Product Talk

DECEMBER 13, 2023

They started with a simple customer satisfaction rating, asking people to rate how helpful the tool was. They also tracked what Thomas refers to as “blunt measures”—things like the numbers of users logging in or not. Thomas shared a few screenshots from his dashboard to help illustrate his learnings.

Data Visualization 247

Data Visualization Analytic Tools Reporting Tools Technical Review 247

Userpilot

FEBRUARY 6, 2023

If you are wondering how actionable analytics can help you boost product growth in 2023, this post is for you! It’s especially helpful for marketing and sales campaigns. For example, after surveying customers, you may find that the customer satisfaction score for a specific feature is low.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

JANUARY 23, 2023

For example, here’s a welcome survey that’s triggered during onboarding to ask users what they want to achieve with the product. There are a few types of surveys you can use to gather feedback – customer effort score (CES) surveys, customer satisfaction (CSAT) surveys, and net promoter score (NPS) surveys.

Customer Experience 98

Customer Experience Analytic Tools Feedback Software Data Visualization 98

Userpilot

OCTOBER 30, 2022

Customer analytics is the systematic process of collecting customer data and analyzing them to make well-informed decisions. Analyzing customer data lets you understand user behavior, develop customer-focused marketing practices, and increase customer lifetime value. Customer Satisfaction Survey.

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Feedback Software 98

Gainsight

SEPTEMBER 25, 2023

As such, Customer Success (CS) has grown to rely on mission-critical platforms that serve as a single source of truth for customer data. The Gartner® Market Guide to Customer Success Platforms provides valuable insights into the evolving trends and themes shaping this dynamic landscape. Here are our top three takeaways.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Research Software 52

Userpilot

MAY 8, 2023

What are the main customer onboarding trends to watch out for in 2023? Userpilot’s State of SaaS Onboarding 2023 has just landed and we’re sharing the key insights. TL;DR Users interact with the product across different channels, so make sure to provide consistent experiences and messaging at all touchpoints.

Feedback Software 97

Feedback Software Analytic Tools Customer Feedback Data Visualization 97

Userpilot

MARCH 29, 2023

Which are the best Userflow alternatives in 2023? If you’re after the answer to this question, here’s our in-depth comparison of 4 different user onboarding platforms : Userpilot Appcues UserGuiding Chameleon Let’s check out which of them offers the best features for your use case and the most competitive pricing plans!

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

SEPTEMBER 21, 2023

And a compressed version showing the top paths users take: Userpilot will release path analysis in Q4 of 2023. How to use customer behavior trends to improve adoption Dig into product usage trends and understand how users are interacting with your tool. New experiments feature launching in Q4 2023.

Data Visualization 105

Data Visualization Analytic Tools User Testing Feedback Software 105

Userpilot

SEPTEMBER 7, 2023

TL;DR Analyzing survey data can help you identify patterns, get ahead of issues, and make data-driven decisions moving forward to reduce churn while improving customer satisfaction. Finding out why a user is likely or unlikely to recommend your products to others is just as important as finding out how likely they are to do so.

Analytic Tools 103

Analytic Tools Data Visualization Feedback Software Product Research 103

Usersnap

JANUARY 20, 2023

Informational self-service tools allow customers to handle customer support inquiries independently. Common examples include Frequently Asked Questions (FAQs), user guides, or technical documentation. They simplify customer interactions and increase customer satisfaction.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

JULY 31, 2023

The relevant features include: Management dashboards. In short, the feature analyzes user behavior and predicts what they might do next. For example, it could warn you about potential user churn so that you can re-engage the at-risk users in time. All the data can be visualized in custom reports and dashboards.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. One metric that has become increasingly popular in measuring customer loyalty and satisfaction is the Net Promoter Score (NPS). The average NPS score for SaaS companies in 2023 is 31-50 according to Fullview.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

JULY 14, 2023

Implementing a product analytics framework enables data-driven decision-making, leading to higher customer satisfaction, loyalty, and retention. Segment analysis helps identify patterns in the behaviors of distinct user groups, enabling targeted marketing strategies and personalized experiences.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Research Software 96

Userpilot

MAY 8, 2024

Implement customer feedback promptly and keep customers in the loop. Educate customers with resources in multiple formats like blogs, webinars , or videos. Localize product experiences for different markets to increase inclusivity and usability. What are the different types of customer needs? Brand24 dashboard.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

MARCH 14, 2024

Customer segmentation – so you can segment your customers based on their tendency to churn, behavior, preferences, allowing for personalized outreach and focused initiatives for each group. This functionality will be available in Q4 of 2023. for addressing potential churn. for addressing potential churn.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

DECEMBER 10, 2023

Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Automated data capture – Heap’s Autocapture feature lets you automatically track user actions, such as clicks, swipes, page views, and form submissions.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MARCH 14, 2024

TL;DR Heap is a good choice for churn analytics and it comes with features such as user segmentation analysis, behavioral analytics, user journey mapping, and cohort analysis. Heap is one of the most sophisticated product analytics tools available in the market. Any user segments you’ve defined earlier will be available here.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Technical Review 52

Userpilot

MARCH 11, 2024

Customer segmentation – so you can segment your customers based on their tendency to churn, behavior, preferences, allowing for personalized outreach and focused initiatives for each group. Data association : Each data point corresponds to a unique user ID, connecting events like sign-ups, cart additions, and interactions.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

DECEMBER 12, 2023

Pendo for retention analytics Retention analysis is a crucial part of understanding the reasons why customers abandon your product so you can prevent further losses. Pendo has cohort dashboards, cross-app analytics, and retention reports that can help you get ahead of churn before it happens.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

DECEMBER 10, 2023

Here are the Pendo features you can use to conduct churn analysis : Cohort Retention : Pendo’s retention dashboard shows you the percentage of users retained on a monthly basis for each cohort. Data Lag : Pendo’s analytics dashboards only update once per hour.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

DECEMBER 12, 2023

Pendo for retention analytics Retention analysis is a crucial part of understanding the reasons why customers abandon your product so you can prevent further losses. Pendo has cohort dashboards, cross-app analytics, and retention reports that can help you get ahead of churn before it happens.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

DECEMBER 10, 2023

Here are the Pendo features you can use to conduct churn analysis : Cohort Retention : Pendo’s retention dashboard shows you the percentage of users retained on a monthly basis for each cohort. Data Lag : Pendo’s analytics dashboards only update once per hour.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MARCH 1, 2023

Is Pendo or Whatfix the best tool for customer feedback? With so many user feedback tools available on the market today, it can be challenging to pick the right one for your needs. Collecting and analyzing customer feedback is crucial for businesses that want to enhance the product experience and improve customer satisfaction.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 23, 2023

The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc You should also get customization capabilities so that the surveys you create match your interface and don’t look odd.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 1, 2023

The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc You should also get customization capabilities so that the surveys you create match your interface and don’t look odd.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 15, 2023

In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost while increasing customer satisfaction. Users just get access to help, when they need it. Pendo is a robust product adoption platform with user engagement features, impressive analytics, and in-app feedback.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MARCH 15, 2023

In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost, while increasing customer satisfaction. Users just get access to help, when they need it. Pendo is a robust product adoption platform with user engagement features, impressive analytics and in-app feedback.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

FEBRUARY 21, 2023

No-code growth allows SaaS companies to massively reduce their CAC , operational costs, customer support, and success costs while boosting customer satisfaction. in order to achieve higher conversion rates, user activation rates – and in the long run – drive retention.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

FEBRUARY 21, 2023

The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc You should also get customization capabilities so that the surveys you create match your UI and don’t look odd.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

No-code growth allows SaaS companies to massively reduce their CAC , operational costs, customer support, and success costs while boosting customer satisfaction. in order to achieve higher conversion rates, user activation rates – and in the long run – drive retention.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

OCTOBER 27, 2022

As of now, the best customer feedback tools in the SaaS market are Userpilot, Appcues, Userguiding, Pendo, and Chameleon. The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52

Userpilot

OCTOBER 27, 2022

To provide a stellar customer experience and save time on repetitive tasks, you need to invest in a customer experience management tool. The best 5 customer experience management tools in the SaaS market are Userpilot, Appcues, Userguiding, Pendo, and Chameleon. What is customer experience management?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

FEBRUARY 21, 2023

The disadvantage of using Pendo for collecting user feedback is that the insights cannot be used to personalize the experience. You cannot segment users based on NPS scores or specific responses in your polls, for example. As of Q3 2023, Userpilot will have the same analytics features, with more robust functionality).

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

OCTOBER 25, 2022

In-app help – build a resource center offering self-service support to your users, customize it with your branding, and select from a range of help options to boost user satisfaction (i.e. Experimentation – built-in A/B testing for flows lets you explore and quickly iterate based on direct user behavior. .

Analytic Tools 94

Analytic Tools Feedback Software Research Software Data Visualization 94

Userpilot

FEBRUARY 21, 2023

No-code growth allows SaaS companies to massively reduce their CAC , operational costs, customer support, and success costs while boosting customer satisfaction. Everything needs to be built into the dashboard. By giving your product managers and marketers no-code tools, you can generate more no-code growth.

Analytic Tools 52

Analytic Tools Software Review Feedback Software Data Visualization 52