Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

Data Visualization 98

Data Visualization Analytic Tools Research Software Customer Experience 98

Modus Create

FEBRUARY 5, 2024

But 2023 felt different. Businesses and governments are scrambling to understand the implications of this technology, now at the fingertips of everyday consumers. According to a Forbes Advisor survey, 64% of businesses believe that artificial intelligence will help increase their overall productivity.

Data Visualization 64

Data Visualization Research Software Analytic Tools Customer Experience 64

The Product Cafe

APRIL 26, 2023

I come in many shapes and sizes, and I'm essential for discovering what the customer desires. trillion in 2023, businesses are in a frenzy to grab our attention and drive us toward their products. Marketers can use this opportunity to connect with consumers by tailoring content to their current needs and interests.

Product Research 52

Product Research Artificial Inteligence Feedback Software Data Visualization 52

Gainsight

OCTOBER 4, 2023

Users have an expectation in today’s Customer Success Management Platform market that their vendor will have gen AI built into their platform in a meaningful way, but many vendors simply lack maturity with AI. Horizon AI is Gainsight’s integrated artificial intelligence. Enter Horizon AI. What’s Horizon AI?

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Engineering 52

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Department of Product

NOVEMBER 2, 2023

Other products worth checking out this week include a new customer support startup called Plain. Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. But many customers are dissatisfied with service bots.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

Modus Create

JUNE 20, 2023

These trends are based on feedback from our projects with several global 2000 enterprises and reinforced by a prominent uptick in Google Trends (which tracks what people search for over a period of time). Here’s what’s capturing the attention of global enterprises in 2023. billion in value. Well, the future has finally arrived.

Feedback Software 98

Feedback Software Reporting Tools Development Technical Review 98

Business of Software Conference

OCTOBER 11, 2023

Notes from the Sigmacorns at BoS USA 2023. Why these questions should be asked Feedback, performance, and competitor relations Feelings (pride or jealousy) about own company and others Relevance of important values and aspirations Exact choices: Extract the choices that your company makes as attributes What does the company do?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Usersnap

JUNE 15, 2023

The 8 stages of a product management process to smash your goals in 2023 and further. Having a well-thought-out product management process can help you build a high-impact product roadmap, smartly collect customer feedback, know which initiatives or requests to prioritize, get executive buy-ins, etc. Gathering customer feedback.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

Department of Product

OCTOBER 19, 2023

Meanwhile, if you’re looking to test product ideas but are struggling to recruit participants, a new startup has you covered. Synthetic Humans is designed for product teams to conduct market research and takes LLMs to the next level by allowing AI bots to chat to each other. and elevate your customer engagement.

Research Software 52

Research Software Analytic Tools Data Visualization Feedback Software 52

The Product Coalition

JUNE 18, 2023

With the latest popularity of ChatGPT, I assume all enterprises and governments will use AI in the next five years. 1 Fake AI — Deception and Phishing : Fraudsters can use AI techniques to emulate human behavior, such as producing content, interacting with users, and manipulating people. We are already aware of these issues.

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