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12 Best Customer Retention Software for SaaS Companies in 2024

Userpilot

Are you on the lookout for tools that can help you improve customer retention ? There are quite a few solutions around, so it might be difficult to find, especially as we’re not talking about one specific set of tools but rather a whole range of different solutions covering a range of use cases. Mixpanel is an analytics platform.

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How to Leverage Funnel Analytics to Streamline Product and Marketing Efforts

Userpilot

Funnel analytics is one of the buzzwords in marketing, sales, and product management. We explain what funnel analytics is, why it’s relevant, and how to conduct and leverage it to drive product success. We also look at the best analytics tools for the job. Tag these events for tracking in your analytics tool.

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The Transformative Power of AI in B2B Software: Predictions From Denise Stokowski, SVP of Product, Gainsight

Gainsight

In the realm of B2B software, Gen AI holds immense potential to transform the way companies interact with their customers, stakeholders, and users—and even the way companies develop products. We spoke to our own SVP of Product at Gainsight, Denise Stokowski, to get her insights as a SaaS leader on the front lines of Gen-AI-driven innovation.

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What is Customer Sentiment Score & How to Measure It?

Userpilot

TL;DR Customer sentiment refers to customers’ emotions and attitudes towards your brand, providing insights into their satisfaction levels. Collect customer feedback through in-app surveys like NPS , CSAT , and CES surveys to capture timely and relevant insights. A good sentiment score varies by industry.

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Drop-Off Analysis: How to Find Friction Points

Userpilot

If your analysis drop-off rates for specific user personas or segments , use filters to ensure you’re including the relevant data. Next, generate the funnel report in your analytics tool to visualize the conversion/drop-off rate data. Here are 3 analytics tools that cover the whole user journey.

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Product in Practice: Getting Value Out of In-App Surveys Takes Iteration

Product Talk

This topic was inspired by a question that came up in the CDH community, where a member was looking for specific tools people had used to run in-app surveys. While Orion had started with a B2C focus, they got a lot of inbound interest in the B2B space. The answer was then stored alongside other metrics data for each user profile.

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The Interview Snapshot: How to Synthesize and Share What You Learned from a Single Customer Interview

Product Talk

They also allow me to later organize opportunities and insights by different segments if I need to. Insights: Anything Else Notable That You Want to Return to Later Opportunities are specific. Instead, it’s an insight. Instead, it’s an insight. I captured that as a key insight.