help them reach their goals? Nick: Makes sense.

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Userpilot

APRIL 23, 2021

It stands to reason when you think about how much time and money you spent building your product. Use an interactive product walkthrough 2. Don’t forget secondary onboarding 8. It’s an important metric for SaaS businesses because profitability correlates with retention and activation. How to calculate churn rate 1.

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Feedback Software Analytic Tools Data Visualization Onboarding KPIs 52

Alchemer Mobile

NOVEMBER 10, 2022

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Developers can remove the pains associated with constantly incorporating new SDKs into an app and focus on delivering products that transform the customer experience.

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Usersnap

APRIL 27, 2022

A few months later… June 30, 2021, our SaaS churn rate was back at 6.12%. We’ll be going through: What is churn and why it’s a vital metric for product managers How is SaaS churn calculated How do you compete with other SaaS Usersnap’s Strategy for Preventing Customer Churn The bottom line to SaaS churn. Tension” is in the air.

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Feedback Software Analytic Tools Research Software User Testing 52

Userpilot

FEBRUARY 14, 2021

What SaaS Growth strategies work best in 2021? What are the best SaaS growth strategies for 2021, according to SaaS leaders who succeeded in using them? Table of Contents: SaaS Growth Strategies 2021. TL;DR – What Growth Strategies Should SaaS Employ in 2021? Want your product to drive your growth?

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Feedback Software Research Software Customer Experience User Testing 98

Userpilot

JULY 12, 2021

SaaS analytics collects, inspects, and analyzes data generated from user interactions with your product. SaaS analytics tools can be categorized based on the platform of the product, marketing channels, and key metrics you’re tracking. Why is analytics important for SaaS? Categories of SaaS analytics tools.

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Analytic Tools Data Visualization Research Software Feedback Software 98

The Product Coalition

FEBRUARY 15, 2021

TL; DR: How to Make Agile Work in Fast-Growing Startups For years, I worked in several Berlin-based, fast-growing startups in my capacity as Scrum Master, agile coach, and Product Owner. Consequentially, the bias often results in micromanaging the product delivery organization. These are my lessons learned on making ‘agile’?—?including

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Userpilot

JUNE 28, 2021

As the user experience is becoming increasingly important (even more so than product and pricing for many brands), improving user engagement is crucial. CEM Strategy #1: Personalise user onboarding using data. Best customer engagement software tools to use. CEM Strategy #2: Offer self-serve in-app support.

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Feedback Software Analytic Tools User Testing Customer Feedback 105

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? And what type of analytics really matters for a product marketing manager? Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. What is product analytics?

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Userpilot

JUNE 24, 2022

It tells you how likely users are to recommend your product to others. By analyzing NPS data, you will be able to determine how engaging and profitable your product is. According to the NICE Satmetrix 2021 benchmark, the average NPS for the SaaS industry is 41. Compare your NPS score with industry benchmarks.

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Data Visualization Feedback Software Analytic Tools Research Software 52

Gainsight

MAY 18, 2023

We’re talking about our Product team. Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight, kicked off the Product Keynote to explain how Gainsight’s three product lines come together to power Digital Customer Success.

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Generative AI Data Visualization Reporting Tools Analytic Tools 52

Userpilot

APRIL 6, 2021

If you’re doing your job correctly as a product manager, customer retention should be the first thing you think about when you start your workday and the last thing you think about when you clock out. There’s no metric in SaaS businesses that correlates with profitability more than retention. Secondary onboarding 7. Not really.

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Feedback Software Research Software User Testing Customer Experience 64

Gainsight

JULY 1, 2022

In the tech industry, competition is driving the adoption of a new growth model. Increasing investments make it easier than ever to launch a new business, but the proliferation of new products in the market means it has never been more challenging to achieve growth. At the center of this new philosophy is product-led growth (PLG).

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Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

APRIL 30, 2021

Look for an agency with expertise in your chosen channel, a solid productized services model, excellent customer service and reasonable prices. In 2021, linkbuilding has become much more competitive as website owners now know that their web properties are valuable, and often demand something in return for linking to you.

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Research Software Marketing Technical Advisors Customer Experience 98

Intercom, Inc.

JULY 19, 2021

With the addition of custom chatbots and automation to make your support workflow even more efficient and productive, conversational support allows you to supercharge your support and find the perfect balance between team efficiency and a great customer experience. How conversational support delivers value across your entire organization.

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Weak Development Team Reporting Tools Research Software Feedback Software 129

UX Studio

MARCH 13, 2023

The human soul has always been an interesting topic for me and I was curious about what kind of products are available in the digital world for those dealing with mental health issues. What do you need to know about mental health awareness when designing a digital product, and why is it so important to understand its background?

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Research Software Feedback Software Reporting Tools Onboarding KPIs 83

Userpilot

FEBRUARY 27, 2023

User onboarding is one thing that can make or break your product. Get it wrong and your product will be plagued by churn, declining revenue, and poor customer reviews. So how do you make sure how you provide an excellent onboarding experience to your customers? Primary onboarding helps new users experience the Aha!

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Onboarding KPIs User Testing Customer Experience Customer Feedback 105

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. SaaS Marketing Strategies for Growth in 2021. Product-led growth. No coding required- talk to a product specialist today.

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Research Software User Testing Outbound Marketing 91

Mixpanel

MARCH 22, 2024

The banking and finance industries have seen a lot of disruption in the last 15 years that’s brought financial services even closer to consumers. billion globally in 2021, and it’s projected to reach $22.9 As an industry in growth, some of the most valuable data pouring in that fintech companies can focus on comes from product usage.

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Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 40

Userpilot

DECEMBER 22, 2021

What will be the biggest Product Trends in 2022? Interestingly – they seem completely different from the product trends we’ve identified for 2021 – including Product Led Growth , the rise of a Growth Product Management Role, chatbots, or gamification. Will 2022 be the year of Product Ops?

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Analytic Tools Feedback Software Data Visualization Onboarding KPIs 143

Amplitude

MARCH 17, 2021

G2–the top independent software review site–recently released their rankings of top software products for 2021 , informed by thousands of customer reviews. How G2 Ranks Amplitude: Best Software Products: #22. How G2 Ranks Amplitude: Best Software Products: #22.

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Analytic Tools Data Visualization Research Software Reporting Tools 52