Gainsight

NOVEMBER 15, 2023

Pulse Europe 2023 opened today at Passenger Terminal Amsterdam, on a tone of embracing each other as humans first, while taking our work to the next level through digital scale tactics powered by generative AI, customer education, self-service, and community. Customer Cheat Sheet (Available now!) Survey Takeaway (Available now!)

Analytic Tools 52

Analytic Tools Customer Communications Customer Experience Data Visualization 52

Lenny Rachitsky

DECEMBER 12, 2023

The best is yet to come. 🎖️ The Best of Lenny’s Newsletter 1.

User Testing 80

User Testing B2C Product Research B2B 80

Product Talk

SEPTEMBER 20, 2023

David Krell is the VP of Product at Going (formerly known as Scott’s Cheap Flights), a B2C SaaS company that helps members save between 40–90% off airfare. The roadmap feature also allows you to chart solutions and opportunities on a Now Next Later roadmap. Click the image to see a larger version.

Data Visualization 254

Data Visualization Analytic Tools Research Software Product Research 254

Department of Product

JANUARY 17, 2023

Clearly, this isn’t applicable for all products, but it’s an interesting development in the B2C space. That is, maximising the potential price a specific segment of your audience might pay, without negatively impacting the overall experience for all users. API-driven model API product management is still in its relative infancy.

Reporting Tools 52

Reporting Tools User Testing Customer Experience Product Research 52

Intercom, Inc.

MARCH 28, 2022

Whether B2C or B2B, all businesses must now deliver digital experiences that are easy to use, delightful, and personal. They predict that by 2023, 75% of organizations will have comprehensive DX implementation roadmaps, compared to only 27% in 2020. Second, expectations are rising for consumer-grade experiences.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

The Product Coalition

DECEMBER 31, 2023

Whether your product is B2B or B2C, it’s people who buy it, and these people need to go through a certain journey to be able to say yes (and get others to agree if you are B2B). Identifying Bottlenecks I write here a lot about the pirates’ metrics framework.

User Testing 100

User Testing Workshop B2B Leadership 100

Product Talk

MAY 10, 2023

In the time that I’d been with the company over the previous number of years, we had iterated on how to do product roadmap discussions as our company grew from 5 when I started to 40, 50, 60 people and growing the engineering team and trying out different ways to have the “What do we work on next? Where did it go from there?

Product Research 130

Product Research User Testing Feedback Software Research Software 130