Department of Product

NOVEMBER 9, 2023

Other helpful products on our radar this week include a new API integration management tool which promises to help companies onboard and manage third party APIs more efficiently. Your product or service has a form. More than 60% of WhatsApp users in India message a business account. It needs information.

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Department of Product

OCTOBER 26, 2023

Meanwhile, quarterly earnings season kicked off this week and major tech companies reported their latest performance. Microsoft impressed with a 27% jump in net income as the company reported revenues of $56.52 Usage data pertains to the way a user interacts with a service. Habitat helps researchers get it done in minutes.

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Userpilot

FEBRUARY 25, 2024

Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. The former tracks trends for software users , while a consumer behavior trend mainly refers to online shopping, such as buy-now-pay-later payment methods.

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Intercom, Inc.

MARCH 28, 2022

To answer it, we believe that there are three recurring trends that are shaping the future of business: First, businesses across all industries are facing pressure to become digital businesses. Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”.

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Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. We’re planning some exciting new developments around here, and we look forward to providing more valuable, engaging material to help you support your customers in 2023. Emojis mean business: The characters transforming business messaging.

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Userpilot

JANUARY 8, 2024

Leverage search engine optimization (SEO) in your marketing strategy Identify relevant keywords related to your product or service and optimize your website content accordingly. By staying consistent with your SEO efforts , you’ll not only enhance your search rankings but also establish your brand as an authority in your industry and niche.

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Userpilot

AUGUST 29, 2023

They also need tools to help them do their job: Userpilot is a powerful, end-to-end product management solution, offering a range of capabilities from gathering feedback, to providing support to engaging users with in-app messages, and far more. Value vs. effort mapping is a common tool used by many PMs.

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Gainsight

NOVEMBER 30, 2023

The field of Customer Success (CS) is evolving, as new technologies offer a path to scale CS teams while guiding users through today’s increasingly digital customer journey more efficiently and effectively. One of the most profound drivers of this CS evolution, like nearly every industry today, is Generative AI.

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Usersnap

JUNE 27, 2023

Moreover, we’ll introduce you to the powerhouse tool, Usersnap, designed to streamline and elevate your beta testing process to new heights. Effective strategies for finding beta testers include leveraging networks, social media, and specialized platforms like BetaTesting. Let’s dive in and discover the path to success!

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Userpilot

NOVEMBER 19, 2023

Use contextual automated in-app messages to cross-sell to engaged users. InVision cross-sells its Freehand tool to remote teams. Cross-selling is a sales and marketing tactic used to sell additional products or services to existing customers to increase the average order value. Offer free trials or credits to current customers.

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Modus Create

MAY 28, 2024

In our 2023 research, 39% of enterprises cited AI as a top initiative in the coming year, more than any other initiative. Larry Fitzpatrick, Executive Vice President and CTO of OneMain Financial, the leading nonprime lender in the United States, provides insight into how the world’s top executives plan to leverage AI technology.

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UX Planet

FEBRUARY 22, 2024

While every click offers insight to designers, what lessons are we learning as an industry? The very idea of “choice architecture” in design sounds helpful, but in the wrong hands, it becomes a powerful tool for control. Propose tools like design systems and advocate for user-focused product roadmapping. Let’s chat!

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Usersnap

SEPTEMBER 12, 2023

A pricing survey is a research method using surveys to obtain information that will drive your pricing and packaging decisions for your product or service. The goal of the research is to optimize the price range of a product or service that helps companies to meet their strategic goals, such as maximizing revenue or market share.

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Userpilot

MARCH 20, 2023

With so many companies prioritizing their customer service efforts for a good reason, we decided to list 13 emerging customer service trends that can help you exceed customer expectations and drive business growth. One of the foremost customer service trends today is offering self-service options.

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Userpilot

SEPTEMBER 20, 2023

To learn how to effectively prioritize and highlight key features that meet customer preferences and generate significant value for your organization, make sure to join Krzysztof Szyszkiewicz in the upcoming Product Drive 2023“Product Packaging” session. Save your spot today! Customer confusion. month for Creative Cloud. Captive pricing.

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Innovatemap

MARCH 22, 2023

It’s no secret that these last few months have been tough in the tech industry. The economic climate, layered with the recent banking industry pitfalls, have proved to be more challenging than we expected. How We Know As a service provider in the tech industry, we have a unique purview.

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Userpilot

JULY 20, 2023

The undeniable advances in artificial intelligence have led to a plethora of new AI productivity tools across the globe. From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks!

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UX Planet

DECEMBER 19, 2023

Just as it seemed that our profession had received legitimacy in the tech industry, just as we’d carved out a niche doing what it was we were good at, what would serve a valid purpose for both society and commerce, everything got turned on its head. The term “UI/UX designer” is as inescapable as “rizz” in late 2023, and just as grating.

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Department of Product

NOVEMBER 2, 2023

Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. The company raised $6 million in seed funding last year and is hoping to become part of the modern product team’s tool stack. Enjoy the rest of your week!

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Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. People loved that message.

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Userpilot

JULY 31, 2023

How does it compare to other similar tools? TL;DR WalkMe is a digital adoption platform. SmartTips and ShoutOuts are on-screen WalkMe’s UI patterns for in-app messaging. Userpilot is an alternative product adoption platform with better analytics and feedback features. What is WalkMe digital adoption platform?

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Userpilot

AUGUST 31, 2023

Below are the funnel stages in SaaS: Awareness At the awareness stage, potential users recognize they have a problem or need that requires a solution; they begin searching for information to better understand their problem and identify possible solutions. This article answers that and more.

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Product Talk

JANUARY 31, 2024

Leann Schneider is a Product Manager at Plum.io , a company that leverages Industrial/Organizational (I/O) psychology principles to accurately assess people’s potential—think an assessment that candidates or employees take to be placed in the right role within a company.

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Userpilot

MAY 8, 2024

Deliver exceptional customer support using AI and self-service resources. Announce and drive adoption of new features with consistent messaging across channels. Ensure clear and consistent product messaging through quality copywriting. Anticipate future customer needs and work proactively to find solutions.

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Mixpanel

FEBRUARY 21, 2023

And two tools in many of these companies’ data stacks are a trusted customer data platform (CDP) and a powerful analytics solution. Twilio Segment, the leading CDP solution in the world, recently released its 2023 CDP Report that shows over 90% of its customers have an analytics integration connected to their CDP.

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The Product Coalition

APRIL 20, 2023

In the next five years, around 48% are interested in employing AR and other metaverse technology to shop. In addition, 38% of marketers reported employing augmented reality to engage customers online and in-store. In 2023, the augmented reality app market is expected to be valued at more than $18 billion.

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eG Innovations

APRIL 11, 2023

The monitoring platform continually tests systems and applications for metrics crossing thresholds, key events in logs and the other warning signs of issues. With alerting often integrated into messaging and ITSM tools including emails, SMS, ServiceNow, Slack, JIRA and other systems.

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Userpilot

OCTOBER 30, 2023

Identify and reduce friction with funnel reports. Offer self-service support with knowledge base to improve your repeat customer rate. Improve customer service with live chat. Even without upgrade thresholds, loyal users remain a prime audience for upselling and cross-selling because they’ve come to love your tool over time.

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Userpilot

JUNE 12, 2023

Successful conversion paths often contain persuasive, tailored messaging, simple, value-driven language, a clear call to action, and a compelling offer. Userpilot provides the tools needed to help you optimize your SaaS conversion paths. Book a demo today to learn how it works. What is a SaaS conversion path?

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Userpilot

AUGUST 30, 2023

Keep in mind that attracting customers doesn’t mean you’ve succeeded; those customers have to find your tool useful enough to keep renewing their subscriptions. Consideration: In this stage, potential customers become aware of your product and are looking at it as a potential solution to their problem.

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Userpilot

OCTOBER 18, 2023

TL;DR The customer acquisition cost (CAC) tracks the amount your business spends to acquire each customer (with an industry average of $702 for SaaS companies). Product growth platforms like Userpilot even let you set contextual triggers for upsells. Get your free Userpilot demo today! This is their happy path.

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Userpilot

AUGUST 30, 2023

Keep in mind that attracting customers doesn't mean you've succeeded; those customers have to find your tool useful enough to keep renewing their subscriptions. Consideration: In this stage, potential customers become aware of your product and are looking at it as a potential solution to their problem.

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Userpilot

AUGUST 30, 2023

Keep in mind that attracting customers doesn't mean you've succeeded; those customers have to find your tool useful enough to keep renewing their subscriptions. Consideration: In this stage, potential customers become aware of your product and are looking at it as a potential solution to their problem.

Research Software 52

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Userpilot

AUGUST 30, 2023

Keep in mind that attracting customers doesn't mean you've succeeded; those customers have to find your tool useful enough to keep renewing their subscriptions. Consideration: In this stage, potential customers become aware of your product and are looking at it as a potential solution to their problem.

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Department of Product

AUGUST 22, 2022

A health check as a diagnostic tool Product strategy isn’t simply about clear decision making; before you can even begin to make any decisions about the direction of your product, you need to spend some time in diagnostic mode where you try to build a big picture snapshot of the health of your product.

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Userpilot

NOVEMBER 12, 2023

How do you go about hacking product growth in 2023? Hacking Product Growth in 2023 by Sean Ellis. Finally, choose the right tool stack that will help you understand user behavior , conduct experiments and surveys , and drive user activation and product adoption. Let’s check out what he had to say! What’s that?

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Userpilot

OCTOBER 20, 2023

According to a McKinsey study, 65% of B2B companies promote self-service as the main acquisition channel. And, 27% of customers are happy to make purchases of over $500k through digital self-service and remote human interactions. 77% of customers view organizations more positively if they offer self-service options.

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