Userpilot
JUNE 11, 2021
This is where analytics software comes in. Analytics tools help SaaS businesses generate actionable insights from the data they collect, which then fuels their decisions. We’ll also tell you which data points and metrics you should pay particular attention to and how to track them using the SaaS analytics software listed here!
Intercom, Inc.
APRIL 7, 2021
That’s why we partnered with Klaus , the conversation review and QA platform for support teams, to get a deeper understanding of what “quality support” actually looks like. The result is the Customer Support Quality Benchmark Report 2021. How the support landscape is changing. Chat has passed phone support.
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Alchemer Mobile
MARCH 26, 2021
To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. Invest more in the right tools. Love Dialog. Rating prompts. Message centers.
eG Innovations
FEBRUARY 11, 2022
That blog post covered several key performance indicators (KPIs) that IT teams must track to ensure that their servers are performing well. In this blog post, we focus on another KPI – server uptime. Figure 1: Uptime reported for a Windows server in the “Performance” tab of Task Manager. What is Server Uptime?
Usersnap
SEPTEMBER 21, 2021
How badly do you want to know if your customers are truly satisfied with your services? We go deep here, explaining the purpose of customer satisfaction surveys, different customer satisfaction survey software, and several customer satisfaction sample survey questions. So much you can taste it?
Userpilot
AUGUST 30, 2021
Which product analytics tools should you be using? How many analytics tools do you need? Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. What are product analytics tools? Let's get started… TL;DR.
Usersnap
OCTOBER 6, 2021
You will be easily able to determine the roadblocks your users run into that keeps them from converting or coming back for your service. This is where user behavior analytics tools come in to help you get a clearer picture of the user behavior. Some features of these tools are: Session Recordings.
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