Inside the AI Revolution in Digital Banking UX: Case Studies, Data, and Strategic Takeaways
UX Planet
JUNE 30, 2025
The payoff is already visible in richer digital experiences, sharper personalization and faster, safer service. Overall, banks that deployed AI at scale in 2024 reported significant improvements in digital channel usage and customer feedback. Within this landscape, banking/financial services is a leading adopter of AI.
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