Product Talk

FEBRUARY 14, 2024

Meet the Continuous Discovery Champion, Tali Melchior Tali Melchior is the Director of Product Management at Texthelp , an inclusive technology company that specializes in tools that help people in education or in the workplace read, write, and research with confidence. One was focused on retention of existing customers.

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Department of Product

OCTOBER 5, 2023

Speaking of which, Microsoft has revealed it is developing a new feature for Outlook that will allow users to keep track of any meetings they can’t attend in person. Customers in the test group are invited to swipe in at a participating restaurant to earn credit rewards that can be used for future orders.

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UX Planet

JANUARY 12, 2024

OpenAI recently released a long-awaited store for GPTs. Now, ChatGPT Plus subscribers can access a collection of GPTs created by different users. It’s unclear why Dall-e, Writing, Productivity, Research & Analysis are selected as the top-level categories. Categories at GPT Store. The GPT failed to do it.

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Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

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Userpilot

DECEMBER 18, 2022

Which Product Trends will take 2023 by storm? After the overnight success of Chat OpenAI, it’s no wonder predictions related to using AI and machine learning to increase our understanding of user behavior , greater automation of low-level tasks , and GPT-4 dominate Product Managers’ and Marketers’ projections for the upcoming year.

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UX Planet

DECEMBER 12, 2023

Photo by Rolf van Root on Unsplash The rise of generative AI in 2023 has been prominent, with significant progression in tools like OpenAI’s ChatGPT and Google’s Bard. Research problem space Photo by Markus Winkler on Unsplash The very first step that UX designers engage themselves in is understanding the problem space.

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Modus Create

FEBRUARY 5, 2024

But 2023 felt different. Businesses and governments are scrambling to understand the implications of this technology, now at the fingertips of everyday consumers. According to our research, only 22% of large enterprises (10,000+ employees) cite Generative AI and/or ML algorithms as a focus for 2024.

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Userpilot

APRIL 24, 2024

In 2023, over 26% of investments in American startups were directed toward AI-related companies. From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. About 73% of U.S. This includes the SaaS industry too.

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Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

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Andrew Chen

JANUARY 3, 2024

First, I did not write much in 2023 (I was busy!!) but am proud of what I published… Blog posts from 2023 How to design a referral program. A lot of companies are dealing with reduced spending on marketing and growth, and many of their users/customers are less likely these days to engage with products.

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The Product Coalition

DECEMBER 10, 2023

ChatGPT is so powerful since it prevents us from having to start thinking about things ourselves. Existing customers? For example, marketing, finance, sales, customer success, and the CEO each have their own worldview based on what they see and what they can’t see from where they stand. Remember ChatGPT and the editing exercise?

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The Product Cafe

APRIL 26, 2023

I come in many shapes and sizes, and I'm essential for discovering what the customer desires. trillion in 2023, businesses are in a frenzy to grab our attention and drive us toward their products. Marketers can use this opportunity to connect with consumers by tailoring content to their current needs and interests.

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Gainsight

OCTOBER 4, 2023

Users have an expectation in today’s Customer Success Management Platform market that their vendor will have gen AI built into their platform in a meaningful way, but many vendors simply lack maturity with AI. Our early investment in AI-powered solutions led to features including: Sally , our first bot to assist customers.

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Business of Software Conference

DECEMBER 15, 2022

We’ve been playing around with AI and we asked ChatGPT to, ‘Write a SaaS Newsletter With AI’ I predict 2023 will be the year AI becomes mainstream. Some of the highlights include: A new and improved user interface that makes it easier than ever to use our software. Enhanced performance and reliability.

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Department of Product

NOVEMBER 2, 2023

Other products worth checking out this week include a new customer support startup called Plain. Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. But many customers are dissatisfied with service bots.

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Product Talk

JANUARY 10, 2024

Image created by ChatGPT 4 using DALL-E 2 Happy New Year! You might remember that at the start of 2023 , I announced that I wasn’t setting any goals for the year. As 2023 wound down, I started to reflect on the year and to also look forward to 2024. I was disappointed that 2023 didn’t turn out as planned.

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Product Talk

SEPTEMBER 6, 2023

I think there’s a whole bunch of stuff around trends, where we’re now saying, “If we’re going to make good decisions about what to build, let’s include the customer in the process. Let’s have feedback loops. Let’s test our assumptions. Why do you need to talk to a customer?

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Business of Software Conference

OCTOBER 11, 2023

Notes from the Sigmacorns at BoS USA 2023. Why these questions should be asked Feedback, performance, and competitor relations Feelings (pride or jealousy) about own company and others Relevance of important values and aspirations Exact choices: Extract the choices that your company makes as attributes What does the company do?

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Modus Create

JUNE 20, 2023

These trends are based on feedback from our projects with several global 2000 enterprises and reinforced by a prominent uptick in Google Trends (which tracks what people search for over a period of time). Here’s what’s capturing the attention of global enterprises in 2023. billion in value. Well, the future has finally arrived.

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Lenny Rachitsky

DECEMBER 12, 2023

I want to grow my product Growth strategy The Racecar Growth Framework Choosing your north-star metric 🎖️ Winning at SEO (plus podcast ) 🎖️ Winning at content-driven growth Picking a wedge Come up with growth ideas Growth ideas Generating buzz Optimize funnels Improving retention Improving conversion Increasing virality (..)

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Usersnap

JUNE 15, 2023

The 8 stages of a product management process to smash your goals in 2023 and further. Having a well-thought-out product management process can help you build a high-impact product roadmap, smartly collect customer feedback, know which initiatives or requests to prioritize, get executive buy-ins, etc. Gathering customer feedback.

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Userpilot

AUGUST 15, 2023

A product launch plan provides structure to your launch, enabling you to prioritize resources, prepare for every possibility, and reach potential customers. Your launch plan should contain the following: Detailed market research and competitive analysis that examines the current market state and identifies the needs of your target user.

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The Product Coalition

MAY 20, 2023

As parents, we want to be present and engaged in our children’s lives, and that can be challenging when we are consumed by the mental load of managing a renovation project. Customer feedback, as well as code maintenance and improvements, are constant tasks, which can take a toll on team members who are already spread thin.

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Product Talk

APRIL 19, 2023

Whether you’re trying to keep track of everything you learn about your customers during continuous discovery , keep tabs on the latest thought leadership and learnings from others in the industry, or keep on top of all the newest products on the market, you can quickly get overwhelmed. The world of digital products is evolving quickly.

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Department of Product

OCTOBER 19, 2023

Meanwhile, if you’re looking to test product ideas but are struggling to recruit participants, a new startup has you covered. Synthetic Humans is designed for product teams to conduct market research and takes LLMs to the next level by allowing AI bots to chat to each other. and elevate your customer engagement.

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The Product Coalition

JUNE 18, 2023

With the latest popularity of ChatGPT, I assume all enterprises and governments will use AI in the next five years. 1 Fake AI — Deception and Phishing : Fraudsters can use AI techniques to emulate human behavior, such as producing content, interacting with users, and manipulating people. We are already aware of these issues.

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