Gainsight

OCTOBER 2, 2023

View this post on Instagram A post shared by HubSpot (@hubspot) Which is why here at Gainsight, we are delighted to announce the findings of the Customer Success Index EMEA 2023. That’s the high-level story, but there’s a lot of nuance and depth in the final report. That’s right: CS is past its immature, reactive, “firefighting” era.

Customer Experience 52

Customer Experience Customer Feedback Reporting Tools Software Review 52

Gainsight

OCTOBER 2, 2023

View this post on Instagram A post shared by HubSpot (@hubspot) Which is why here at Gainsight, we are delighted to announce the findings of the Customer Success Index EMEA 2023. That’s the high-level story, but there’s a lot of nuance and depth in the final report. That’s right: CS is past its immature, reactive, “firefighting” era.

Customer Experience 52

Customer Experience Customer Feedback Reporting Tools Software Review 52

The Product Coalition

DECEMBER 23, 2022

This is justified with the idea that PMs aren’t just “PMs” in such smaller teams — they’re a bit of everything (even software development if the skills are there). We make life easier for our engineers, and ensure what the team is building aligns with leadership and product success.

Analytic Tools 108

Analytic Tools Reporting Tools Feedback Software Product Management 108

Modus Create

MAY 28, 2024

In our 2023 research, 39% of enterprises cited AI as a top initiative in the coming year, more than any other initiative. Larry Fitzpatrick, Executive Vice President and CTO of OneMain Financial, the leading nonprime lender in the United States, provides insight into how the world’s top executives plan to leverage AI technology.

Reporting Tools 64

Reporting Tools Data Visualization Research Software Weak Development Team 64

Usersnap

JULY 26, 2023

Salesflare: Easy-To-Use CRM solution for streamlined customer interactions 2. 3M: Innovating relevant products and services that address customer pain points 5. Companies that invest in customer-centric strategies report higher customer satisfaction levels , increased customer loyalty , and greater brand advocacy.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

ProductPlan

FEBRUARY 1, 2023

So, I am honored to share some highlights from The 2023 State of Product Management Report. How the state of product management report works Our eighth annual report explores significant trends and data-packed findings on the state of our industry. We surveyed over 1,500 product professionals last October.

Data Visualization 52

Data Visualization Reporting Tools Onboarding KPIs Product Management 52

Product Talk

MARCH 1, 2023

Tweet This It’s clear from these results that focusing on a single outcome is still a minority position. I asked who was involved in choosing outcomes and was surprised to see that such a large percentage of teams said both their team and leadership were involved. It’s not a solution or feature request. said other.

Product Research 195

Product Research Data Visualization Customer Feedback Weak Development Team 195

Product Talk

SEPTEMBER 6, 2023

In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Can we get access to the right tools? Lots of that.

Product Research 241

Product Research User Testing ChatGPT Research Software 241

ProductPlan

JUNE 1, 2023

According to our 2023 State of Product Management Report , customer feature requests are still the top source of actionable product ideas, but that’s only the case for 35% of respondents. No software developer wakes up in the morning excited to write a bunch of code that will be re-written a few sprints later.

User Testing 83

User Testing User Friction Development Team Review Reporting Tools 83

Mironov Consulting

MAY 18, 2024

Something that comes up periodically in my product leadership coaching sessions: “As a Director or VP of Product, how do I get folks outside my immediate span of control to make improvements or do their jobs better or take my advice?”    With lots of gray space between the two.   (Idealized, I know.) 

Technical Advisors 65

Technical Advisors Technical Review Weak Development Team Product Research 65

Gainsight

DECEMBER 15, 2023

We’ve created the ultimate cheat sheet for positioning your CS org as critical to your company’s bottom line. Tip 1: Learn the Revenue Love Language CS orgs are now at the executive leadership table and in the boardroom. Thanks to technology like Gainsight’s Horizon AI. So yes, this is all a big change.

Sales Training 52

Sales Training Reporting Tools Customer Experience Data Visualization 52

Product Talk

APRIL 17, 2024

Tell me a little bit about your team structure: how many teams, who’s on it, who reports to you? All product managers report to me, and we have five product teams up and running. We’re a scheduling tool, so obviously setting up the whole process is not a big deal. Stephanie: Absolutely. Teresa: Okay. Yes, great.

Product Research 224

Product Research User Testing Data Visualization Research Software 224

Userpilot

MARCH 7, 2024

According to the World Economic Forum’s 2022 Global Gender Gap report – women represent just 36.9% of leadership roles. 78% of women in tech report feeling like they must work harder than male coworkers to prove themselves [Source: Trustradius , 2021]. It was an iPad interactive brochure and sales tool for sales centres.

Technical Review 105

Technical Review CTO Coach Startups Feedback Software 105

UX Planet

DECEMBER 19, 2023

The term “UI/UX designer” is as inescapable as “rizz” in late 2023, and just as grating. The world needs UX more than ever because, as technology comes to control every last formerly sacred domain of human existence, a failure to control that technology could literally mean the end of our species. Medium is dead.

UX 52

UX Reporting Tools Customer Experience Data Visualization 52

Intercom, Inc.

DECEMBER 20, 2022

An area we paid a lot of attention to was our own internal rate of productivity and efficiency, and we kicked off a project to evaluate everything, every process, every step, every part of how software goes from idea through to live production. Des Traynor: Obviously, I read the reports as well. We learned a lot. Paul Adams: Yeah.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

People-First Product Leadership

JANUARY 22, 2024

A 2023 study by Asana found that 88% of product managers feel stressed often or all the time. You can use FigJam or another collaborative tool: Anonymously Share Concerns and Ideas : Create a virtual board with two sections - one for "Concerns" and another for "Ideas." Top that off with.

Product Management 52

Product Management Product Manager Customer Experience Product Research 52