Alchemer Mobile
APRIL 14, 2022
The following data and information on Media apps is from our 2022 Mobile App Customer Engagement Report. Subcategories for Media Apps: News, Telco, Technology, Games, Sports, Music. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Technology (media creation, connectivity, etc.). Expressed customer emotion.
Alchemer Mobile
APRIL 21, 2022
The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. Business Services and Personal Services apps had both high interaction and retention rates, while Healthcare and Education apps had low interaction and retention rates. Download your copy here.
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Product Talk
OCTOBER 25, 2023
As an individual contributor, you’re focusing on your own projects and progress, but as a leader you are now responsible for the team (or teams) that report up to you. Trevor Acy, Balancing Time for Learning and Bias for Action Meet Trevor Acy, the Associate Director of Product Management at Ramsey Solutions. The metrics are moving.
Split
JUNE 23, 2022
Because features are the new tool of measurement, it requires us to change the way we develop. Experian , a credit reporting agency that aggregates information for over 1 billion people, is now leveraging feature management. Hear from David Zarruk himself during his session at Split’s Flagship 2022 event.
Alchemer Mobile
DECEMBER 21, 2022
Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. This takes some basic research but tools like Statista can help you quickly gather high-level data. In-app survey tools like Apptentive allow you to proactively hear from up to 90 percent of your consumers.
Intercom, Inc.
MAY 19, 2022
With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. The results are in: businesses are investing more in measuring the impact of their customer service and turning to tools such as self-service and proactive support to drive a good experience.
ProductPlan
SEPTEMBER 28, 2022
Product-led growth is a business strategy in which a company uses its product as the primary tool to gain customers. Here’s a closer look at the characteristics of product-led organizations, the benefits of being product-led, and comparisons to other organizational structures. Self-service trials. Try before you buy. Trust Me!”.
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