2022 Customer Satisfaction Development Differentiation 
Intercom, Inc.
MARCH 28, 2022
According to the International Data Corporation (IDC) , 65% of global GDP will be digitalized by 2022, and investment in digital transformation (DX) continues to grow. As a result, digital technologies are being seen as the critical differentiators they are. Read more ?.
Userpilot
DECEMBER 9, 2021
If the customer’s needs are satisfied, they are more likely to stick with your product in the long run. By identifying your customers’ expectations and making sure that the product meets them, you increase the customers’ satisfaction. A no-code SaaS development platform. Userpilot analytics page.
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Gainsight
APRIL 10, 2023
Digital CS is a key differentiator that can help companies win new business and scale efficiently to get a competitive edge. For instance, an online community of like-minded peers can help develop a sense of community and belonging, especially in the current remote work world.
Intercom, Inc.
JUNE 19, 2018
Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service. Yes, that’s a lot of money, but what happens to all of the customers that these businesses “annoy” along the way? Putting customer experience first.
Intercom, Inc.
MAY 19, 2022
For the last couple of years, the pandemic has forced organizations to adapt and make changes in how they grow, provide support, and retain customers around the world. And in doing so, businesses have had to look critically at support as a differentiator and core business value driver. Declan Ivory , VP of Customer Support at Intercom.
Userpilot
JULY 22, 2022
What UX trends are shaping the SaaS industry in 2022? Let’s go over the ones for 2022 and how they will influence your product. A UX design trend occurs as a result of a change in user behavior or the adoption of new technologies. Figma blends its in-app prompts with the UX to avoid distracting users.
Userpilot
DECEMBER 6, 2021
Is your customer success platform up to scratch for 2022? SaaS is evolving and users today expect more value, more quickly, with less effort than ever before. If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again?
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