Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. According to the International Data Corporation (IDC) , 65% of global GDP will be digitalized by 2022, and investment in digital transformation (DX) continues to grow.

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Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs.

Feedback Software 118

Feedback Software Research Software Reporting Tools Software Review 118

Userpilot

JULY 6, 2022

The difference between customer churn and revenue churn is that the first one tells you about the number of customers you've lost in a specified period, while the latter gives you insight into how much revenue you've lost due to users leaving. For example, you might want to measure the revenue churn rate for a month or a year.

Onboarding KPIs 94

Onboarding KPIs Customer Experience Customer Feedback Software Review 94

Userpilot

JANUARY 26, 2022

To analyze your company data, use the best SaaS analytics software to visualize the key metrics in charts, forms, and diagrams. Suppose company A had 1000 customers at the beginning of 2022 and lost 100 of them by the end of the year. Churn rate calculation. So, the company has a churn rate of 10%. Customer Lifetime Value.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 97

Userpilot

JULY 13, 2022

Startup product managers will learn a lot from the Review – blog from the First Round. Quality product management blogs offer a wealth of insights and real-life examples from the most successful product managers out there. 20 best product manager blogs you need to follow in 2022. First Round’s The Review.

Blog 95

Blog Analytic Tools Research Software Feedback Software 95

UX Planet

JANUARY 29, 2024

Their goal is to facilitate the creation of screens and code faster for designers and developers. Here is an example of a test I did with ChatGPT. Due to Google Material Design’s popularity, ChatGPT knows its guidelines, so it added the Google Material Design styles to the form. You can think about it like designing with Framer.

Analytic Tools 89

Analytic Tools Systems Review Data Visualization ChatGPT 89

Userpilot

OCTOBER 4, 2022

Looking for some customer retention examples to inspire your strategy? In this article, we handpicked retention examples from some of the most successful SaaS companies in the world. You’ll also learn how to use customer retention software to maximize your retention game. This section goes over 15 customer retention examples.

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Feedback Software Customer Experience Customer Feedback Data Visualization 92

UX Studio: Product Management

JANUARY 25, 2022

As a global agency with over ten years of experience, we reviewed hundreds of design agencies in London, Berlin, New York, and San Francisco to create a curated list of agencies you can trust and work with. This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022.

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

The Product Coalition

NOVEMBER 29, 2022

switching from analytical work or coding to running a meeting). Review your time : review where your time went. For example, I’m able to perform deep work in the morning and late afternoon/evening. b) It can also be that they haven’t planned and reviewed well. Originally published at [link] on November 30, 2022.

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Software Review Technical Review Management Management 129

Usersnap

SEPTEMBER 1, 2022

Our team here at Usersnap has also relied on customer feedback to help compile a list of what we believe are the best sentiment analysis software tools available on the market. . Tools like this can also help if you struggle to find how to respond to positive reviews effectively. Online sentiment analysis tools are a type of software.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Gainsight

NOVEMBER 23, 2022

With Pulse Europe 2022 in the rearview mirror (we can’t believe it either!), We dedicated 10+ sessions to Community practices and examples—including our own session on the Laws of Community —and every session was filled with people—and sometimes even exceeded seating capabilities. The demand for Community strategy was off the charts.

Feedback Software 52

Feedback Software Technical Review B2C Customer Experience 52

UX Studio: Product Management

JANUARY 11, 2022

This time, our UX experts reviewed dozens of Webdesign Wien companies to list the best Austria webdesign agencies to partner with in 2022. Website and software development company in Vienna. Apart from creating websites and ecommerce stores, Kodlogy Technologies offers custom software solutions for various needs and industries.

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

Intercom, Inc.

JUNE 13, 2022

We’ve added three new updates to Surveys: advanced reporting, branching logic, and triggering Surveys via code in your mobile app. Teams can create contextual, personalized, and engaging push messages – without using any code! Check out what you can achieve with these latest additions in detail below.

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Data Visualization Product Research Reporting Tools Feedback Software 197

PMLesson's Ace the PM Interview

JULY 12, 2022

Write the current date in full formats, such as “June 30, 2022”, instead of shortening it. Instead, use specific examples like analytics, leadership, communication, or teamwork. Include corresponding information about the person you’re contacting.

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Technical Review Product Management Product Manager Data Visualization 52

Crafty CTO

MARCH 17, 2023

The acceleration in the Text AI space has a precedent, from way back in August 2022, in what I call the Art AI space. Check out this example from the GPT-4 announcement : How crazy is that? Other examples include interpreting a business barchart, and solving an engineering test problem (in French!) Mind-blowing.

Artificial Inteligence 98

Artificial Inteligence Reporting Tools Research Software ChatGPT 98

Userpilot

AUGUST 2, 2022

If you’re looking for the best cancellation flow examples for SaaS, you’re in the right place. Examples of the best SaaS cancellation flow for inspiration. Best cancellation flow examples from SaaS companies. Slack will be changing its Pro plan price starting in September of 2022.

Feedback Software 94

Feedback Software Analytic Tools Research Software User Testing 94

Userpilot

DECEMBER 18, 2022

Let’s see how Product Trends will shape up for 2023, how they compare to the 2022 and 2021 predictions , and what Product Resolutions our top-thought leaders made for the upcoming year! Our experts predict there will be a lot more automation of low-level tasks, to compensate for the reduced workforce in tech companies due to the layoffs.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Product Research 92

The Product Coalition

NOVEMBER 23, 2023

Wearables and connected health, telehealth and telemedicine, mobile health, and personalized medicine are all examples of digital health. Healthcare providers all around the world are moving to digital health technology due to its tremendous potential to address critical industry concerns and improve healthcare quality. Moderna, Inc.

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Research Software Analytic Tools Reporting Tools Data Visualization 106

The Product Coalition

DECEMBER 27, 2022

The unshakable fact is that, according to many of the analyses of the market, there are almost 30 million crypto wallets, along with the sales volumes of NFTs reaching beyond $40 billion by this fiscal year, 2022. Examples include art, music, the metaverse, real estate, and sports. What is the purpose of an NFT marketplace in Web3?

Data Visualization 115

Data Visualization Technical Review Systems Review Software Review 115

Userpilot

JULY 21, 2022

You will also learn some tips and strategies to create better automation, plus top CXA tools to try in 2022. The best CX automation tools to try in 2022 are Userpilot, Synthesia, and Qualaroo. Having understood customer experience automation, let’s review some of the benefits of utilizing CXA in SaaS. Let’s get started!

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Feedback Software Reporting Tools Customer Experience Data Visualization 88

The Product Coalition

JULY 10, 2023

Product managers have the unique opportunity to extend their software products, integrate with external tools, and organically grow the product’s audience. Through real-life examples, we will gain inspiration for our own use cases. Let’s take a look at some real-world examples of CGM in action. However, it doesn’t end there.

User Testing 81

User Testing Feedback Software Analytic Tools Data Visualization 81

PMLesson's Ace the PM Interview

JANUARY 11, 2022

Product Manager Product Design Interview Questions An example product design interview question with a Microsoft product manager. Product Manager Estimation Interview Questions A product manager estimation interview question and answer example with a former Google PM. So, let's get to it! They're the bread and butter of PM interviews.

Analytic Tools 52

Analytic Tools Technical Review Feedback Software User Testing 52

PMLesson's Ace the PM Interview

JANUARY 11, 2022

Product Manager Product Design Interview Questions An example product design interview question with a Microsoft product manager. Product Manager Estimation Interview Questions A product manager estimation interview question and answer example with a former Google PM. So, let's get to it! They're the bread and butter of PM interviews.

Analytic Tools 52

Analytic Tools Technical Review Feedback Software User Testing 52

The Product Coalition

AUGUST 29, 2022

This is a common form of monetisation that is mostly relevant for businesses with existing revenue streams, such as existing enterprises and software-as-a-service companies. E-commerce and insurance provide examples of APIs that drive acquisition. For example, an API couldn’t drive the purchase of a product that doesn’t exist.

Banking 119

Banking Technical Review User Testing Systems Review 119

Usersnap

JUNE 30, 2022

A good example is our guide to product survey questions to understand what to ask to get the right insights. For example, Calendly fixes confusing scheduling processes by allowing people to send personal calendars to others to schedule meetings at their convenience. Get awesome feedback for your next feature with Usersnap!

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Product Talk

FEBRUARY 2, 2022

This is only natural: Through years of bad habits, many of us have shown engineers that we only value them for the code they can write. Ellen shares a specific example about missed messages. This is an example of an assumption map Ellen created with the engineers. Engineers are often reluctant to participate in discovery.

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Product Research User Testing Engineering Testing 231

Intercom, Inc.

JANUARY 5, 2022

If I’m about to do business with your company and your software is going to access my customers’ data, it’s my responsibility to ensure you have the proper controls in place to protect it. If you sell software today, there’s a 99.9% Start early. How does that feel? Liam: The whole area is a new space.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Gainsight

FEBRUARY 18, 2022

That is what brought Nick together with Thomas Hansen, Chief Revenue Officer at UiPath, and Justin Greenberger, Vice President of America’s Go To Market at UiPath, to have a candid discussion surrounding the process of recruiting hiring, and building a CS team in 2022. Who Is UiPath and What Do They Do Best?

Technical Review 97

Technical Review Customer Experience Customer Feedback Software Review 97

The Product Coalition

SEPTEMBER 7, 2022

Minimum Viable Products: Why You Should Test Before Investing In Ideas Let’s analyze the advantages of MVP-based software development. You can successfully prevent these problems by starting software development with a Minimum Viable Product (MVP). The first version of Buffer is a good software example of a MVP.

User Testing 124

User Testing Feedback Software Research Software Product Research 124

Alchemer Mobile

NOVEMBER 10, 2022

To help you with this, we compiled a list of the top mobile in-app feedback tools of 2022. For example, using the Apptentive Apptimize Integration enables you to use Apptentive Surveys to ask customers who have seen a specific variant of a given experiment about their experience. Do you have the right tools to capture that voice?

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Intercom, Inc.

DECEMBER 21, 2021

Thank you all for listening over this past year – we hope you enjoy this episode and we’ll see you in 2022. Amanda Renteria , CEO for Code for America. Make sure you don’t miss any 2022 highlights by following Inside Intercom on iTunes , Spotify , or grabbing the RSS feed in your player of choice.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Intercom, Inc.

MARCH 10, 2022

Take our Resolution Bot for example, which can help speed up self-service by offering relevant answers based on what customers are typing – before they even hit the enter key. As we’ve said before, no software is an island. Plus, studies reveal that customers prefer to self-serve rather than speak to a support rep at all.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

The Product Coalition

DECEMBER 21, 2021

Source: designed by alconost.com Since 2004 Alconost has been providing professional audio, video, and text content localization services for games, apps, other software, and websites. So does that mean there’s already localization software on the market that uses machine translation? Recently, for example, the Nitro API was released.

Artificial Inteligence 125

Artificial Inteligence Analytic Tools Data Visualization Weak Development Team 125

Gainsight

APRIL 10, 2023

Customer Retention : According to Harvard Business Review’s 2022 Achieving Growth with Positive Product Experience report , 81% of the respondents strongly agree that a strong digital product experience positively impacts business growth. Learn how Experity automated and optimized their CS process. Register for our DCS Bootcamp.

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Research Software 59

Userpilot

DECEMBER 19, 2022

Consider the example below. It can be as simple as using a UI element like the one below to ask for a positive review on any platform of your choice. Modal asking for a customer review. Below is a list of some of the best onboarding software in the market. However, you can’t do much customization without coding.

Analytic Tools 95

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 95

Gainsight

JANUARY 20, 2023

Sabina Pons is Operating Partner at Growth Molecules and a 2022 Top 100 CS Strategist. For example, automated messages can share status of contract entitlements and product usage. The chart below highlights more specific examples of digital-led strategies that can help support customer expansion opportunities in your business.

Customer Experience 52

Customer Experience Strategy Customer Feedback Data Visualization 52

Gainsight

FEBRUARY 25, 2022

And then when the renewal is due, either Sales or Customer Success (depending on who owns the renewal cycle and how your org is structured ) secure that renewal, upsell, and cross-sell opportunity. . The Sales team goes out and gets you new customers and hopefully expands your current customers. Conclusion.

Marketing 52

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