14 NPS Survey Best Practices For SaaS: How to Leverage NPS Surveys
Userpilot
MARCH 23, 2022
Net Promoter Score (NPS) is a customer satisfaction metric measured on a 10-point scale. It’s obtained by asking customers how likely they are to recommend your product to others. Scores between 0 and 6 are detractors—people least likely to recommend your product. The 2022 NPS benchmark for SaaS is 41.
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