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Product Briefing – October 26, 2023

Department of Product

Meanwhile, quarterly earnings season kicked off this week and major tech companies reported their latest performance. Product highlights worth noting include its Intelligent Cloud segment which includes GitHub and Azure which increased 19% to $23 billion and Microsoft 365 subscribers, up 10% to 76.7 The company boasts 7.3

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How to Use AI to Improve The Customer Experience in SaaS

Userpilot

TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers. AI and machine learning can help boost customer retention , provide quick responses via chatbots , and drive self-service. Want faster and improved content for your SaaS?

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Product Trends 2023 – AI, AI &…driving more value. Top product experts share their opinions.

Userpilot

Which Product Trends will take 2023 by storm? After the overnight success of Chat OpenAI, it’s no wonder predictions related to using AI and machine learning to increase our understanding of user behavior , greater automation of low-level tasks , and GPT-4 dominate Product Managers’ and Marketers’ projections for the upcoming year.

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2022 on Inside Intercom

Intercom, Inc.

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. Keen to get ahead of the competition in 2023? How do we feel about being called ‘women in tech’?

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The Ultimate Conversation Design Course Guide

UX Planet

December 2023 Edition I can’t believe it’s taken me this long to write this post. This was originally supposed to be titled, “The 2023 guide to conversation design courses,” but here we are, mid-December and I only now summoned up the courage to jot down my thoughts on this massively intimidating subject. as of the last month of 2023.

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Best 19+2 Website Annotation Tools (2023)

Usersnap

In this article will review the best tools in 2023 based on their features, usability, pricing, and customer reviews. Main Pros: Pinpoint accurate feedback User-friendly for non-tech stakeholders Comprehensive bug reporting Main Cons: No free version Can be pricier than some competitors 6. Let’s dive in!

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Is M365 Down? – Proactive Alerting for Microsoft Azure Outages

eG Innovations

Recently another very significant outage occurred between 07:05 UTC and 09:45 UTC on 25th January 2023, manifesting as network latency and/or timeouts when attempting to connect to Azure resources in Public Azure regions, as well as other Microsoft services including M365 and Power BI.