Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. Incorporating videos into in-app experiences is an engaging way to educate users.

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Userpilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. What is a SaaS business model?

Research Software 98

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Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! Zendesk communicates with external apps via API, so creating integrations is easy. How many apps does Zendesk have?

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Userpilot

FEBRUARY 6, 2023

If you are wondering how actionable analytics can help you boost product growth in 2023, this post is for you! In this article, we cover everything about different types of actionable analytics, how to collect those actionable insights and the best tools you can use to harness the analytical data.

Data Visualization 98

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Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights.

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Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? Plenty of AI copywriting tools are in the market (and by the time I finish writing this article, there will probably be more) and each of them could be a good choice depending on your needs or budget. Let’s dive in!

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Department of Product

OCTOBER 26, 2023

, Discord is expanding its new monetization strategy, making its app hub available to users in Europe and the UK. Discord’s senior product manager, Mason Sciotti, says the company has known how valuable its open API has been since its inception, and the app store is a natural extension of that.

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Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Analytic Tools 91

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 91

Userpilot

JULY 4, 2023

Are you in need of credible Typeform alternatives for your SaaS website? Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. Let’s begin!

Data Visualization 84

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Userpilot

OCTOBER 30, 2022

How can you leverage customer analytics to drive product growth in your SaaS business? In this article, we’ll discuss the 6 different types of customer analytics and how you can collect data for each of them. There are four categories of customer analytics: descriptive, diagnostic, prescriptive, and predictive.

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Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs).

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Userpilot

AUGUST 29, 2023

Product management is equal parts art and science – and it’s vital to the success of your SaaS. Value vs. effort mapping is a common tool used by many PMs. It’s a tool that outlines the vision, direction, and priorities of a product over time. Book a demo to see it in action. What is product management?

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Userpilot

JANUARY 8, 2024

This article shows you how. In-app strategies for converting free or trial users to paying customers. This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. Begin by promoting your paid ads on social media platforms and search engines.

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Product Talk

DECEMBER 13, 2023

We often hear from people that building an opportunity solution tree is hard work. And perhaps one of the most challenging parts of building opportunity solution trees is defining the outcome that you put at the top. A Brief Introduction to Thomas’s Work: What Is Intelligence Analytics and the Dark Web?

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Userpilot

NOVEMBER 19, 2023

It’s much easier to sell to existing customers than to win over strangers, but how exactly do you cross-sell to SaaS users? This article answers your questions with proven cross-selling strategies and examples from top SaaS companies. Use contextual automated in-app messages to cross-sell to engaged users.

Analytic Tools 88

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Alchemer Mobile

AUGUST 31, 2023

Many businesses find mobile apps an essential component of their marketing and retention strategy. In an era where smartphones have become an extension of our lives, businesses that harness the potential of mobile apps are not only staying relevant but also gaining a competitive edge. Does your business not have a mobile application?

Feedback Software 113

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Userpilot

OCTOBER 24, 2023

In this article, we’ll explain what a good conversion path is, what the underlying analytics of an effective conversion path look like, describe some common conversion paths, and ultimately why they matter. You can use an assisted conversions report in Google Analytics to figure out which of your conversion paths (i.e.

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Userpilot

SEPTEMBER 29, 2023

How do you conduct it to optimize the customer journey, and which analytics tools can you use? These are the key questions that we tackle in the article, so if you’re after the answers, fasten the seatbelts, and let’s get right into it! What is funnel analysis? What benefits does it bring to product teams?

Data Visualization 101

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Userpilot

FEBRUARY 4, 2023

Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? In this article, we cover everything you need to know about growth analytics: How to perform a growth analysis using an easy five-step process. What are growth analytics?

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Gainsight

JANUARY 6, 2023

As the business world prepares to weather this year’s economic headwinds, savvy SaaS organizations are doing more than battening down the hatches. You’ll learn everything from utilizing product analytics and product adoption strategies to career advice for product management professionals. Product Analytics.

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Userpilot

OCTOBER 27, 2023

That’s the key focus of this article. We also look at the pros and cons of using Mixpanel cohort reports and the reasons you may want to consider an alternative product analytics tool for this job! Mixpanel is one of the most intuitive analytics tools but it can still be overwhelming for non-tech users.

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Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Pendo is a digital adoption platform (DAP). Who can use the Pendo app?

Data Visualization 92

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Userpilot

JANUARY 12, 2023

That is why this article will give you guidelines for defining engaged users and strategies for your company and increasing your engagement rates. You’ll also learn how to calculate user engagement for your SaaS. How to improve user engagement in SaaS: Use live demos to showcase your product. Offer self-service options.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

JANUARY 23, 2023

In this article, we cover: What real-time personalization is and why it’s beneficial for SaaS. To implement real-time personalization in your SaaS, start by collecting customer data from multiple sources using surveys and customer analytics tools. User behavior analytics dashboard in Userpilot.

Customer Experience 98

Customer Experience Analytic Tools Feedback Software Data Visualization 98

Usersnap

JUNE 27, 2023

In this article, we’ll unveil the secrets of beta testing and unveil game-changing strategies to redefine your approach to product launches. Moreover, we’ll introduce you to the powerhouse tool, Usersnap, designed to streamline and elevate your beta testing process to new heights.

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eG Innovations

MARCH 14, 2023

These articles covered detecting cloud outages long before Microsoft confirmed them and provided details of symptoms we saw. You can read these articles about a September 2022 outage and another in January 2023. Multiple Mail Servers – Alerting about potential and current problems is an important function of a monitoring tool.

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Analytic Tools Data Visualization Enterprise Customer Experience 52

Userpilot

SEPTEMBER 15, 2023

These are some of the questions that this article tackles, so if you’re after the answers, you’re in the right place! Preference testing helps teams design user-friendly and intuitive UIs, websites, and apps that satisfy user needs. If possible, use AI tools to organize and analyze the qualitative insights.

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User Testing Product Research Data Visualization Feedback Software 91

The Product Coalition

DECEMBER 23, 2022

This is justified with the idea that PMs aren’t just “PMs” in such smaller teams — they’re a bit of everything (even software development if the skills are there). One scenario he’s focusing on in the coming quarter is refactoring the current system of Ads and then building a pipeline for a frontend feature which would come next year.

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Analytic Tools Reporting Tools Feedback Software Product Management 117

eG Innovations

MARCH 2, 2023

A few months ago, I wrote an article about a serious outage of Azure and how eG Enterprise enabled us and our customers to understand the issue long before Microsoft had confirmed the issue and updated their service status pages. The article, Synthetic Monitoring of Microsoft Azure DaaS (Desktop as a Service) may be of interest.

Analytic Tools 52

Analytic Tools Data Visualization Software Review Systems Review 52

Userpilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. In this article, we dived into 13 important adoption metrics to measure. What is product adoption?

Onboarding KPIs 92

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Gainsight

SEPTEMBER 26, 2023

For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. Digital customer education refers to using a learning management system (LMS) and a digital customer academy to increase the reach, impact, and efficiency of training.

Education 52

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UX Planet

FEBRUARY 22, 2024

Sometimes, reading a heartfelt “This app helps me stay connected to my family!” Designers can cleverly orchestrate entire journeys through websites or apps, leading us through paths designed to optimize metrics, not empower our free choices. Propose tools like design systems and advocate for user-focused product roadmapping.

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Userpilot

DECEMBER 12, 2023

Look no further as this is exactly what this article covers! Next, plot the UX initiatives on the roadmap using a project management or roadmapping tool like Asana or Roadmunk. It serves as a visual guide that describes what a product or solution will look like from the user’s perspective. Let’s dive in! UX roadmap.

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Product Talk

SEPTEMBER 20, 2023

The opportunity solution tree helps visualize all the work that goes into continuous discovery. And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them.

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Gainsight

APRIL 12, 2023

This article was originally published on SaaStr “I never make the same mistake twice. In February 2023, I hit my 10-year anniversary (or “Gainaversary,” as we say) of running Gainsight. But I should have looked more carefully at leading indicators and had a clear system to evaluate if we were on track or not.

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Analytic Tools Feedback Software Customer Experience Enterprise 52

Product Talk

NOVEMBER 8, 2023

I’ve designed my business to allow plenty of time for reading books, articles, interviews, etc. Teresa: Product managers, designers, software engineers, user researchers… feel free to add your favorite title. If you are not reading this article in your feed reader, then the site is guilty of copyright infringement.

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Userpilot

JULY 14, 2023

What is a product analytics framework and why is it important? These are only two of the many questions this article tackles. We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Book the demo to find out more.

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