Userpilot

JANUARY 20, 2022

So why should your onboarding be any different? A tooltip is a short section of text that’s attached to one product feature, as a way of explaining it to users. Common tooltip use cases include interactive walkthroughs , secondary onboarding , upsells and feature adoption. Hotspots or native tooltips.

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Onboarding KPIs Data Visualization Customer Experience User Friction 88

Userpilot

JUNE 29, 2022

Then how do you determine the best one for customer segmentation analysis to uncover product growth opportunities? This data enables product managers, customer success, and marketing teams to detect friction points and unravel product growth opportunities. How many customer segmentation tools are out there? Dozens, hundreds?

Analytic Tools 92

Analytic Tools Research Software Data Visualization Reporting Tools 92

Gainsight

AUGUST 19, 2022

Whatever it is, we’re pretty sure we beat it at Pulse 2022. . If you ask us, and the thousands of Pulse 2022 attendees, the experiment is working. . Day one started with Building a Customer Success Organization Through Business Transformation, featuring Erika Cowen, VP of Customer Success, F5. Director of Growth at OpenView.

Onboarding KPIs 52

Onboarding KPIs Education Customer Experience Product Research 52

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? On these terms, the best customer success platforms for onboarding are Userpilot , Pendo, and Chameleon. For product analytics, choose Heap, MixPanel, or Amplitude. Allow you to track and report on the metrics that matter most to your business.

Analytic Tools 91

Analytic Tools Feedback Software Reporting Tools Data Visualization 91

Userpilot

JANUARY 17, 2022

Net Promoter Score ( NPS ) is a survey based on a 0-10 scale made to gauge customer loyalty to a product or service. Adding a follow up qualitative question asking users to motivate their score choice makes NPS more than just a vanity metrics – it allows you to get insights into what drives customer loyalty. Register here.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Software Review 93

Userpilot

OCTOBER 18, 2021

To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. You can measure growth by using various metrics like pirate metrics. billion in 2022. Dave McClure’s Pirate Metrics.

Analytic Tools 86

Analytic Tools Feedback Software Research Software Onboarding KPIs 86

Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? It’s easy to get swept away by the plethora of vanity metrics out there. But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates. The higher the customer retention rates, the more customers are satisfied with your product, and vice versa.

Customer Experience 80

Customer Experience Customer Feedback User Testing Data Visualization 80

Userpilot

MARCH 10, 2022

In this article, we’ll look at the key retention metrics and what tactics you can use to improve retention. User retention is a metric that tells you how many users keep returning to your product over a given period. Onboarding gamification rewards customers for completing certain actions. So, let’s dive in!

Feedback Software 93

Feedback Software Analytic Tools Customer Experience Customer Feedback 93

Userpilot

FEBRUARY 18, 2022

If you’re creating a user onboarding flow for your SaaS company, you’ll want to look at website tour examples from other businesses before you start. We can learn from their mistakes, as well as follow the best practices they’ve established for teaching customers how to use their product. Types of UI patterns used in product tours.

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Software Review 52

The Product Coalition

MAY 31, 2022

Since 2020, fitness, productivity, messaging, telehealth, food, and banking mobile apps have worked overtime to remove as much friction from daily life as possible. could productivity keep up if everyone in the office worked from home? Making core features easily accessible. Being able to login to work from anywhere?

Analytic Tools 156

Analytic Tools Research Software Data Visualization Reporting Tools 156

Userpilot

NOVEMBER 30, 2022

What are the 7 laws of product GTM? How can product managers leverage them to orchestrate successful product launches ? These are some of the questions that Spencer Grover , Product Marketing Manager at Salesforce , answered in his recent presentation at Userpilot’s Product Drive 2022 conference.

Feedback Software 91

Feedback Software User Testing Data Visualization Onboarding KPIs 91

Userpilot

MARCH 10, 2022

In SaaS, NDR is one of the most important metrics for customer retention. Also known as net revenue retention, this metric helps you understand your revenue growth from existing customers within a given period. So, NDR helps you know whether your product or service is capable of meeting the needs of customers and engaging them.

Analytic Tools 95

Analytic Tools Onboarding KPIs Customer Feedback Customer Experience 95

Userpilot

JULY 24, 2023

Every new product launch is equal parts intimidating and exciting. As the market becomes increasingly saturated with similar SaaS products, your product launch can easily get lost in the noise. Therefore, you need a solid product launch plan to ensure your product isn’t among the 95% of new products that fail each year.

Product launches 82

Product launches User Testing Product Research ChatGPT 82

Userpilot

MARCH 7, 2022

Sadowski, the Founder, and CEO of Brand24, in one of our Product Heroes episodes. Watch all Product Heroes episodes here. Brand24 wasn’t the first brand monitoring tool in the market, but they were determined to stand out from the crowd with the best Product Experience. Challenge #1: Stand out with product experience.

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Analytic Tools Data Visualization Reporting Tools Technical Review 127

Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. o get the sponge mode on and dive in!

Analytic Tools 90

Analytic Tools Data Visualization Research Software Feedback Software 90

Gainsight

OCTOBER 7, 2022

That’s because when companies are looking to optimize the customer journey for conversion, renewal, and expansion, they achieve the best results when Customer Success and Product Development are working together. But Product typically has the hard data, derived from tracking customer actions in-product. .

Data Visualization 52

Data Visualization CTO Coach Onboarding KPIs Analytic Tools 52

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. Product Marketing tools that can add real value to your business do exist, but finding the right software in such a noisy environment can be challenging. Product Marketing Tools Overview. Ready to dive in?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

MARCH 23, 2022

Net Promoter Score (NPS) is a customer satisfaction metric measured on a 10-point scale. It’s obtained by asking customers how likely they are to recommend your product to others. Scores between 0 and 6 are detractors—people least likely to recommend your product. The 2022 NPS benchmark for SaaS is 41.

Product Research 87

Product Research Feedback Software Analytic Tools Research Software 87

Userpilot

OCTOBER 15, 2022

How to track customer experience metrics. There are three key metrics used to track customer experience: net promoter score (NPS), customer satisfaction score (CSAT), and customer effort score (CES). NPS tracks customer advocacy by measuring how likely users are to recommend your product to others. Let’s get started.

Customer Experience 91

Customer Experience B2B User Testing Customer Feedback 91

Userpilot

NOVEMBER 14, 2022

How can product managers use data to prioritize initiatives that really fuel growth? These are only a couple of the questions that Claudiu Murariu, the CEO and Co-Founder of InnerTrends , covered in his presentation at the 2022 Product Drive Summit. It’s a common practice to build features that customers request.

Data Visualization 52

Data Visualization Research Software User Testing Feedback Software 52

Userpilot

APRIL 6, 2022

Selling software isn’t the same as selling any other product/service, that’s why a SaaS marketing plan can be a valuable asset. Unlike the traditional marketing plans that focus on only attracting prospects, SaaS product marketing helps you stand out in the market and looks at every stage of the customer funnel.

Research Software 52

Research Software User Testing Onboarding KPIs Customer Experience 52

Lenny Rachitsky

NOVEMBER 28, 2023

Each week I tackle reader questions about building product, driving growth, and accelerating your career. The success (or failure) of freemium can be directly impacted by friction in onboarding. Adding onboarding friction can be good. The prevailing sentiment is that friction in onboarding is bad. When freemium can work.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Customer Feedback 52

UX Studio

MARCH 13, 2023

The human soul has always been an interesting topic for me and I was curious about what kind of products are available in the digital world for those dealing with mental health issues. What do you need to know about mental health awareness when designing a digital product, and why is it so important to understand its background?

Research Software 82

Research Software Feedback Software Reporting Tools Onboarding KPIs 82

Userpilot

JUNE 27, 2022

In short, developer marketing is more than just capturing the attention of software developers and getting them to use your product. Developer marketing is a set of strategies and tactics designed to connect, attract, and incentivize developers to adopt your product. Let’s get started! What is developer marketing?

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Weak Development Team Development Marketing User Testing 52

Gainsight

JULY 5, 2022

It’s about product-led growth. According to our 2022 Customer Success Index , companies are discovering that “CS responsibilities tie directly to business goals and revenue.” According to our 2022 Customer Success Index , companies are discovering that “CS responsibilities tie directly to business goals and revenue.”

Reporting Tools 59

Reporting Tools Analytic Tools Data Visualization Weak Development Team 59

Gainsight

JUNE 23, 2022

Right now, 2022, the Bessemer Venture Partners (BVP) Nasdaq Emerging Cloud Index is down nearly 40 percent from its peak. In-app communications to drive customer success from inside your product. Companies will want fewer vendors, so if you have a product suite, there is a chance to increase your “share of wallet.”

Customer Experience 52

Customer Experience Onboarding KPIs Customer Feedback Finance 52

Userpilot

JANUARY 17, 2022

When designing an onboarding system , it’s more efficient to look at the product onboarding best practices established by other businesses than it is to try to do it all alone. To help out with this here are some of the best practices you should keep in mind when building your user onboarding process.

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Research Software Feedback Software 97

Userpilot

NOVEMBER 6, 2023

The top metrics to measure customer growth rate. Five customer growth strategies to implement: Help users discover features relevant to them. Drive engagement and product adoption with product guides. Increase upsells with contextual upgrade in-app messages. How different metrics affect MRR.

Onboarding KPIs 80

Onboarding KPIs User Testing Feedback Software Analytic Tools 80

Gainsight

JULY 1, 2022

Increasing investments make it easier than ever to launch a new business, but the proliferation of new products in the market means it has never been more challenging to achieve growth. Make the product itself a key player in the customer lifecycle and experience. . At the center of this new philosophy is product-led growth (PLG).

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

APRIL 18, 2024

From learning about the product to a desired action, like a purchase. Examples: SEO product-led content or email marketing. A free trial is a chance for potential customers to experience product value. In SaaS, getting users to value quickly matters a lot, so invest in onboarding and self-service support.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Marketing 85

Userpilot

FEBRUARY 9, 2023

If you’ve been in the product and SaaS space for a bit, there’s no way you haven’t heard the term product-led growth strategy. We also explore its benefits and different ways product managers can approach it. Finally, we look at some excellent examples of its implementation for SaaS onboarding and relevant metrics.

Onboarding KPIs 94

Onboarding KPIs Embedded Analytics Data Visualization Analytic Tools 94

Intercom, Inc.

MAY 17, 2022

A couple of weeks ago, I spoke about the future of engagement at AdWorld 2022. In 2022, we can no longer separate digital and physical business. Atomized media: There are more channels than ever, and brands are scrambling to tailor their message to suit each one. The message is the medium. The message is the medium.

Marketing 129

Marketing Customer Communications User Testing Onboarding KPIs 129

Userpilot

JULY 22, 2023

Both these metrics are crucial for getting product growth insights into the financial health and sustainability of your SaaS business. The LTV:CAC ratio evaluates the financial health and efficiency of your product marketing and customer acquisition efforts. Your CAC for 2022 would thus be = $100,000/1,200 = $83.33.

Customer Experience 69

Customer Experience Customer Feedback User Testing Onboarding KPIs 69

Userpilot

AUGUST 24, 2022

SaaS marketing automation tools can be used for lead generation, content distribution, new user onboarding, customer segmentation , etc. Userpilot helps product teams create effective onboarding and personalized in-app experiences to get their users to the “aha!” Slack is a communication tool that offers real-time messaging.

Analytic Tools 94

Analytic Tools Feedback Software Research Software Reporting Tools 94

Userpilot

NOVEMBER 24, 2023

Curious about how you can use UserIQ to grow your product ? What are its best features and are there any drawbacks you should be aware of before investing in it? We answer these questions in this article and dive deep into the use cases and features that UserIQ offers, its pros and cons along with its pricing.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Intercom, Inc.

DECEMBER 18, 2018

Plain and simple, email marketing is the tactic of sending marketing messages via email. Recommendations for similar products. Onboarding tips for a new app. Researchers predict that by 2022, each user will have close to two email accounts, as more people get a work-only email address. An onboarding email series.

User Testing 150

User Testing Analytic Tools Customer Experience Research Software 150