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2022 Customer Service Quality Benchmark Report: A roundtable on support strategies for the year ahead

Intercom, Inc.

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. In this episode, we’ve invited our partners at Aircall and Klaus to discuss key takeaways from this year’s report, the challenges ahead, and trends for 2022 and beyond. Martin Kõiva , Founder & CEO of Klaus.

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How to Keep on top of Trends that Matter to Product Managers

Department of Product

How to Keep on top of Trends that Matter to Product Managers Decide when to care about trends and when to sit back and watch what happens next Trends and the product lifecycle Imagine your product strategy stayed exactly the same for the next 10 years. What would happen? It’s impossible for one person to do. And not all trends matter.

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Customer Success Platform- An In-Depth Comparison of The Best Tools To Use In 2022

Userpilot

Is your customer success platform up to scratch for 2022? Few customer success managers are also developers. A customer success platform designed for non-technical people will help your customer success teams be more efficient. #3 However, a lot of reviews cite the speed of the platform to load as a bit of a problem.

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Azure Virtual Desktops: Questions & Answers

eG Innovations

The survey was conducted between Feb-Mar 2022 and received more than 500+ responses; the full survey methodologies and results are available in a compact eBook format, available to download. The audience also shared some of their own technical experiences of real-world AVD usage. Also, what about management solutions like Nerdio?

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The Best Onboarding Software for SaaS Companies in 2022

Userpilot

By “activate,” I mean experiencing the value of the product in a first-hand, direct way, such as creating your first task on a task management tool. Onboarding software is also sometimes used by hiring managers to train new staff. So without further ado, here is our list of the best onboarding software for 2022.