Userpilot

JULY 31, 2023

Crisp is a standout choice for managing customer support tickets , featuring a website chat widget and live translation. Front is a strong contender as an email marketing automation substitute, providing collaborative inboxes and multichannel communication. Limited customization.

Analytic Tools 82

Analytic Tools Feedback Software Reporting Tools Data Visualization 82

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? Thanks to them, you can track user satisfaction levels over time and identify ways to improve the onboarding process or the product itself. Maybe something completely else?

Analytic Tools 94

Analytic Tools Feedback Software Reporting Tools Data Visualization 94

The Product Coalition

FEBRUARY 25, 2024

From its humble beginnings as a DVD rental service to its current status as a global streaming powerhouse, Netflix’s evolution has been marked by relentless innovation and strategic adaptation to changing market dynamics. The company also leveraged data analytics to personalize recommendations and improve the user experience.

Analytic Tools 101

Analytic Tools Entertainment Customer Experience Data Visualization 101

The Product Coalition

OCTOBER 30, 2023

Here is an example: Objective: Increase customer satisfaction by 10%. Key Results: Reduce the number of customer complaints by 50%. Increase the number of positive customer reviews by 20%. Increase the customer satisfaction score on our website by 3 points. Your segment revenue is $10 million.

Roadmap 116

Roadmap Feedback Software Onboarding KPIs User Testing 116

Userpilot

DECEMBER 12, 2023

Increases user loyalty and satisfaction A well-crafted UX roadmap can significantly enhance user satisfaction and brand loyalty. That’s because it prioritizes the team’s effort to address the most pressing user pain points and usability issues. How about the customers? North Star checklist.

Roadmap 92

Roadmap Customer Experience UX Product Research 92

Userpilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Pendo Roadmaps.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Reporting Tools 81

Usersnap

JUNE 27, 2023

Marketers can utilize online networks to tailor messages and reach potential testers effectively. It also supports capturing screenshots and conducting surveys, aiding in catching error information, performance bottlenecks, and customer satisfaction throughout the development process.

User Testing 52

User Testing Data Visualization Product Research Customer Feedback 52

Userpilot

FEBRUARY 25, 2024

Frictionless sign-ups and proactive support are now essential for winning over users. Predictive analytics are driving business decisions such as product and marketing strategy. More users are adopting micro-SaaS products for the specialized value and low cost that they offer. Here are the top trends to watch out for.

Analytic Tools 96

Analytic Tools Data Visualization User Testing Reporting Tools 96

Userpilot

NOVEMBER 14, 2023

Analyzing customer journeys across all channels allows teams to remove friction that stops users from progressing down the funnel. It also helps you to develop an omnichannel marketing strategy to engage existing and potential customers more effectively. Is it to improve customer satisfaction?

Analytic Tools 94

Analytic Tools Data Visualization Customer Experience Onboarding KPIs 94

Userpilot

FEBRUARY 14, 2024

Are you a Salesforce or HubSpot user? For Userpilot customers, it doesn’t matter anymore. We have offered HubSpot integration since June 2023, and have just released the 2-way Userpilot Salesforce integration. It enables teams to manage leads and automate customer service and marketing campaigns.

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Customer Experience 88

Usersnap

FEBRUARY 14, 2023

Whether you’re still validating your SaaS product idea or launching a new feature to an existing product line, thinking about your Go-To-Market Strategy is always relevant. In fact, iterating your strategy and improving each feature Go-To-Market plan as you grow and receive customer feedback is even more important.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Gainsight

MAY 31, 2023

TrustRadius’s platform provides detailed and in-depth reviews for B2B software from verified users. The G2 Spring 2023 Grid Report for Customer Success was released, and it ranked the top 10 Customer Success solutions on two axes: Market Presence and Customer Satisfaction.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Systems Review 52

Intercom, Inc.

MARCH 28, 2022

Third, the lines between sales, marketing, product, and support are blurring. When a customer reaches out with a question while they’re on a free trial, is that a support issue or a sales issue? They predict that by 2023, 75% of organizations will have comprehensive DX implementation roadmaps, compared to only 27% in 2020.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Userpilot

APRIL 24, 2024

In 2023, over 26% of investments in American startups were directed toward AI-related companies. From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. Nearly 85% of marketers now use AI to write content.

Analytic Tools 68

Analytic Tools Feedback Software Data Visualization Reporting Tools 68

Product Talk

DECEMBER 13, 2023

They started with a simple customer satisfaction rating, asking people to rate how helpful the tool was. They also tracked what Thomas refers to as “blunt measures”—things like the numbers of users logging in or not. But it doesn’t meet the goal that ended up tracking the behavior of external users.”

Data Visualization 250

Data Visualization Analytic Tools Reporting Tools Technical Review 250

Gainsight

SEPTEMBER 26, 2023

For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. That means self-service resources that guide customers through onboarding to fast value realization have become table stakes, for both low-touch and high-touch CS models.

Education 52

Education Customer Experience Customer Feedback Reporting Tools 52

Userpilot

JUNE 2, 2023

Measuring your adoption rates will give you insights to boost free-to-paid conversion, retain more users, and turn customers into advocates. Another thing to know is that activation points can vary depending on the user persona and the job to be done. Calculating customer satisfaction. Multiply the result by 100.

Onboarding KPIs 81

Onboarding KPIs Analytic Tools Customer Experience Product Research 81

Userpilot

JULY 11, 2023

Best customer experience videos in user onboarding If you work in customer success and product marketing, learning about user onboarding is an essential part of your job. If you’re aiming to increase customer loyalty, this video will be very inspiring. As customers start becoming more conscious.

Customer Experience 78

Customer Experience Customer Feedback Feedback Software User Testing 78

UX Planet

DECEMBER 15, 2023

How do you plan to set aside a budget to enhance product performance and user satisfaction? Juicy Salif (@angrydesigner_) December 11, 2023 In 2021, pizza restaurant chain Domino’s was found guilty of violating the Americans with Disabilities Act (ADA) as its website was found to be inaccessible to the blind.

UX 89

UX User Testing Development Team Review Customer Experience 89

Userpilot

JUNE 6, 2023

While product analytics focuses primarily on what happens inside the product, the focus of marketing analytics is mostly on the ‘outside’ – customer acquisition, conversion , and retention. Apart from product teams, product analytics benefit product marketing managers , UX designers , customer success managers, and developers.

Data Visualization 62

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 62

Userpilot

JULY 24, 2023

As the market becomes increasingly saturated with similar SaaS products, your product launch can easily get lost in the noise. TL;DR A product launch refers to all of a company’s coordinated marketing efforts to bring a new product to the market. Create a targeted go-to-market strategy for your launch plan.

Product launches 85

Product launches User Testing Product Research ChatGPT 85

Userpilot

FEBRUARY 6, 2023

If you are wondering how actionable analytics can help you boost product growth in 2023, this post is for you! It’s especially helpful for marketing and sales campaigns. For example, after surveying customers, you may find that the customer satisfaction score for a specific feature is low.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Customer Feedback 95

Userpilot

AUGUST 29, 2023

While the product manager’s role may differ from one organization to the next, they will still work with dedicated product owners, engineering and design teams, data analysts, and product marketing managers. Champions a customer-centric approach. customer satisfaction, engagement, conversion, etc.).

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Research Software 94

Userpilot

FEBRUARY 4, 2023

Using growth metrics helps you make better decisions that are data-driven, reduces churn, and improves customer experience, and it helps you identify high-value cohorts. Growth metrics are helpful across multiple departments, especially with product teams, marketing teams, and UI/UX designers. Who can benefit from growth analytics?

Analytic Tools 93

Analytic Tools Data Visualization Customer Experience User Testing 93

Usersnap

JULY 26, 2023

Customer Experience Professionals Association revealed that companies with a strong focus on customer centricity significantly outperform those that don’t. Companies that invest in customer-centric strategies report higher customer satisfaction levels , increased customer loyalty , and greater brand advocacy.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Userpilot

OCTOBER 30, 2022

Customer analytics is the systematic process of collecting customer data and analyzing them to make well-informed decisions. Analyzing customer data lets you understand user behavior, develop customer-focused marketing practices, and increase customer lifetime value. Customer Satisfaction Survey.

Data Visualization 90

Data Visualization Analytic Tools Customer Feedback Feedback Software 90

Userpilot

JANUARY 23, 2023

For example, here’s a welcome survey that’s triggered during onboarding to ask users what they want to achieve with the product. There are a few types of surveys you can use to gather feedback – customer effort score (CES) surveys, customer satisfaction (CSAT) surveys, and net promoter score (NPS) surveys.

Customer Experience 93

Customer Experience Analytic Tools Feedback Software Data Visualization 93

Userpilot

SEPTEMBER 28, 2023

It is one of the reasons why we often look for customer pain points when we examine a user journey. If we can fix those pain points, people will notice; they will tell stories about it; you will get increased loyalty and marketing from word of mouth. That means they can track user trends based on geographical location.

User Friction 89

User Friction Analytic Tools Data Visualization Feedback Software 89

Usersnap

MARCH 16, 2023

B2B companies that need help marketing their products or services can partner with B2C online shops. Ease of Use With Usersnap’s Customer Feedback Analysis Guide 2023 , POM improved the user experience on their payment check-out pages. They found ways to simplify invoicing based on customer feedback.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Userpilot

MARCH 20, 2023

TL;DR Customer service trends refer to the ever-changing technologies, tools, and systems used to render support to customers. Staying up-to-date with modern trends helps you meet customer service expectations, and boost customer satisfaction , retention , and loyalty. to improve the customer experience.

Reporting Tools 83

Reporting Tools Data Visualization Analytic Tools Research Software 83

Userpilot

NOVEMBER 19, 2023

It’s much easier to sell to existing customers than to win over strangers, but how exactly do you cross-sell to SaaS users? TL;DR Cross-selling is a sales and marketing tactic that helps increase the average order value by selling additional or complementary products to current customers. What is cross-selling?

Analytic Tools 77

Analytic Tools Feedback Software Data Visualization Reporting Tools 77

The Product Coalition

MARCH 8, 2023

This is particularly useful for businesses operating in global markets or for individuals who need to communicate with people from different countries. With the ability to process text input in multiple languages, ChatGPT can be used to create applications that can translate text from one language to another in real-time.

ChatGPT 118

ChatGPT Customer Experience Research Software Artificial Inteligence 118

Userpilot

JUNE 12, 2023

Goal-oriented onboarding follows the same principle but focuses on helping users achieve their objectives. This sort of onboarding can help you and your team in many ways: faster time to value , an increase in feature adoption rates , and a boost in customer satisfaction (which should be one of your core success metrics).

Analytic Tools 78

Analytic Tools Feedback Software Onboarding KPIs User Testing 78

Userpilot

MAY 8, 2023

What are the main customer onboarding trends to watch out for in 2023? Userpilot’s State of SaaS Onboarding 2023 has just landed and we’re sharing the key insights. TL;DR Users interact with the product across different channels, so make sure to provide consistent experiences and messaging at all touchpoints.

Feedback Software 80

Feedback Software Analytic Tools Customer Feedback Data Visualization 80

Gainsight

SEPTEMBER 25, 2023

As such, Customer Success (CS) has grown to rely on mission-critical platforms that serve as a single source of truth for customer data. The Gartner® Market Guide to Customer Success Platforms provides valuable insights into the evolving trends and themes shaping this dynamic landscape. Here are our top three takeaways.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Research Software 52

Userpilot

JUNE 25, 2023

Our guide introduces 23 must-reads, from timeless classics to hot-off-the-press publications that are creating waves in the market. Crossing the Chasm introduces strategies for successfully bringing innovative products to the mainstream market. Outcomes Over Output emphasizes customer behavior as the key metric for business success.

Books 87

Books Analytic Tools Data Visualization Product Research 87

Userpilot

NOVEMBER 23, 2023

Cohort analysis is a kind of behavioral analytics that involves tracking the behavior of specific user groups sharing similar characteristics. This type of analysis allows product teams to better understand user interactions with the product and make data-driven decisions to improve customer satisfaction and retention, and drive revenue.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Reporting Tools 52