Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Niamh O’Connor , Brand Editor.

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Reporting Tools Technical Review ChatGPT Customer Experience 118

Intercom, Inc.

DECEMBER 14, 2022

2022 has been a year for the books, with major changes and uncertainty across every industry. . Below are the highlights of what we’ve built for you in 2022, but there’s so much more to see. Below are the highlights of what we’ve built for you in 2022, but there’s so much more to see. A true game changer for customer service.”

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Data Visualization Feedback Software User Testing Customer Communications 104

Intercom, Inc.

MARCH 28, 2022

According to the International Data Corporation (IDC) , 65% of global GDP will be digitalized by 2022, and investment in digital transformation (DX) continues to grow. 90% of Americans say that customer service is important to their choice of – and ongoing loyalty to – a brand”. This trend shows no signs of slowing down. Read more ?.

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Reporting Tools Data Visualization Customer Communications Research Software 228

Intercom, Inc.

NOVEMBER 30, 2021

You can also proactively follow up with detractors to resolve their issues or reach out to happy customers to turn them into brand advocates and retain them for life. For example, when customers close a conversation or use a specific feature, you can check in to see how they feel. Analytics: Heap. Modern customers are busy with a capital B.

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Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

MARCH 8, 2022

She specializes in product marketing, inbound – lead generation through content, videos, influencer marketing & brand marketing. The post Top 11 Female Product Management Influencers to watch in 2022 appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog.

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Technical Advisors Product Research Analytic Tools User Testing 116

Intercom, Inc.

DECEMBER 21, 2021

We increased our workforce to more than 800, and announced plans to grow to more than 1,000 in 2022. The Ultimate Customer Support Tech Stack for 2022. The Ultimate Customer Support Tech Stack for 2022 outlines the strategy and tools that support teams can implement next year to future-proof their customer support tech stacks.

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Customer Communications User Testing Research Software Technical Review 196

Intercom, Inc.

OCTOBER 13, 2022

We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. We’re excited to share five brand-new product announcements with you today.

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