How to Scale Customer Success with Digital Customer Education
Gainsight
SEPTEMBER 26, 2023
For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. According to Precursive’s Customer Onboarding Benchmark Report , 74% of enterprise organizations have a customer onboarding team. Certifications. Companies know onboarding is important.
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