Department of Product

NOVEMBER 9, 2023

Other helpful products on our radar this week include a new API integration management tool which promises to help companies onboard and manage third party APIs more efficiently. Your product or service has a form. More than 60% of WhatsApp users in India message a business account. It needs information.

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Userpilot

DECEMBER 21, 2022

Marketing analytics tools are a product marketing manager’s best friend. In this article, we cover: What are marketing analytics tools and why they are essential for marketing teams and marketing agencies? Key features to look for when shopping around for marketing tools. What are marketing analytics tools?

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Department of Product

OCTOBER 26, 2023

Meanwhile, quarterly earnings season kicked off this week and major tech companies reported their latest performance. Microsoft impressed with a 27% jump in net income as the company reported revenues of $56.52 Usage data pertains to the way a user interacts with a service. Habitat helps researchers get it done in minutes.

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Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features.

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Userpilot

MAY 14, 2023

Choosing the best event-tracking tool for your business is not easy. To make the choice a bit easier for you, we’ve created a list of the best tools for tracking events available for SaaS teams in 2023. If you need an in-app tracking tool, your options include dedicated analytics tools or product adoption solutions.

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The Product Coalition

JULY 21, 2022

Let’s discover the evolution of e-commerce technology. Even businesses that never sell products through technology have faced the dilemma of either selling an online or closing business. The advent of advanced e-commerce technologies has transformed the e-commerce industry and built a strong foundation for online retailers.

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Userpilot

FEBRUARY 25, 2024

The former tracks trends for software users , while a consumer behavior trend mainly refers to online shopping, such as buy-now-pay-later payment methods. No-code tools are making complex tasks simple, such as building in-app product tours. Data breaches in recent years are fuelling the demand for secure software experiences.

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Intercom, Inc.

MARCH 28, 2022

While customers were already starting to show a clear preference for digital channels such as messaging , COVID-19 amplified this pressure to connect with customers online or risk not connecting with them at all. Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”.

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Userpilot

AUGUST 29, 2023

They also need tools to help them do their job: Userpilot is a powerful, end-to-end product management solution, offering a range of capabilities from gathering feedback, to providing support to engaging users with in-app messages, and far more. Value vs. effort mapping is a common tool used by many PMs.

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Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

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The Product Coalition

MARCH 11, 2024

Pop-up messages showcase features like unlimited hearts and offline access, appearing strategically after users lose hearts or miss a lesson due to a lack of internet connectivity. A 2020 report by Cloudwards revealed that 80% of Dropbox users who upgraded to a paid plan did so within 6 months of reaching their free storage limit.

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Userpilot

JANUARY 8, 2024

Leverage search engine optimization (SEO) in your marketing strategy Identify relevant keywords related to your product or service and optimize your website content accordingly. Be strategic with your SEO; leverage contextual CTAs and have highly optimized landing pages encouraging users to sign up for your tool.

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Gainsight

NOVEMBER 30, 2023

The field of Customer Success (CS) is evolving, as new technologies offer a path to scale CS teams while guiding users through today’s increasingly digital customer journey more efficiently and effectively. Here are our top takeaways from The State of AI in CS, 2023 Report. Let’s double-click into each category.

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Usersnap

JUNE 27, 2023

Moreover, we’ll introduce you to the powerhouse tool, Usersnap, designed to streamline and elevate your beta testing process to new heights. Effective strategies for finding beta testers include leveraging networks, social media, and specialized platforms like BetaTesting. Let’s dive in and discover the path to success!

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Intercom, Inc.

DECEMBER 14, 2022

So what does “good customer support” look like for 2023? We conducted a major survey to find out what people want and expect from customer service, and made some fascinating discoveries. Our latest study contacted 1,000 US customers across generations, to learn more about what they want and expect from businesses as we enter 2023.

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eG Innovations

JANUARY 25, 2023

eG Innovations at IGEL DISRUPT 2023 eG Innovations is an IGEL Ready partner, and I’m delighted to let you all know that we are a silver sponsor at the IGEL DISRUPT End User Computing (EUC) Forum taking place in Munich, February 14-16, 2023. Microsoft Azure Virtual Desktop, or just plain old Remote Desktop Services.

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Product Talk

DECEMBER 13, 2023

We often hear from people that building an opportunity solution tree is hard work. And perhaps one of the most challenging parts of building opportunity solution trees is defining the outcome that you put at the top. Bluestone Analytics, where Thomas works, offers a range of solutions related to data and analysis.

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Userpilot

OCTOBER 27, 2023

We also look at the pros and cons of using Mixpanel cohort reports and the reasons you may want to consider an alternative product analytics tool for this job! The easiest way to create a cohort in Mixpanel is through the retention report. What are Mixpanel cohorts and how to use them to gather actionable insights?

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Userpilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Despite its strengths, the app has some obvious drawbacks: high cost, steep learning curve, and lack of real-time data reporting. Pendo is a digital adoption platform (DAP). How can software companies use Pendo?

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Gainsight

SEPTEMBER 26, 2023

For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. That means self-service resources that guide customers through onboarding to fast value realization have become table stakes, for both low-touch and high-touch CS models. It’s a win-win.

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Userpilot

NOVEMBER 19, 2023

Use contextual automated in-app messages to cross-sell to engaged users. InVision cross-sells its Freehand tool to remote teams. Cross-selling is a sales and marketing tactic used to sell additional products or services to existing customers to increase the average order value. Offer free trials or credits to current customers.

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Userpilot

JUNE 6, 2023

We also look at various tools that can help you harness the power of analytics to drive your product growth. Amplitude and Google Analytics are two product data analytics tools worth considering. Userpilot is a digital adoption platform with robust analytics, user feedback, and in-app engagement features.

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Userpilot

NOVEMBER 23, 2023

Cohort analysis is one of the most useful kinds of product analytics reports. Finally, use an analytics tool to generate the cohort analysis reports. More complex use cases normally require multiple reports. Unlike Heap and Google Analytics , Userpilot offers teams tools to act on the insights from their cohort analyses.

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UX Planet

FEBRUARY 22, 2024

The very idea of “choice architecture” in design sounds helpful, but in the wrong hands, it becomes a powerful tool for control. Older folks, those new to technology, and people with certain disabilities become easier targets due to limited digital literacy or specific cognitive differences. 2023, December 8). Let’s chat!

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Userpilot

MARCH 20, 2023

With so many companies prioritizing their customer service efforts for a good reason, we decided to list 13 emerging customer service trends that can help you exceed customer expectations and drive business growth. One of the foremost customer service trends today is offering self-service options.

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Usersnap

SEPTEMBER 12, 2023

A pricing survey is a research method using surveys to obtain information that will drive your pricing and packaging decisions for your product or service. The goal of the research is to optimize the price range of a product or service that helps companies to meet their strategic goals, such as maximizing revenue or market share.

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Gainsight

DECEMBER 15, 2023

CSMs have to reach out to people with effective messaging. Tip 4: Prepare to Be Challenged If your CS org takes on accountability for revenue, then you will be challenged when it comes to reporting time. And if you report confidently on your own pipeline, you’ll see your importance to the rest of the organization soar.”

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Userpilot

SEPTEMBER 20, 2023

To learn how to effectively prioritize and highlight key features that meet customer preferences and generate significant value for your organization, make sure to join Krzysztof Szyszkiewicz in the upcoming Product Drive 2023“Product Packaging” session. Save your spot today! Customer confusion. Source: HubSpot. month for Creative Cloud.

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Userpilot

JULY 20, 2023

The undeniable advances in artificial intelligence have led to a plethora of new AI productivity tools across the globe. From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks!

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Innovatemap

MARCH 22, 2023

How We Know As a service provider in the tech industry, we have a unique purview. After 25 years in tech, it’s never been so obvious to me how tied technology is to the macro-economic climate. Venture funds and economic reports released early in the year confirmed what we felt in Q4. Simply put, we’re all in this together.

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Usersnap

JANUARY 20, 2023

When choosing an appropriate customer support tool, you want to make sure that it ticks all the boxes your team requires. Each method requires different tools to achieve the desired outcome. To be successful, you need to equip your support staff with the right customer support tools to deliver superior customer service.

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UX Planet

DECEMBER 19, 2023

The term “UI/UX designer” is as inescapable as “rizz” in late 2023, and just as grating. The world needs UX more than ever because, as technology comes to control every last formerly sacred domain of human existence, a failure to control that technology could literally mean the end of our species. Bad UX Roundup: ᔕTu¶iD or ?????

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Department of Product

NOVEMBER 2, 2023

Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. The company raised $6 million in seed funding last year and is hoping to become part of the modern product team’s tool stack. Enjoy the rest of your week!

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Userpilot

MAY 8, 2023

What are the main customer onboarding trends to watch out for in 2023? Userpilot’s State of SaaS Onboarding 2023 has just landed and we’re sharing the key insights. TL;DR Users interact with the product across different channels, so make sure to provide consistent experiences and messaging at all touchpoints.

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eG Innovations

MARCH 28, 2023

eG Innovations at IGEL DISRUPT 2023 eG Innovations is an IGEL Ready partner, and I’m delighted to let you all know that we are sponsoring the IGEL DISRUPT End User Computing (EUC) Forum taking place in Nashville, April 3-5, 2023. Microsoft Azure Virtual Desktop, or just plain old Remote Desktop Services.

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People-First Product Leadership

JANUARY 22, 2024

A 2023 study by Asana found that 88% of product managers feel stressed often or all the time. You can use FigJam or another collaborative tool: Anonymously Share Concerns and Ideas : Create a virtual board with two sections - one for "Concerns" and another for "Ideas." Top that off with. Build in buffer time.

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Userpilot

MARCH 29, 2023

Which are the best Userflow alternatives in 2023? If you’re after the answer to this question, here’s our in-depth comparison of 4 different user onboarding platforms : Userpilot Appcues UserGuiding Chameleon Let’s check out which of them offers the best features for your use case and the most competitive pricing plans!

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