Userpilot

MAY 14, 2023

Choosing the best event-tracking tool for your business is not easy. To make the choice a bit easier for you, we’ve created a list of the best tools for tracking events available for SaaS teams in 2023. If you need an in-app tracking tool, your options include dedicated analytics tools or product adoption solutions.

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Analytic Tools Data Visualization Feedback Software Reporting Tools 91

Userpilot

OCTOBER 30, 2022

How can you leverage customer analytics to drive product growth in your SaaS business? In this article, we’ll discuss the 6 different types of customer analytics and how you can collect data for each of them. There are four categories of customer analytics: descriptive, diagnostic, prescriptive, and predictive.

Data Visualization 90

Data Visualization Analytic Tools Customer Feedback Feedback Software 90

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! If so, you’re in the right place!

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Userpilot

SEPTEMBER 28, 2023

Product analytics tools can provide key growth insights that help you solve user problems and provide killer user experiences at the same time. Here’s a guide on how to use these tools. Table of Contents What Are Product Analytics Tools? How to Reduce User Friction With Product Analytics Tools 1.

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Intercom, Inc.

DECEMBER 22, 2022

We are delighted to announce that Intercom has once again been recognized as among the best solutions in a number of Customer Service categories in the newly released G2 Winter Reports 2023. Rankings on G2 reports are based on data provided to us by real software buyers,” she says. Humblebrags.

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Reporting Tools Data Visualization Research Software Feedback Software 118

Department of Product

SEPTEMBER 14, 2023

Height is a new project management tool for product teams and they’ve just launched 2.0 Permit is a full stack plug and play tool that allows product teams to decouple policies from code by introducing permissions on the front end, backend and via no-code drag and drop elements. which gives product teams AI super powers.

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Userpilot

JUNE 6, 2023

Product data analytics and product management are inseparable. Instead of relying on their hunches and anecdotal evidence, product teams should leverage data to make informed decisions. Our ultimate guide to product data analytics explores: The most relevant metrics teams should track.

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Data Visualization Analytic Tools Feedback Software Onboarding KPIs 62

Department of Product

OCTOBER 26, 2023

Meanwhile, quarterly earnings season kicked off this week and major tech companies reported their latest performance. Microsoft impressed with a 27% jump in net income as the company reported revenues of $56.52 Usage data pertains to the way a user interacts with a service.

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ProductPlan

MARCH 21, 2024

We’ve been crunching the numbers, analyzing the trends, and distilling them into bite-sized insights so that you can have the tools you need to thrive as a product leader. We compiled insightful responses from over 1400 product professionals worldwide and analyzed them to spot the latest trends. And guess what?

Reporting Tools 105

Reporting Tools Data Visualization Research Software Feedback Software 105

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. Hyper-personalization uses real-time data to provide more contextual experiences and build loyal customers.

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Analytic Tools Feedback Software Research Software Data Visualization 95

Reveal

DECEMBER 11, 2023

Reveal Embedded Analytics 2024 is just around the corner, and we’re thrilled to share a sneak peek into what Reveal has in store for you! Our commitment to providing cutting-edge embedded analytics solutions remains stronger than ever. Outlier Detection: Identify outliers effortlessly, enhancing data quality and accuracy.

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Mixpanel

JANUARY 17, 2024

Our 2024 Benchmarks Report explores what average and best-in-class digital product growth looks like in your industry. Get the report now. The invention of data as an instrument was created from necessity—to record, archive, and make sense of patterns and convert a lot of noise into a story.

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Data Visualization Reporting Tools Analytic Tools Customer Feedback 59

Userpilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 82

Userpilot

NOVEMBER 14, 2023

Omnichannel analytics enable teams to get a 360 view of user behavior at different touchpoints of the customer journey. In particular, it covers: What omnichannel analytics are Why it’s important to track How to implement your omnichannel analytics strategy Omnichannel analytics tools Let’s get right into it!

Analytic Tools 94

Analytic Tools Data Visualization Customer Experience Onboarding KPIs 94

Userpilot

SEPTEMBER 29, 2023

How do you conduct it to optimize the customer journey, and which analytics tools can you use? It is also an effective tool for evaluating and improving the effectiveness of in-app or email marketing campaigns. Userpilot allows teams to conduct in-depth funnel analysis and act on the insights. What is funnel analysis?

Data Visualization 91

Data Visualization Analytic Tools Customer Feedback Feedback Software 91

Userpilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. TL;DR Typeform is an online form-building tool for creating conversational surveys , quizzes, and more.

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Data Visualization Analytic Tools Feedback Software Embedded Analytics 73

Gainsight

DECEMBER 21, 2022

“The best way to predict the future is to invent it.” – Alan Kay. “It’s It’s tough to make predictions, especially about the future.” – Yogi Berra. Given the uncertainty right now, it’s hard to predict what will happen in January—let alone all of 2023. Ops Gets More Important. Monetization.

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Data Visualization Customer Experience Support Training Document 52

Userpilot

FEBRUARY 25, 2024

Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Predictive analytics are driving business decisions such as product and marketing strategy. Answer FAQs with self-service resource centers.

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Analytic Tools Data Visualization User Testing Reporting Tools 96

Department of Product

NOVEMBER 9, 2023

Other helpful products on our radar this week include a new API integration management tool which promises to help companies onboard and manage third party APIs more efficiently. Your product or service has a form. And it may also use that form to display data in a process or flow. You can check it out for yourself here.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

Reveal

DECEMBER 14, 2021

Reveal Embedded Analytics. Data Analytics Build for Embed – Simple. Predictible. Superior User Experience – Excite your users by making it easy for them to create, edit, and apply machine learning models to their own data visualizations without leaving your application. SDK Improvements.

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Embedded Analytics Data Visualization Analytic Tools Artificial Inteligence 52

Reveal

JULY 27, 2022

Reveal Embedded Analytics. Data Analytics Build for Embed – Simple. Predictable. . embedded analytics ?product,?we’ve?had Provide an easy-to-integrate data analytics solution that customers?can Our goal is to deliver an amazing end-user UX for self-service?BI, BI, deep data analytics, and?

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Embedded Analytics Data Visualization Roadmap Analytic Tools 52

Usersnap

MAY 17, 2023

We’ve all faced the frustration of trying to make sense of a web page cluttered with text and visuals. Website annotation tools can enhance collaboration and communication among online communities and provide valuable insights and suggestions for web developers, product managers and content creators. Let’s dive in!

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Feedback Software Research Software Data Visualization Reporting Tools 52

Department of Product

OCTOBER 5, 2023

Features include networked note taking, voice transcriptions and integrations with calendar tools like Google Calendar and Outlook. Finally, if you’re looking for salary benchmarks ahead of a potential career move, check out these free reports. Spotify is launching a new audiobooks service with over 150,000 titles.

Analytic Tools 52

Analytic Tools Research Software Artificial Inteligence Data Visualization 52

Userpilot

AUGUST 29, 2023

While the product manager’s role may differ from one organization to the next, they will still work with dedicated product owners, engineering and design teams, data analysts, and product marketing managers. Product teams are staffed with various skilled professionals. In a small startup, a product manager might oversee everything.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Research Software 94

Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs).

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Data Visualization Analytic Tools Research Software Customer Experience 93

Gainsight

SEPTEMBER 8, 2023

Even in an atmosphere of cautious capital, 98% of companies plan to maintain or grow their CS org in 2023. Check out our findings in the Evolution of Customer Success Report: Role Expansion and Compensation in 2023. See where you stack up against industry averages in our Compensation Survey Benchmark tool. Need a TL;DR?

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Data Visualization Product Research Reporting Tools Customer Experience 52

The Product Coalition

DECEMBER 11, 2022

If you are familiar with the term, it’s probably because you or your company have begun using DevOps processes and tools in your daily work, or because you have plans to do so sometime soon. Look At Top 12 DevOps Best Practices in 2023 1. So what does DevOps look like in the future?

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Feedback Software Analytic Tools Data Visualization User Testing 123

Userpilot

DECEMBER 18, 2022

Which Product Trends will take 2023 by storm? After the overnight success of Chat OpenAI, it’s no wonder predictions related to using AI and machine learning to increase our understanding of user behavior , greater automation of low-level tasks , and GPT-4 dominate Product Managers’ and Marketers’ projections for the upcoming year.

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Data Visualization Analytic Tools Feedback Software Product Research 90

Amplitude

SEPTEMBER 13, 2023

Check out The Modern Marketing Data Stack report for the latest trends and industry leaders. Snowflake recognizes Amplitude as an analytics leader.

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Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? If you’re looking for a new adoption tool or thinking of switching, there are plenty of great choices out there. Maybe something completely else? Let’s get right into it.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 94

Department of Product

NOVEMBER 16, 2023

As companies continue to experiment, we should soon start to get some real data to emerge to understand whether this is true. Meanwhile, earnings season continued and amongst the major companies to report their latest earnings this week was Instacart. Transaction revenue grew 7.2%

Analytic Tools 52

Analytic Tools Research Software Feedback Software Artificial Inteligence 52

Department of Product

SEPTEMBER 21, 2023

Finally, if you’re the type of person who opens a new tab every time you want to perform a new task, this tool might be useful. – Rich P.S. admissions for the Web Technologies program 2023 with Square’s Product Lead, close next week. Essential reads for product teams The latest from the Department of Product Substack ?

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Research Software Analytic Tools Feedback Software Reporting Tools 52

Gainsight

APRIL 10, 2023

While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game. According to a 2023 Trends and Outlook in Customer Success report from Bain & Company, retaining customers is at least five times more cost-effective than acquiring new ones.

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